Re: [otrs] Non-Latin/western languages

Hey Dennis. > Am 24.05.2016 um 19:16 schrieb Ritchie, Dennis : > > Does OTRS, in receiving an incoming email (or tries to send) in a language > other than Latin Characters, support these languages? Handling those mails should be no problem for OTRS as long as the mails are correctly formatted

Re: [otrs] Upgrade failure with ITSM 3.3.5 --> 4.0.16

Hi. > Am 18.04.2016 um 10:31 schrieb Dreyer, Jan, SCM-IT > : > > Hi @ll. > > I already posted this on otterhub > , but I thought the > audience may be bigger when writing to you, too: > > I'm facing the following problem when trying to u

[otrs] Upgrade failure with ITSM 3.3.5 --> 4.0.16

Hi @ll. I already posted this on otterhub , but I thought the audience may be bigger when writing to you, too: I'm facing the following problem when trying to upgrade our OTRS-ITSM from 3.3.5 to 4.0.16: We are using some change_freetext fi

Re: [otrs] Auto reply

Hi John. > Am 11.12.2015 um 14:31 schrieb John Koch : > > Hi, > > How can I avoid send auto reply (new ticket created) for specific domains? > For example when someone sending us email from no-re...@domain.com > we do not want to send the usual "new ticket > confi

Re: [otrs] OTRS and PGP/MIME

Hi Walter. Am 05.11.2015 um 19:26 schrieb Walter Werner mailto:walter.wer...@gmail.com>>: this may sound like a stupid question, but does OTRS support PGP/MIME out of the box? We've encountered the use case that tickets sent by GPGTools users (Apple) with PGP/MIME don't get decrypted by OTRS.

Re: [otrs] outgoing mails not RfC-conform?!

Am 30.10.2015 um 08:44 schrieb Sander Goudswaard mailto:s.goudswa...@westerscheldetunnel.nl>>: Sorry Jan, but your OTRS version is really too old… Yes, I know that, but can’t do much unless business accepts that ... See this bug: http://bugs.otrs.org/show_bug.cgi?id=9345 That’s exactly the in

[otrs] outgoing mails not RfC-conform?!

Hi. one of our machines has a problem with outgoing mails getting blocked by our mail gateway. The local MTA logs the error as follows (I mystified host and mail addresses): — 2015-10-26 11:11:22 1ZpBkJ-0002B9-FL SMTP timeout while connected to our.mailgateway.local [10.255.252.92] after sendin

Re: [otrs] Custom Notification Script

Hi Andrea. > Am 24.08.2015 um 10:19 schrieb Andrea Iannucci > : > > The version i'm using is: OTRS 3.0.8 > > I suppose that my OTRS version is old and maybe this function wasn't yet > implemented, am i right? Yes, that’s correct. AFAIK you should at least use OTRS 3.2 for this. no idea how t

Re: [otrs] Custom Notification Script

Hi Andrea. Am 24.08.2015 um 09:36 schrieb Andrea Iannucci mailto:andrea.iannu...@firstclarity.com>>: thanks for the sequence but actually i know where to create a new agent and i did create it. The things that i cant find is how activate the agent on a New ticket creation and on Ticket Update

Re: [otrs] Custom Notification Script

Hi. > Am 21.08.2015 um 18:32 schrieb Andrea Iannucci > : > > apparently i cant find that option in admin interface and neither in general > agent page, where it should be? You will find it on the „create new generic agent“ page (from admin menu go to „generic agent“, then „add job“) Regards

Re: [otrs] Custom Notification Script

hi. > Am 21.08.2015 um 17:46 schrieb Andrea Iannucci > : > > I've made a generic agent and it is working when manually called (yes its > give just ticket number and id but ok.. at least i've got something), but how > call the agent on a ticket status change event? "Event based execution" —> T

