If your remote database is unicode, add this to your mapping.
SourceCharset = 'utf-8',
DestCharset = 'utf-8',
Actually, I'm not quite sure if DBD::Sybase would also return Unicode,
you might want to experiment with trying either 'utf-8' and
'iso-8859-1' as values for
Hello Mike and thanks for your quick feedback.
If your remote database is unicode, add this to your mapping.
SourceCharset = 'utf-8',
DestCharset = 'utf-8',
Actually, I'm not quite sure if DBD::Sybase would also return
Unicode, you might want to experiment with
Flavio,
On Tue, Nov 30, 2010 at 2:25 PM, Boniforti Flavio fla...@piramide.ch wrote:
I've tried inserting the lines you suggested *before* the Params
section, like:
Name = 'Database clienti',
Module = 'Kernel::System::CustomerUser::DB',
SourceCharset = 'utf-8',
Hello Mike,
No, you should actually include them in the Params section,
otherwise they're not used.
OK, put them under the Params, nothing changed...
Latin1_General is not a character set name, or at least not
one recognized by Perl's Encode, it's a MS SQL Server Collation name.
Please
Flavio,
On Tue, Nov 30, 2010 at 3:19 PM, Boniforti Flavio fla...@piramide.ch wrote:
Tried with both of them:
No way to get some *written* output (you took a look at the output shown
in my first post).
There's one thing to pay attention here: OTRS can cache the results
from the database query
Thanks Shrikant,
I can see it in My Queues. I was wondering if I can see my own tickets
in the dashboard itself. So the dashboard will have following groups,
My Tickets (or Tickets I Own)
Escalated Tickets
New Tickets
Open Tickets
Any thoughts if/how this can be accomplished?
Hello,
I am running OTRS 3.0 on Windows platform. In the documentation is says
that on the agent login page, there are icons that show the amount of
locked tickets and allow direct access to them, links to create a new
phone/e-mail ticket. I don't see these icons. I can see only for locked
Hello there,
On the current implementation we're supporting, when a workorder is assigned
to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being
updated. It shows zero (0) even though a workorder is already assigned to
him.
The Agent has RW permission under the following groups:
Hi Leonardo,
the coounter is only active if the WO Agent has accepted this workorder.
If the state of the workorder is only in created, then it won't appear in the
list.
Hth,
Markus
On 30.11.2010, at 18:22, Leonardo Certuche wrote:
Hello there,
On the current implementation we're
Hello Markus,
Thanks for you quick response.
Question here: if it's not using that feature, how is the agent supposed to
find out that there's a work order waiting for his acceptance?
Besides, we're not using the accepted state for workorders on our workflow
:( but surpringinly enough, to some
I can't see any of them after a debian (just) upgrade(d)
MV
On Tue, Nov 30, 2010 at 5:57 PM, Parag Bhalerao
parag.bhale...@cybertech.com wrote:
Hello,
I am running OTRS 3.0 on Windows platform. In the documentation is says
that on the agent login page, there are icons that show the
Sorry found them right now in
Edit Config Settings in Ticket - Frontend::Agent::ToolBarModule
On Tue, Nov 30, 2010 at 8:54 PM, Marco Vannini marco.vann...@gmail.comwrote:
I can't see any of them after a debian (just) upgrade(d)
MV
On Tue, Nov 30, 2010 at 5:57 PM, Parag Bhalerao
Hi again,
So far I have just been letting it run, detecting conflicting tickets by
itself.
It looks like it doesn't detect as many as i would have thought.
If anyone have any ideas or concerns that I could/should investigate,
input will still be greatly appreciated. Thanks.
--
/Sune T.
Hi,
I guess the actual used status and the filter in the WorkOrder view doesn’t
match.
Can you double check this one?
Cheers, Nils
On 30.11.2010, at 18:52, Leonardo Certuche wrote:
Hello Markus,
Thanks for you quick response.
Question here: if it's not using that feature, how is the
Note: I wrote all this before looking at the code. The code seems like it
should handle this properly, but in the mean time, this is what I wrote, in
case it makes sense or something. No guarantees. It doesn't seem to have
been necessary.
===Begin===
Is your ticket length 5? You may want to
Hi Nils,
Thanks for your response,
I'd gladly double check that If I knew where. The actual status of the
workorder is the first Status: created but once created, it can go to 5
different status according to our state machine.
