[otrs] Re-arrange subject line of Auto responses.

Hi I need to amend the order of the subject line of an Auto Response email. Currently the TicketID is automatically placed at the beginning of the subject line text as defined in the auto response. I have a client going live tonight who insists they want it at the end of the subject line.

Re: [otrs] Re-arrange subject line of Auto responses.

: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Mon, Apr 19, 2010 at 7:06 PM, Gordon O'Brien gordon.obr...@mediasquare.co.uk wrote: Hi I need to amend the order of the subject line of an Auto Response email. Currently

Re: [otrs] how to get otrs to move messages automatically

Hi Use the generic agent in the admin section. -Original Message- From: Saurabh Pande saurab...@directi.com Sent: 15 January 2010 05:37 PM To: User questions and discussions about OTRS. otrs@otrs.org Subject: [otrs] how to get otrs to move messages automatically hi, i am in desperate

[otrs] Dashboard auto-refresh?

Hi Can this be achieved? Thanks Gordon Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the

[otrs] State change New to Open

Hi I understand that the default action in OTRS is that a ticket will only change from a new state to open if an email is raised against a new ticket. Is it possible to change the state to open if a ticket is either locked, a note added or owner changed? Thank you. Media Square plc or any

Re: [otrs] State change New to Open

, On 14.01.2010, at 11:38, Gordon O'Brien wrote: Is it possible to change the state to open if a ticket is either locked, a note added or owner changed? you might want to look at Ticket::EventModulePost###1-ForceStateChangeOnLock for having ticketstatus changed on lock action. For note

[otrs] Upgrade to 2.4.6

Hi My first install of otrs was 2.4.5. on Linux from an rpm package. I am interested in upgrading to v2.4.6 but I am unsure of the procedure. Do I follow the same procedure as for the 2.3 to 2.4 rpm upgrade in the Admin documentation? Thanks Gordon Media Square plc or any of its subsidiary

Re: [otrs] Stuck in Time Accounting

I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can't even get into the admin section to uninstall the module. From:

Re: [otrs] Stuck in Time Accounting

? for me yes http://www.mail-archive.com/otrs@otrs.org/msg23689.html MV On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien gordon.obr...@mediasquare.co.uk wrote: I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu

[otrs] Private tickets

Hi As an IT director i occasionally get asked directly to work on tickets of a sensitive nature and would not want my support team to gain access to the content of the ticket. I guess i could use a specific queue for my private tickets and deny the helpdesk team access to the queue. At the

[otrs] Postmaster Cron does not start after reboot

Hi I am running OTRS 2.4.5 on OpenSUSE 11.1 I have a problem when the server is rebooted after updates. The Postmaster mail account will not fetch email from the configured POP3 account unless I click 'run now' or manually execute ./Cron sh start otrs Is there a way for this to

Re: [otrs] Postmaster Cron does not start after reboot

if the cron is running: crontab -u -l otrs Good luck. From: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk] To: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk], otrs@otrs.org Sent: Mon, 04 Jan 2010 18:40:03

Re: [otrs] Postmaster Cron does not start after reboot

remove it by outcommenting the entry. Just put # in front of the line. # */5 * * * * $HOME/bin/PostMasterMailbox.pl dev/null After that restart the OTRS service. That might solve your problem. From: Gordon O'Brien [mailto:gordon.obr

Re: [otrs] Postmaster Cron does not start after reboot

! From: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk] To: User questions and discussions about OTRS. [mailto:o...@otrs.org] Sent: Mon, 04 Jan 2010 20:50:50 +0100 Subject: Re: [otrs] Postmaster Cron does not start after reboot Thank you

Re: [otrs] Postmaster Cron does not start after reboot

after 5 min of last boot On Mon, Jan 4, 2010 at 10:16 PM, Gordon O'Brien gordon.obr...@mediasquare.co.uk wrote: Yes, that does work fine and continues to work ok until the server is rebooted. I then have to manually restart OTRS service (even though it does start automatically) or start the crontab

RE: [otrs] RO can't view tickets

It worked! Thank you Alex. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander Scholler Sent: 29 March 2006 06:00 To: User questions and discussions about OTRS.org Subject: Re: [otrs] RO can't view tickets Hi Gordan, Gordon O'Brien schrieb

[otrs] RO can't view tickets

I am trying to set up a user to have read only (ro) access to a subset of queues. When I just grant them ro permissions they can see the queue name and the number of tickets in the queue but cannot actually view the tickets. If I grant them rw they can view the tickets but I dont want them

RE: [otrs] RO can't view tickets

PROTECTED] On Behalf Of Alexander Scholler Sent: 28 March 2006 13:20 To: User questions and discussions about OTRS.org Subject: Re: [otrs] RO can't view tickets Hi Gordon, Gordon O'Brien schrieb: I am trying to set up a user to have read only (ro) access to a subset of queues. When I just grant them

RE: [otrs] Don't seem to have an otrs user

Great, worked a treat! - thanks you. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: 24 February 2006 20:10 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Don't seem to have an otrs user

RE: [otrs] Don't seem to have an otrs user

. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gordon O'Brien Sent: Thursday, February 23, 2006 2:03 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Don't

RE: [otrs] Don't seem to have an otrs user

your OTRS user now that you have installed OTRS. From http://doc.otrs.org/1.3/en/html/install-cli.html#INSTALL-CLI-INSTALL useradd -d /opt/otrs/ -c 'OTRS user' otrs usermod -G nogroup otrs (SuSE=nogroup, Red Hat=apache) Just make sure you re-run 'SetPermissions.sh'. HTH Graeme Gordon O'Brien

[otrs] Don't seem to have an otrs user

NEWBIE to both OTRS and Linux!! I am trying to run the Cron.sh script but it says to run it as the otrs user. I dont seem to have an otrs user on my Fedora 4 system. I cannot use su otrs I believe OTRS was installed whilst logged in as root. Should I have created an otrs user before

[otrs] httpd won't start afterOTRS install

? Thanks Gordon O'Brien ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/

RE: [otrs] httpd won't start afterOTRS install

Sent: 05 February 2006 13:47 To: User questions and discussions about OTRS.org Subject: Re: [otrs] httpd won't start afterOTRS install What error is in your error_log for http? Up your log level to debug if required. John- - Original Message - From: Gordon O'Brien [EMAIL PROTECTED

RE: [otrs] httpd won't start afterOTRS install

To: User questions and discussions about OTRS.org Subject: Re: [otrs] httpd won't start afterOTRS install Gordon O'Brien wrote: I have just attempted to install OTRS on a clean Fedora Core 4 machine running apache 2 and mysql. I am quite new to Linux so please bear with me! The install