Re: [otrs] Custom Notification Script

Hi. Am 21.08.2015 um 16:05 schrieb Andrea Iannucci mailto:andrea.iannu...@firstclarity.com>>: I did already check that part but i cant see anywhere a way to add a command line to run, how should i add it? At the moment i do have just a valid notification but in it i cant find anything related

Re: [otrs] Ticket History

Hi. > Am 20.08.2015 um 18:55 schrieb Nick Bright : > > Is there any more detail for ticket history available in the database that > might not be in the UI? > > I have a ticket which had its' ownership changed, and moved to another queue. > > The Agent whom the action was logged under states th

Re: [otrs] Webservice Article events

The nature of a webservice is to get invoked from outside the system (via webcall). Am 10.07.2015 14:36 schrieb Morten Bøhmer : It does not say howto add an Invoker for the WebService. Just how to configure. Morten Fra: otrs-boun...@otrs.org på vegne av Ge

Re: [otrs] Webservice Article events

Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.boh...@imemo.no>>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ? You want to configure a event

Re: [otrs] Webservice Article events

Hi. Am 08.07.2015 um 23:17 schrieb Morten Bøhmer mailto:morten.boh...@imemo.no>>: But how do we register the module, so that we can use it in OTRS ? That should be possible via GenericJob. Regards — Jan Dreyer IT Administrator — Operations — A-SCM-IT NMD Expert

Re: [otrs] Removing ticket from command line

Hi. Am 25.06.15 09:40 schrieb "otrs-boun...@otrs.org im Auftrag von Fiorenza Meini" unter : >in my OTRS web panel I see two emails that, I think, have a strange >format: in fact, when I click on it, OTRS session is instantly closed. >For this, I cannot close the ticket associated with them. > >

Re: [otrs] Problem with scheduled GenerateStats call

Hi Gerald. Am 15.01.15 13:01 schrieb "Gerald Young": The error message says invalid date. It means the parameters of stat 10076 include an end point in the future that exceeds the year 2034. There is a 32 bit limit to unix epoch time. Thanks for your answer. It’s not that simple, I fear: The

[otrs] Problem with scheduled GenerateStats call

Hi, A stat that creates a ticketlist is called regularly by cron. There are no errors when calling it on command line with bin/otrs.GenerateStats.pl -n 10076 -m "my message“ -r recipi...@domain.de When called by cron though I’m getting this error: — ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.

Re: [otrs] OTRS DS mobile app iOS 8.1

Hey Scott. I just switched from Android/Cyanogen mod running OTRS DS mobile to iOS 8.1 running same company's iOS version of the app. So far the only issue encountered is the cursor is invisible when tying typing text on the app. Where can the cursor color for a mobile device/app be changed on

Re: [otrs] Upgrading from 3.1.21 to 3.3.10

Hello. >Hi, > >>> We wanted to upgrade our 3.1.21 to 3.3.10. >>> Any intermediate upgrades required first? >> >> Yes, you have to upgrade to 3.2.latest first (where latest is 16 at the >> moment). > >It is actually suffucient to apply the database upgrades in order. > >I upgrade from an old large

Re: [otrs] LoopProtectionModule - DB or FS?

Hi Antonio. Von: Antonio Matijašec mailto:amatija...@gmail.com>> Betreff: [otrs] LoopProtectionModule - DB or FS? If I set „Ticket::StorageModule“ to „ArticleStorageFS“, do I need to change „LoopProtectionModule“ from „DB“ to „FS“? Of course not. this settings is for storing the loop informati

Re: [otrs] different url company name, logo for customer portal in OTRS.

Hi. Am 04.08.2014 um 13:14 schrieb Kiran Kotkar mailto:kira...@spluspl.com>>: We are 3 companies but we have a common OTRS tool with a common Database and we want our customers to see a different url company name, logo when they are on login page. Is it possible? Thank you for your time I sol

Re: [otrs] Trouble with 2 OTRS 2.3.4 instances

Hi. Am 07.07.2014 um 17:15 schrieb Karlos Jelez mailto:otrs...@gmail.com>>: My 2 OTRS instances are separated, working on their own directory (/otrs1 and /otrs2) with separated Config.pm, Kernel.pm and Defaults.pm files, separated scripts into httpd.conf Apache config and separated cronjobs.