Where can that be set? syconfig maybe? We'd like to increase the
I wish I didn't post that before. It's very wrong to do and I'd like to take
it back. It would have been better to check the AutoIncrement code first.
Even if the concept was correct, it's never a good idea to mass update like
that as it could affect ticket_history somehow. However, I thought it
Hi Leonardo,
If I am not mistaken that late in the evening ;-) you should be able to define
the visible status for the WorkOrder view in the SysConfig at:
ITSM Change Management - Frontend::Agent::ViewMyWorkOrdersOverview -
That works... Thanks a lot Marco!!!
GoodWills
Parag Bhalerao
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: Tuesday, November 30, 2010 2:56 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't See Shortcut Icons
Hi Gerald,
Improper or not, I appreciate you taking your time to actually present a
suggestion.
I'm not sure I'm ready to mess directly with the database like that
anyways, but thanks for the thoughts.
If it is potentially dangerous, I hope others will see your second
message as well.
Thank you for your comment.
Changing the subject slightly, there seems to be no inherent reason why
TicketCounter.log should have reset. Given this, and the fact that
AutoIncrement uses that to get the *next* number ...
What is the content of TicketCounter.log? (It seems as if it should be one
Thanks,
The content is indeed only one line.
Currently it's 619, giving my next ticket an ID of 2000619 (I guess).
I can try, just raising the number in the ticketcounter.log.
I was just worried about doing so without consulting this list first
about the issue, hence my first post.
It can be accomplished via a new dashlet.
I posted an example to the list a few weeks back. Try a search of the
archives to see if the attachment is still available.
Hugh
On 11/30/10, Parag Bhalerao parag.bhale...@cybertech.com wrote:
Thanks Shrikant,
I can see it in My Queues. I was
Hi all
At the phone ticket, normally I would need to select a Queue, the queue
would consists of a few engineers, they will get the notification, is there
a way to display all of the names of the engineers at email notification ?
-Original Message-
From: otrs-boun...@otrs.org
Hello,
I added a new ticket state called closed pending billing, set the type to
closed, and valid is valid. When I close a ticket, I still only see closed
successful and closed unsuccessful and do not see my new option available to
choose.
Do I need to specify the new state somewhere else
Hi Oliver,
It is a virtual machine hosted on VMWARE with 2 GB RAM and 80 GB HDD on a HP
DL360 G6 server Intel Xeon Quad Core.
I am sure I have not done any optimisation in my.cnf
Please guide.
regards,
amit
--- On Mon, 29/11/10, Oliver Methfessel [MC] li...@methfessel-computers.de
hey kris make changes in status module in admin area then u can see the
changes if not then also u have to make changes in kernel via synconfig but
i am sure changing in status u can get it
shrikant
On Wed, Dec 1, 2010 at 8:42 AM, Kristofer Pettijohn
kristo...@cybernetik.net wrote:
Hello,
It can done via adding a new feild in Dashboard and modifying few scipts
and adding to it
On Wed, Dec 1, 2010 at 4:19 AM, Hugh Kelley hugh.kel...@gmail.com wrote:
It can be accomplished via a new dashlet.
I posted an example to the list a few weeks back. Try a search of the
archives to
hey
one way is to make a queue where all the engg are added or generate a
notification event when a phone ticket is created otrs should send
notification to all agents
shrikant
On Wed, Dec 1, 2010 at 7:13 AM, Boon Yam boon...@dvm.com.my wrote:
Hi all
At the phone ticket, normally I would
All of the engineers (let say 5) in that queue received the notification for
the same job, however, at the To column of email, there is only one
engineer's name displayed, does it possible to display all of it, i.e. 5
names ? so that all of them know who is in the loop of this email.
From:
i dont think its possible i may be wrong as To coloumn is to select a
particular queue and owner
to set a particular owner u cannot asign multiple owner to a ticket wat u
can do is share the responsbility with all ur engg so they follow up
On Wed, Dec 1, 2010 at 12:11 PM, Boon Yam
Does it possible to show all of the names of responsible or owners in the
email notification ?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
shrikant k
Sent: Wednesday, December 01, 2010 2:50 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs]
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