Re: [otrs] Setup on CentOS

When you try to create a new user do you get an error? Could it be possible that you have restrictions for the OTRS url in you're apache config? 2008/1/6, Jeff Adams [EMAIL PROTECTED]: On 1/6/08, Peter Hoogkamer [EMAIL PROTECTED] wrote: What happens when you connect with http:\\127.0.0.1

Re: [otrs] Setup on CentOS

What happens when you connect with http:\\127.0.0.1\ 2008/1/6, Jeff Adams [EMAIL PROTECTED]: After installing otrs on CentOS 5, I can login with default user but I get this error when I try to make a new user: can't resolve localhost to address at

Re: [otrs] SessionID is invalid!!

Can you login with the default [EMAIL PROTECTED] and root login/password combi. Because if you can you could see if there is a session open? Otherwise you can restart OTRS completely and try to login after that. Peter 2008/1/7, Jorge Thomé [EMAIL PROTECTED]: Hi All, I'm new

Re: [otrs] Re: otrs Digest, Vol 54, Issue 3

the apache version. Thanks and Happy New Year Antonio Message: 6 Date: Thu, 3 Jan 2008 08:31:06 +0100 From: Peter Hoogkamer [EMAIL PROTECTED] Subject: Re: [otrs] The system crashes To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED

Re: [otrs] Re: some performance related questions

Hello, In the otrs/bin directory you can find a perl script, otrs.chechModules. Run it from the command line and this will show you if you have all you modules installed. Peter 2008/1/3, kerneljack [EMAIL PROTECTED]: Further from my last post, I just read

Re: [otrs] The system crashes

Hello Gabriele, I am using a Windows 2003 server. It's a hp blade server, but had a test system running on a standard dell desktop (dimension e520) and had no problems there. Gr. Peter 2008/1/2, Gabriele D'Andrea [EMAIL PROTECTED]: What Windows OS are you using? Previously I was running a

Re: [otrs] Most efficient way to use OTRS With MS Exchange

Hello Justin, Could you tell me how you achieved configuring OTRS to authenticate through Windows Server 2003 Active Directory? Thanks, Peter 2007/12/28, Andy Lubel [EMAIL PROTECTED]: Just forget about exchange and look at your mail server as just a 'mail server'. Make sure you have

Re: [otrs] Install problem

Hello, If you google for this error you get a lot of hits. I think it has something to do with Perl. Do you have all necessary Perl modules installed? Peter 2007/12/28, Henry Martin [EMAIL PROTECTED]: Hi, I've just made a clean install of Fedora 8 on a new server with 2GB RAM and 400GB

Re: [otrs] The system crashes

Hello, I am running OTRS::ITSM 2.2.4 on Apache and Windows server 2003. I am not having any problems with otrs. I have recently upgraded to 2.2.4 and that went fine. I suggest you check you're logs, also the windows eventviewer. Peter 2007/12/21, Steven Carr [EMAIL PROTECTED]: Antonio

Re: [otrs] Fwd: can't edit/delete users

Hello, If you already added some users you can insert a * into the Search for field and press Search. Then al users added should show up. OTRS does not query the database by it self, you have to query it by means of inserting a search string into the search field. Peter 2007/12/21, Jaroslaw

Re: [otrs] Fwd: can't edit/delete users

You're welcome Peter 2007/12/21, Jaroslaw Czarniak [EMAIL PROTECTED]: Hahahahah It was way to simple for me to find it !! :) It works. Thank you. Friday 21 December 2007 12:18:50 Peter Hoogkamer napisał(a): Hello, If you already added some users you can insert a * into the Search

Re: [otrs] using https

Hello, Does anybody of you have any idea how to get https going under windows?? I have an standard OTRS::ITSM 2.2.4 installation on a 2003 Server. Peter 2007/12/20, Mike Lykov [EMAIL PROTECTED]: В сообщении от Thursday 20 December 2007 18:23:44 Steve Clark написал(а): Does anyone have

Re: [otrs] using https

-12-20 at 16:43 +0100, Peter Hoogkamer wrote: I am using standard OTRS so with an Apache web server. Is SSL included with this apache server or should I take different steps to enable ssl? You need to either download and use mod_ssl which is a module for apache that enables SSL or you need

Re: [otrs] using https

I am using standard OTRS so with an Apache web server. Is SSL included with this apache server or should I take different steps to enable ssl? Peter 2007/12/20, Steve Clark [EMAIL PROTECTED]: Marius Flage wrote: Steve Clark skrev: Does anyone have documentation on the steps necessary to

Re: [otrs] using https

Hello Marius, I have found a website wich explains how to insert mod_ssl into apache on windows. I am going to try this with the apache within otrs. I people would like to have the info. Let me know. The website is in dutch. Peter 2007/12/20, Peter Hoogkamer [EMAIL PROTECTED]: Hello Marius

Re: [otrs] Problem with OTRS Step2

Hello Beavis, What are you inserting in the form before creating the database? So where you have to specify the database user, etc. 2007/12/18, Beavis [EMAIL PROTECTED]: I'm having issues with step2 of the installation for otrs. I'm getting the following error. Create Database (2/4)

[otrs] Upgrade OTRS 2.2.2 on Server 2003

Hello, Can anybody tell me how to upgrade OTRS 2.2.2 to 2.2.4 on a windows 2003 server? When I run the 2.2.4 installer it says that it cannot continue because there are already apache, cron and mysql services found and that I should remove them. Thanks, Peter