[otrs] Problems connecting customeruser to Active directory

Hi, our active directory contains a lot of users. When configuring the AD as customer source, I can’t get into customer user administration and the log says [Thu Jul 3 11:59:10 2014][Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][379] Sizelimit exceeded [Thu Jul 3 11:59:10 2014][

[otrs] additional customer frontend

Hi, we need to have different designs for different customer frontends. For example, customer (company) "A" wants another logo than the others. That is for the login mask as well as Ticket Overview. I already found a (forum?) post that pointed in the right direction, but I lost the link. Has a

[otrs] automatically splitting tickets

Hi, our users need to work on a ticket in two ways. Therefore I planned to split these tickets automatically into separate queues. Is this possible at all from GenericAgent or via command line (then I would be able to integrate a script into a generic agent)? Regards Jan Dreyer IT Administrato

[otrs] Question to outgoing mails and MIME headers

Hi @ll, some customers noted that they are missing attachments we sent from one of our OTRS instances (3.2.10). Further investigation showed that the mime headers are looking strange (beside the fact that the destination exchange server changed them). The mail is defined as -- Content-Type: mul

Re: [otrs] Display "Accounted time" of ticket in customer's view, too

Hi Claudio. Please also be aware that there might be judicial issues when you let a customer see the accounted times of your agents. In Germany for example this is not allowed - though he is allowed to see summarized times that don't belong to a single agent. Best wishes, Jan Dreyer Von: otrs

Re: [otrs] SMTP for outgoing mail

Hi, google might have an answer: http://opar.perl-services.de/bin/index.cgi/dist/MultiSMTP-3.2.4 Regards Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Jean BROW Gesendet: Mittwoch, 3. Juli 2013 05:19 An: User questions and discussions about OTRS. Betreff:

Re: [otrs] respect foreign ticket IDs

Hello Michiel Aaaah, you are right! That sounds exactly like what I’m looking for. Let’s see if our client is willing to do a subscription then … Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Michiel B

Re: [otrs] respect foreign ticket IDs

Hi Renée That sounds like a lot of magic with regexp?! I still did not understand how to do the link. I think, an example would be nice: FID = foreign ID OID = OTRS ID Example: We already received a ticket with FID 0815 and it got the OID 1234. Incoming Mail with FID 0815. PostmasterFilter:

Re: [otrs] respect foreign ticket IDs

Hi David, your solution sounds easy and I think I would be able to write such a script, thanks! But: On one hand I don't like the idea of spreading this work away from the OTRS, on the other hand I _don't_ control the mail server. I _could_ do a fetchmail/procmail solution though, if nothing els

Re: [otrs] respect foreign ticket IDs

Hi Renée, thanks for your answer. The installation I was referring to has 2.4.11 (upgrade is planned), but either with 3.X I have no idea how to link the incoming articles referring to the same case to ONE OTRS ticket via dynfields :( Gruß Jan Dreyer IT Administrator / Operations Team / M-IT O

[otrs] respect foreign ticket IDs

Hi, our client wants to send reports automatically on regular basis to our ticket system. The foreign system doesn't know about the corresponding ticket number in OTRS, but has own identification numbers of the cases. Is it possible to let OTRS sort the incoming mails into the corresponding tic

[otrs] List pending tickets in queueview

Hi. Is it somehow possible to get the number of pending tickets included in the list of queues on top of queueview? Example: We have a queue with no open tickets, but only tickets with states closed or pending. This queue will not be shown in the list of queues, regardless of the chosen "All ti

