Hi Muhammad!
What we did, I believe, was a rewrite in the host.conf file. So, access to
helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I can't
give you an example right now as I am at a client site but I can get that to
you in about 3 hours or so (if nobody else replies
OTRS 3.1.2 on SLES11 SP2. We need to make the URI a little friendlier for our
customers. Http://domain.tld/otrs/customer.pl, customers are complaining about
remembering that long address. We would prefer something like
http://helpdesk.domain.tld or at least http://domain.tld/helpdesk. I have
On Thursday, March 8, 2012 @ 11:32:10 PM Nils wrote:
Hi Chris,
Nils, thank you for your help!
Good news you can see the response added as an article to the ticket.
Agreed
Is the FROM email address that have if you send an email to your OTRS the
same as one of your OTRS email addresses? If so
Like the subject says, tickets sometimes dont come in when sending email in a
timely fashion (sometimes i have to go to the admin postmastermailaccounts
panel and click fetch mail. I searched this and found:
* Martignier, Philippe philippe.martignier at wipo.int:
Hi there,
I want to speed up
You all will be glad to know, i finally started seeing errors in the system
log. From there i knew where the problem was. It was not configured for the
proper smtp security. Thanks for all your help and time.
- Original Message -
From: Chris Arnold carn...@electrichendrix.com
To: User
New to the list. Brand new install of 3.1.2. I am trying to get a responses
when a customer either sends an email or they login and create a new ticket. I
am trying to get otrs to send the customer a response to there email. I have
tried responses-queues, auto responses-queues and notifications
On Mar 8, 2012, at 4:22 PM, Chris Arnold carn...@electrichendrix.com wrote:
New to the list. Brand new install of 3.1.2. I am trying to get a responses
when a customer either sends an email or they login and create a new ticket.
I am trying to get otrs to send the customer a response
On Mar 8, 2012, at 6:14 PM, Chris Arnold carn...@electrichendrix.com wrote:
On Mar 8, 2012, at 4:22 PM, Chris Arnold carn...@electrichendrix.com wrote:
New to the list. Brand new install of 3.1.2. I am trying to get a responses
when a customer either sends an email or they login and create
ticket if you can find the log about
the outgoing notification.
2. Look into your mailserver logs to find out where it gets transferred.
On 09.03.2012, at 11:48, Chris Arnold wrote:
On Mar 8, 2012, at 6:14 PM, Chris Arnold carn...@electrichendrix.com wrote:
On Mar 8, 2012, at 4:22 PM, Chris
On 3.9.201, Nils spake unto us the following wisdom:
Hi Chris,
Hi Nils
I modify the existing default reply (after new ticket has been created). Type
is auto reply. I then go into auto responses-queues. I am a little confused
here, on what to click, so i click the queue and Change auto
Trying to install 3.1.2 on SLES11 SP2. The web installer failed so i am
manually configuring otrs. When trying to rename and copy cron jobs with this
command:
for foo in *.dist; do cp $foo `basename $foo .dist`; done
i get this error:
cp: target `unlock' is not a directory
What am i doing
3.1.1 on sles 11 sp 1. Just installed, still configuring otrs. When I otrs
start, I see a scheduler service error, checking otrs scheduler
service.error!
This can happen if your database is not configured yet. I guess it is
configured as I can create tickets, add agents and like I said
Is it possible to change otrs home install folder. For example: now
http://domain/otrs. Would like http://domain/helpdesk. Is that possible?
Sent from my iPhone
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Fresh install of SLES11 SP1 and a brand new install of OTRS. I finally got all
the dependencies worked out and OTRS is installed. I go to
http://localhost/otrs/installer.pl and get to step 2 - Database Settings. I
fill in all the info and click check database settings and i get:
Error During
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