Is there a way to bring the OTRS ticket page into dreamweaver and edit
it from there with regards to field order?
Kind Regards,
Rob Lange
Business Solutions Manager
Business Solutions Unit
ICT
__
This outbound email
I see all of the tickets are formed a certain way. I would like to
create a ticket with the following fields and thats all.
How do I start with a black ticket page.
I know how to add Dynamic fields already.
Rob
Kind Regards,
Rob Lange
Business Solutions Manager
Business Solutions Uni
Hi,
When i reply any email on OTRS dashboard and click on submit, it responds
very slow and takes lot of time and eventually it goes through but with a
delay. Any clue?
Please let me know if anyone needs more information viz configs or logs.
Regards
Kaushal
--
Hi Gerald
I decide to change backup path and it works hahahaha..
Why I am so stupid ?? push backup path must on /otrs/scripts ??
Thanks a lot man..
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, July 25, 2012 11:09 AM
To: User questions an
The error message isn't related to the version of OTRS. It's a permission
error.
The code that makes the error is this:
193my $Directory = "$Opts{d}/$Y-$M-$D" . "_" . "$h-$m"; 194if (
!mkdir($Directory) ) { 195 print STDERR "ERROR: Can't create directory:
$Directory: $!\n"; 196 exit 1; 197} So, if
Just try :(, fyi I am use OTRS 3.1.6
[root@localhost scripts]# ./backup.pl -d backup
ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or
directory
[root@localhost scripts]#
Fyi the located of perl is correct also in backup.pl file
#!/usr/bin/perl -w
From: otrs-boun...@otrs.o
Did you try it without the trailing slash?
On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto wrote:
> Dear Gerald
>
> ** **
>
> *This is screen capture on Debian,*
>
> ** **
>
> *Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent*
>
> *permitted by applicable law.*
>
> *Last log
Dear Gerald
This is screen capture on Debian,
Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Tue Jul 24 16:45:54 2012
root@ticketing:~# cd /opt/otrs/scripts/
root@ticketing:/opt/otrs/scripts# ls | more
apache2-httpd.include.conf
apache2-
On 7/24/12 5:13 PM, Stefano Ricci wrote:
> it's possible to have the code?
Yes. See https://github.com/rkaldung/tc4o and download
tc4o.DeleteOldTickets.pl into your /opt/otrs/bin folder.
Adjust the TicketSearch and start first a dry run with debug mode.
hth,
Roy
--
Roy Kaldung
e-mail: r...@kald
Hi all,
I think I need your urgent help here.
I just upgraded from 3.1.1 to 3.1.7 and my RichTextEditorTweaks package
stopped working. I tried re-uploading and re-installing but it just won't
show up when I go to create a new email.
Appreciate your quick support on this.
Thanks
//M
-
it's possible to have the code?
On 24 July 2012 15:41, Roy Kaldung wrote:
> Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci <
> stefano.ri...@riccimatic.com>:
>
> > it's possible to clear old ticket from database? if is possible, the
> list of tables that i have to clear.
> >
> > for example,
Am 24.07.2012 16:31, schrieb Susan Dittmar:
Do you per chance have an example of how to delete tickets using Generic
Agent?
just create a new job for the Generic Agent, select the relevant queues
and the appropriate selection filter (we use "ticket closed before") in
the Ticket Filter options
Quoting Gerald Young (cryth...@gmail.com):
> Or use Generic Agent.
Do you per chance have an example of how to delete tickets using Generic
Agent?
Thanks in advance,
Susan
-
OTRS mailing list: otrs - Webpage: http://otr
Or use Generic Agent.
On Tue, Jul 24, 2012 at 9:41 AM, Roy Kaldung wrote:
> Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci <
> stefano.ri...@riccimatic.com>:
>
> > it's possible to clear old ticket from database? if is possible, the
> list of tables that i have to clear.
> >
> > for example,
Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci :
> it's possible to clear old ticket from database? if is possible, the list of
> tables that i have to clear.
>
> for example, at the end of the year i create my macro statistics about the
> year and after a delete with a query the tickets fro
it's possible to clear old ticket from database? if is possible, the list
of tables that i have to clear.
for example, at the end of the year i create my macro statistics about the
year and after a delete with a query the tickets from database... to start
the new year with an empty history..
Am Tue, 24 Jul 2012 11:55:34 +0200 schrieb ml ml:
> Hello!
>
> when a E-Mail arrives and the sender is in the customer database, the
> ticket automatically gets assigned to the customer.
> Can i disable the auto assignment?
IMHO you can't disable it, but you could set an invalid customer-number
If you received such an error, it is likely not lying to you that there is
no writable directory named "backup" in the root "/" of your filesystem.
Either create it or specify an alternate path to dump the backup.
On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark wrote:
> On 07/24/2012 05:16 AM, Adi
If it's an existing MySQL database, you already will have a *native* MySQL
connection, so just create a DB connection to it. Copy the CustomerUser
sections related to DB from Defaults.pm to Config.pm and verify/establish
the credentials to your source customer information. Optionally, make it
read-
Yes. disable (make invalid) the customer.
On Tue, Jul 24, 2012 at 5:55 AM, ml ml wrote:
> Hello!
>
> when a E-Mail arrives and the sender is in the customer database, the
> ticket automatically gets assigned to the customer.
> Can i disable the auto assignment?
>
> Thanks,
> Mario
>
On 07/24/2012 05:16 AM, Adi Ariyanto wrote:
Hi, did someone ever meet this case ?
I try to backup my otrs with this command
./backup.pl -d /backup/
But I got "ERROR: No Such directory: /backup/
I google and found an post that said backup.pl not work on debian, my OTRS run
on Debian, then I
Hi All,
I have an existing mysql database which contains all of our customer
information (its part of another application) and I want to pull the customer
information into our OTRS Customer database.
What is the best approach to take to implement this? Is there an ODBC Connector
available?
De
Hello!
when a E-Mail arrives and the sender is in the customer database, the
ticket automatically gets assigned to the customer.
Can i disable the auto assignment?
Thanks,
Mario
-
OTRS mailing list: otrs - Webpage: http://otrs.or
Thanks a lot!!!
Mario
On Tue, Jul 24, 2012 at 11:38 AM, Steven Carr wrote:
> See Sysconfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom
>
> Steve
>
>
>
> On 24 July 2012 10:33, ml ml wrote:
>>
>> Hello List,
>>
>> can i set a personal E-Mail Display name in OTRS?
>>
>> Right now mails g
See Sysconfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom
Steve
On 24 July 2012 10:33, ml ml wrote:
> Hello List,
>
> can i set a personal E-Mail Display name in OTRS?
>
> Right now mails get sent with
> Reply To: tic...@example.com
> and From Name: OTRS Ticket System
>
> Can i chang
Hello List,
can i set a personal E-Mail Display name in OTRS?
Right now mails get sent with
Reply To: tic...@example.com
and From Name: OTRS Ticket System
Can i change the From Name to a personalized Name?
Thanks,
Mario
-
OTRS
Hi, did someone ever meet this case ?
I try to backup my otrs with this command
./backup.pl -d /backup/
But I got "ERROR: No Such directory: /backup/
I google and found an post that said backup.pl not work on debian, my OTRS run
on Debian, then I try install OTRS on CentOS then I try run backup
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