Re: [otrs] OTRS : Duplicate emails gets via POP3

Hi Gerald. Duplicated mails occur, but that's not the issue I or Marco (as you stated) was talking about. I have about 40-50 Mailaccounts configured in that system, but mails sometimes arrive more than that number in the queue. I also considered that it may be that the mailbox doesn't get cleared

Re: [otrs] OTRS : Duplicate emails gets via POP3

Hi Marco. It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS and increasing the frequency of fetching mails (every nine minutes atm) helped a little. I have no idea where this comes from exactly, but I’m pretty sure it belongs to the imo heavy use and the high number of POP3

Re: [otrs] Save individual package modifications

Hello Stefanie, First option: you can send your patcht o the developers of OTRS and hope that it will be included in the next release. I think that will only do for bugfixes and enhancements that others will have a benefit from. Second option: (this only works for layout modifications) create a

Re: [otrs] API call protocol/way to connect to OTRS?

Hi Andy. What exactly do you want? Authenticating against OTRS for external content? You could try to establish a SOAP connection. If that fails, you can deny the external content. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-boun...@otrs.org [mailto:otrs-boun..

Re: [otrs] API call protocol/way to connect to OTRS?

Hi, no problem. http://giyf.com shows several examples when asking for "soap otrs", e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom &ItemID=369 Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Vo

Re: [otrs] API call protocol/way to connect to OTRS?

Hi, afaik you can connect via SOAP when the iPhone Handle AddOn is installed. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Andy Wodfer Gesendet: Montag, 16. April 2012 11:01 An: User questions and dis

[otrs] schedules running in duplicated threads?!

Hello. We are using OTRS 2.4.9 with OTRS-C.I.C.S 3.3.7. Sometimes we have a strange phenomenon: schedules seem to be executed several times. Here an excerpt from the logfile: [Tue Mar 27 07:34:46 2012][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'delete old Junk' from confi

Re: [otrs] how to disable (temporarily) email delete from server

Hello Luca, you won’t be able to do so: OTRS will always get ALL mails from your pop3 server, even if the mail has already been received. So you will get many ticket-duplicates … You can of course try to change the POP3 script to move received tickets into a folder, but I don’t think the pop3

Re: [otrs] Ideas for forwarding from technician's email to OTRS

This may be an option, if the agent has access to that account, but you will run into problems with filters in OTRS, if they refer to the “To” address. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von

Re: [otrs] change from runtimedb to staticdb

Hi Neil, It seems your DB is inconsistent. Search for that TicketID in tables "ticket" and "article". If you find that only in one of these, my guess is correct. You have to manually solve that in the DB. Either (try to) create the appropriate missing entry or (imo better solution) delete the f

Re: [otrs] OTRS configuration

Hello, of course you can. You may add as many states as you wish also. You should not change the names of state _types_, though. Regards Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Nikhil Joshi Gesendet: Montag, 9. Januar 2012 07:28 An: 'User que

Re: [otrs] add my own drop down to a ticket

... or just use freetextfields for this. Regards Jan Dreyer -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ugo Bellavance Gesendet: Donnerstag, 11. August 2011 14:18 An: otrs@otrs.org Betreff: Re: [otrs] add my own drop down to a ticket

Re: [otrs] problem with signature

Hi, I would advise to create a bugreport at http://bugs.otrs.org Regards Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Luc Van den Abeele Gesendet: Dienstag, 9. August 2011 10:54 An: 'otrs@otrs.org' Betreff: [otrs] problem with signature Hi, I don't know

Re: [otrs] Ignore message with a certain string in the subject

Hi, yes, you can discard by setting "X-OTRS-ignore", but handle with care, as these mails get discarded. You may take a look to http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/ also, to get handled ooo-replys. It's written for OTRS 2.4.X, but should work for 3

Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen)

Hi Philippe, you won't by chance publish a diff/patch/howto for your modifications?! Regards Jan Dreyer -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe Gesendet: Donnerstag, 28. Juli 2011 09:32 An: otrs@otrs.org Be

