Re: [otrs] Default sort order issues

Hi, On 21.05.2010, at 08:44, Steve Durbin wrote: > OTRS 2.4.7 (and below) doesn't correctly sort tickets if multiple pages are > shown. To demonstrate this, pick a view showing more than one page of tickets > and note that the 1st page is sorted by priority (Down) then Age (Up). Go to > the ne

Re: [otrs] Reply by Email

Hi, On 21.05.2010, at 06:47, Scott Johnson wrote: > So what is the best way to communicate to a customer from a mobile > device that can't access the web interface, while still allowing otrs > to track the reply? Well … If you cannot access OTRS it is a very good question :-) I would propose to

Re: [otrs] Declare all mail coming from @mycompany.com to agent/internal-mail

Hi, On 21.05.2010, at 01:25, Max Bidlingmaier wrote: > I want to set any mailreply having a @mycompany.com mailaddress as Type > email-internal, sendertype: agent. To do so, I declared a "Postmaster > Filter" matching the addresspattern and setting the headerfields: > X-OTRS-SenderType: agent > X

Re: [otrs] OTRS Terms of use (Alexander Halle)

Hi Phillipe Thank you so much! That really helped me! Regards Maria Alejandra Piedra De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo Certuche Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] OTR

Re: [otrs] OTRS Terms of use (Alexander Halle)

Hi there, Alejandra, there is a sysconfig setting that allows you to store attachments not in DB but in filesystem, where are much easier to delete. It's at Ticket -> Core::Ticket and it's called Ticket::StorageModule ;) Leonardo Certuche www.itconsultores.com.co On 21 May 2010 09:09, Alejandra

[otrs] Default sort order issues

OTRS 2.4.7 (and below) doesn't correctly sort tickets if multiple pages are shown. To demonstrate this, pick a view showing more than one page of tickets and note that the 1st page is sorted by priority (Down) then Age (Up). Go to the next page and the default sort order of Age (Up) alone will t

Re: [otrs] OTRS Terms of use (Alexander Halle)

Hello Philippe I would be greatly interested in the remove attachment feature. Since some of the attachments the users send aren't useful, it would be great if we could just delete them and not make the database any bigger. If you can't share your code is there a chance you could tell where to

Re: [otrs] OTRS Terms of use (Alexander Halle)

Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no

Re: [otrs] Reply by Email

So what is the best way to communicate to a customer from a mobile device that can't access the web interface, while still allowing otrs to track the reply? -Scott On 5/21/10, Nils Leideck - ITSM wrote: > Hi, > > On 20.05.2010, at 20:24, Scott Johnson wrote: > >> I'm fairly new to otrs, and I su

[otrs] Performance issue with multiple customer backends

First off, thanks to Phillippe Martignier for answering my previous question. Having configured OTRS to work with one Oracle backend, we recently added a read-only view for the development version of our user database which contains a modest number of test users (1.5 Million records) and restr

Re: [otrs] OTRS setup

On 05/19/2010 03:16 PM, Steve Clark wrote: Hello all, I have installed OTRS 2.4.7 and have it functioning, but am perplexed on how to configure it for our environment. We have many customers that each have many sites. Example: Company A HQ. Company A site 1. Company A site 2.

[otrs] R: Declare all mail coming from @mycompany.com to agent/internal-mail

To resolve you issue you have to set X-OTRS-FollowUup-SenderType and X-OTRS-FollowUp-ArticleType instead of X-OTRS-SenderType and X-OTRS-ArticleType. Try and let me know. I have a similar issue in OTRS 2.4.7. I set a Postmaster Filter like you, and the article is modified correctly but in certa

Re: [otrs] OTRS Terms of use

Martignier, Philippe wrote : We are currently modifying the code of OTRS to add new features like draft and removal of attachments, … What are your terms of use? Do we have to provide our code back [...] Hi Philippe, to my understanding of the used AGPL, you have to provide the code to ever

[otrs] Declare all mail coming from @mycompany.com to agent/internal-mail

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, I want to set any mailreply having a @mycompany.com mailaddress as Type email-internal, sendertype: agent. To do so, I declared a "Postmaster Filter" matching the addresspattern and setting the headerfields: X-OTRS-SenderType: agent X-OTRS-Article

[otrs] OTRS Terms of use

Hi OTRS People, We are currently modifying the code of OTRS to add new features like draft and removal of attachments, ... What are your terms of use? Do we have to provide our code back or is it just "open source, take it and do what you want with it". Just to be sure :) Thanks Regards Phi