Hello All,
Waiting for your help. Please respond.
Thanks and Regards,
Amit Sharma
From: Amit Sharma amit_...@yahoo.com
To: OTRS Forum otrs@otrs.org
Sent: Monday, 27 February 2012 9:32 AM
Subject: No Config option found for view mode ], took Medium
Anyone?
Sorry for generic or perhaps not very clear question. I'm not a programmer,
but my programmer wanted to know this and therefore I try to forward his
request.
My programmer has made a webapplication that will use the create ticket
functionality from outside OTRS and we will also link to
Hi,
afaik you can connect via SOAP when the iPhone Handle AddOn is installed.
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Andy Wodfer
Gesendet: Montag, 16. April 2012 11:01
An: User questions and
Anyone?
Sorry for generic or perhaps not very clear question. I'm not a programmer,
but my programmer wanted to know this and therefore I try to forward his
request.
My programmer has made a webapplication that will use the create ticket
functionality from outside OTRS and we will also link to
Thanks Jan!
I'll forward this to my programmer. :-)
Best regards,
Andy
On Mon, Apr 16, 2012 at 11:04 AM, jan.dre...@bertelsmann.de wrote:
Hi,
** **
afaik you can connect via SOAP when the iPhone Handle AddOn is installed.*
***
** **
Regards
Jan Dreyer
IT Administrator
Hi,
no problem. http://giyf.com shows several examples when asking for soap
otrs, e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoomItemID=369
ItemID=369
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von:
On Mon, 16 Apr 2012 10:12:44 +, jan.dre...@bertelsmann.de wrote:
Hi,
no problem. http://giyf.com shows several examples when asking for soap
otrs, e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoomItemID=369
ItemID=369
Thanks Roy!
Any comments on how to authenticate users/agents through OTRS?
Anyone?
All the best,
Andy
On Mon, Apr 16, 2012 at 12:23 PM, Roy Kaldung r...@kaldung.com wrote:
On Mon, 16 Apr 2012 10:12:44 +, jan.dre...@bertelsmann.de wrote:
Hi,
no problem. http://giyf.com shows
On Mon, 16 Apr 2012 13:53:05 +0200, Andy Wodfer wod...@gmail.com wrote:
Thanks Roy!
Any comments on how to authenticate users/agents through OTRS?
Hi,
for authentication on the 'builtin' web interface you can use
nearly any db where an Perl DBI driver is available (see
http://dbi.perl.org/),
Hi Andy.
What exactly do you want? Authenticating against OTRS for external content?
You could try to establish a SOAP connection. If that fails, you can deny
the external content.
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von: otrs-boun...@otrs.org
Hi there,
I have the default queue (one that was created by the installation) named
Raw. This queue is set to inactive and no email address is linked to it.
What is strange is that I have now 13 tickets in that queue. All these tickets
have been created at 00:10 am but on different days.
For
What are you trying to login to?
OTRS has a demo...
http://www.otrs.com/en/products/help-desk/online-demobut other than
that you would need to download and install/configure the
OTRS system on your own server.
Steve
On 15 April 2012 22:29, Rey Segura Nubia Andrea andrea@fsfb.org.cowrote:
Hi Andy,
Yes it is true; OTRS has web services that would allow you to create
and update tickets, and also would allow you to authenticate customers
and agents against OTRS.
See for more information the manual. With 3.1 we have WSDLs available
and it would be much easier to actually create
Hi Philippe,
It would be probably the best to take a look in the OTRS log (which
can be in a file or in syslog, depending on your configuration) and
check and see what is happening around 00:10 AM.
--
Mike
On Mon, Apr 16, 2012 at 16:24, Martignier, Philippe
philippe.martign...@wipo.int wrote:
Are you by any chance trying to log in after completing the web based installer?
From the documentation:
Congratulations! Now the installation of OTRS is finished and you
should be able to work with the system (see Figure below). To log into
the web interface of OTRS, use the address
Hi Marco,
On Wed, Apr 11, 2012 at 10:57, Marco Vannini marco.vann...@gmail.com wrote:
excuse me for the spam. Shall I open a bug or is working as aspected for
you ?
I guess I am a little confused, I see a lot of logs, but what is the
actual issue you were having here?
--
Mike
Hi Marco,
On Mon, Apr 16, 2012 at 18:46, Marco Vannini marco.vann...@gmail.com wrote:
you are right, sorry for the big caos (that I usually do :D). The problem
Marco
was that before 3.1.3 postmaster filter was able to land mail in queue
correctly either if there were some mistake (upper vs
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