Re: [otrs] PostmasterFilter: Regexp not working

Hi, I found it: a typical layer-8-problem ;-) I mistyped the name of the destination queue … Thanks for this hint! Gruß Jan Dreyer From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, June 24, 2011 4:09 PM To: User questions and discussion

Re: [otrs] Reply to an email by Agent

Hi, what I do imagine: An agent who answers with a (by known certificate) signed mail: this mail could be handled as answer - working on metadata like closing the ticket etc. isn't possible though. Nevertheless: imho a point for https://otrsteam.ideascale.com ?! Cheers Jan Dreyer From:

Re: [otrs] PostmasterFilter: Regexp not working

Hi, Thanks Ralf for your prompt answer. That's what I would think, too. But OTRS didn't sort the mail into the specified queue, but took the queue defined in Postmaster Mail Account. :-( Hmm. Wait. Is this Postmaster Filter possible? ---8< --- Match: Header 1: Subject ---> (\D|^)123_Cu

[otrs] PostmasterFilter: Regexp not working

Hello, we are using the postmaster filter very excessively (having more than 100). Some regexp are really not failure-proof. But I thought this one (looking at subject line) is: ---8< --- (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) ---8< --- Why does this not match on ---8<

Re: [otrs] Firefox does not remember otrs agent password

Hi Mike, I'm not sure how some browsers will interpret pressing return after doing some input in the username or password field. It may be that submits, too. That's why I supposed an overlay-div. Cheers Jan Dreyer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otr

Re: [otrs] Firefox does not remember otrs agent password

Hi, I suspect it to be a bug by design: The input fields of the OTRS login (Username and Password) have the readonly-tag by default; a JavaScript disables this later. I think this is to avoid someone entering the ticket system without JavaScript being turned on. Firefox obviously ignores input fi

Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password

Hi, I have the same problem here with *FF_4.0.1* and *OTRS_3.0.8* - no autofill on index.pl. Autofill on customer.pl works though. So I really suspect the javascript on the login page for agents (yes, there IS javascript, as you will see if you disable js e.g. with the NoScript AddOn ...). I just

[otrs] OTRS and Mysql performance

Hi, we have two OTRS instances on one server, nothing else is running there. There are some mysql statistics though, that make me worry: . Slow_queries: 96 . Innodb_buffer_pool_reads: 12 . Handler_read_rnd: 9,198 k . Handler_read_rnd_next: 710 M . C

Re: [otrs] OTRS Feature

Hi Darshak, 7: That is possible. You have several ways to accomplish that: You should create separate queues for each product and assign different groups (and roles) for these. Customer is able to select the destination-queue then. You could define postmaster filters (for mail input) or separat

Re: [otrs] error in log: email no XY is empty!

hi Nils, thanks for your answer. We do fetch every 9 minutes (*/9 in crontab). But there are 34 mailboxes to connect to, so there is a lot of traffic from/to the exchange server. We have no chance to get the mails directly routed to the OTRS box, I think. Gruß Jan Dreyer -Original Message-

[otrs] error in log: email no XY is empty!

Hi, we have lots of errors of this form in otrs.log: ---8< --- [Wed May 11 04:56:09 2011][Error][Kernel::System::MailAccount::IMAPS::_Fetch][159] IMAPS: Can't process mail, email no 17 is empty! ---8< --- We are fetching on our linux system (SLES11) from an Exchange (2010 afaik) server.

Re: [otrs] Upgrade 2.4.7 questions

Hi, the UPGRADING file on 2.4.x (I only looked on 2.4.9) does contain this passage though: ---8< --- These instructions are for people upgrading OTRS from "2.3" to "2.4". ---8< --- So there are no recommended steps for doing a "patch" upgrade, as the OP has already mentioned. Gruß Jan Dreyer -

Re: [otrs] OTRS Feature

to 7: another solution may be to enable and define customer-groups to restrict access to specific queues – but that indeed depends on the requirements. You have to get more specific for 7 and 8. Gruß Jan Dreyer From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow,

Re: [otrs] OTRS Feature

hi, not exactly: If you mail o the ticket system, and CC to e.g. "john Doe", and John answers (including the otrs-email-address in CC), that answer will get a new ticket number, as OTRS is not able to detect that this is an answer to an existing ticket. You have to include the ticket number in

Re: [otrs] Postmaster Filter

Hi Martin, thanks. I already found that, sorry for not mentioning. But I do need some more: I want to set the value for "X-OTRS-ArticleKey" to that delivered by the mail. e.g. one mail has Articlefreekey1: MY_ID and I want to set X-OTRS-ArticleKey to "MY_ID" another mail has Articlefree

[otrs] Postmaster Filter

Hi, I want to give some freetext input in header information of incoming mails. example: ---8< -- From: custo...@domain.de To: otrsrecipi...@mydomain.de Message-ID: <25012212.91300793495185.JavaMail.some@host> Subject: some infotext [Ticket# 841401199864] MIME-Version: 1.0 Content-Type: mul

Re: [otrs] Hide messages without customer email from the Customer interface

Hi Fernando, you may want to set article type to something like "email intern". Customers will not see that - they will see an answer coming in by mail though, so I too think, splitting the ticket will be the best choice for you. Greetings Jan Dreyer From: otrs-boun...@otrs.org [mailto

[otrs] error doing RebuildTicketIndex

Hi, I posted this one on http://forums.otrs.org but got no answer, so I'm pushing it here again. Since some days we are getting the following error when trying to rebuild the Index (we are using the separate index, as the amount of tickets in the database is huge): otrs@otrs:~> $HOME/bin/R

[otrs] Postmaster filter: merge tickets by header

Hi, I would like to convert incoming mails into articles of the same ticket. Example: Mail A, B, C all contain the same unique ID in their header. I wish to merge all these mails into the same ticket as different articles. I’m able to define the format the unique ID; so it’s possible to use i

Re: [otrs] merged tickets still shown in AgentTicketQueue-view

Hi Alexander, thanks for your prompt reply. I just verified: Neither ViewableStateType nor the StateType for "merged" itself is set wrongly. So though this points in a new direction for me, it does not solve the problem :-( Gruß Jan Dreyer > -Ursprüngliche Nachricht- > Von: otrs-boun..

[otrs] merged tickets still shown in AgentTicketQueue-view

Hi, in a (heavily customized) installation we have the problem that merged tickets stay in AgentTicketQueue-view (with the "merged"-notice inside only). Do we need a special state for merged tickets to not show these? Or can I tweak this behaviour in preferences? OTRS 2.3.4 Greetings Jan Dreyer

Re: [otrs] Show locked Tickets in AgentTicketQueue

Great david. works like expected. Thanks! Gruß Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von David Holder Gesendet: Freitag, 12. Februar 2010 10:29 An: User questions and discussions about OTRS.

[otrs] Show locked Tickets in AgentTicketQueue

Hi @ll, is it possible to show locked tickets in agent's ticketview, too? OTRS 2.3.4 Greetings Jan Dreyer - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: h

Re: [otrs] how to map the Queues with different services

Hi Ramana, not the queues but the customers are mapped to services. Gruß Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ramana Chary Gesendet: Freitag, 22. Januar 2010 14:30 An: User questions

Re: [otrs] newbie questions

Hi, Saurabh Pande <> wrote: > hi, > > i have not found a way to set a signature with no text in the body. > any suggestions? Maybe it suits your needs to fill the body with one blank (space)? > > - saurabh pande. Greetings Jan Dreyer -

[otrs] automatic bounce/forward of incoming mail

Hi, for some mails we would like to create a filter for automatic bounce or forward to another mail address. I can't find a matching "X-OTRS-Header" for this action. Is there another way? Mit freundlichen Grüßen Jan Dreyer Systemadministrator | Document Related Technologies | D-IT5 __