[otrs] upgrade form 2.2.2 to 2.2.4

Hello, I can't seem to find any documentation about upgrading otrs from 2.2.2 to 2.2.4. Are there things to pay special atention to? Or can I just make a backup and run the 2.2.4 installer? Peter ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] upgrade form 2.2.2 to 2.2.4

Hi, Oh sorry, yes, I am using OTRS version 2.2.2 and ITSM 1.0.4 on a Windows Server 2003 server with Apache webserver and Mysql database. So I can use an installer for installing OTRS. Peter 2007/12/10, Nils Breunese (Lemonbit) [EMAIL PROTECTED]: Peter Hoogkamer wrote: I can't seem to find

[otrs] Related Objects: Config Item overview

Hello, I would like to know if there is a possibility for adding a extra column to the overview. Now there are columns for - Number - Name - Status - Last Change I would like to add the Owner of the config item to the overview. Is this possible and if so where can I change that? Thanks, Peter

Re: [otrs] Can't login to OTRS 2.2.4 on Windows XP IIS with MSSQL

What kind of error did you see after the failed login? 2007/11/15, Keith Bannister [EMAIL PROTECTED]: Shawn Beasley wrote: Which ((otrs)) version are you using? Which web server are you using? OTRS 2.2.4 downloaded as a tar.gz with Microsoft IIS version 5.0. I tried with the OTRS 2.2.4

Re: [otrs] Fwd: can not login in after install

Hi Jim, I have had the same issue. And there is a difference between you're error and you're logging on the index.pl. The error says [EMAIL PROTECTED] password no and the logging for index.pl says [EMAIL PROTECTED] with password root. I have solved this by setting a password in Config.pm.

[otrs] view last entry when opening ticket

Hi, Is it possible to open the last note when viewing a ticket in sted of the first one? Peter ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] apache ssl windows

how this will affect my OTRS installation. My bottleneck is only the implementation of ssl into a existing apache installation included in OTRS. Peter 2007/11/2, Henry Verbeek [EMAIL PROTECTED]: Hi, Peter Hoogkamer schreef: Does anyone have any experience with https under apache on a windows

[otrs] apache ssl windows

Hello, Does anyone have any experience with https under apache on a windows 2003 server? I am searching for ways to enable this, but I keep running into trouble in not finding files for apache 2.2.4. Peter ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] error creating ticket from POP3 account

normaal |1 | | 4 | 4 hoog |1 | | 5 | 5 heel hoog |1 | ++-+--+ 5 rows in set (0.00 sec) mysql 2007/10/26, Peter Hoogkamer [EMAIL PROTECTED]: I will check this as soon as I am back at the head office agian. Can't reach my server from outside

Re: [otrs] error creating ticket from POP3 account

everything to Dutch or English. Thanks for the help. Peter 2007/10/27, Torsten Thau [EMAIL PROTECTED]: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hej Peter, Peter Hoogkamer schrieb: Hi, I have run the SELECT query on database otrs and this is the result: mysql SELECT id,name

Re: [otrs] error creating ticket from POP3 account

I will check this as soon as I am back at the head office agian. Can't reach my server from outside. Peter 2007/10/25, Torsten Thau [EMAIL PROTECTED]: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Peter Hoogkamer schrieb: I think I have checked that but will look there to be sure. What's

Re: [otrs] error creating ticket from POP3 account

Hello, Does anyone have any idea about this??? Does this mean a complete reinstall?? Peter 2007/10/24, Peter Hoogkamer [EMAIL PROTECTED]: Here is the output of PostMasterPOP3.pl C:\OTRS\otrs\binc:\OTRS\Perl\bin\perl.exe PostMasterPOP3.pl Message 1/1 ([EMAIL PROTECTED]) ERROR: OTRS-PM3-10

Re: [otrs] error creating ticket from POP3 account

. Does somebody have tips for debugging this stuff?? Peter 2007/10/25, Andy Lubel [EMAIL PROTECTED]: You somehow removed the default priority/status of new tickets? I think this is in sysconfig:Ticket:Core or somewhere near :) -Andy On 10/25/07 10:52 AM, Peter Hoogkamer [EMAIL PROTECTED

[otrs] error creating ticket from POP3 account

Hello everybody, Since a few days I am not able to create a ticket from email picked up by the POP3 account. When I execute POP3Master.pl it says that it cannot handle a ticket priority of NULL and cannot create the entry in the database. I think the solution will be to set a default priority of

Re: [otrs] error creating ticket from POP3 account

Priorities are still listed under Admin-area-Priorities. I will post the output of the POP3Master.pl script. Peter 2007/10/24, Torsten Thau [EMAIL PROTECTED]: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Peter Hoogkamer schrieb: Hello everybody, Since a few days I am not able

Re: [otrs] error creating ticket from POP3 account

Here is what the server 2003 eventlog tells me. An application error with perl.exe Faulting application perl.exe, version 5.8.8.819, faulting module mysql.dll, version 0.0.0.0, fault address 0x32b9. Could that be the problem?? 2007/10/24, Peter Hoogkamer [EMAIL PROTECTED]: Priorities

Re: [otrs] error creating ticket from POP3 account

: PostMasterPOP3.pl (v1.25) Line: 125 Connection to srvhkm.trend.nl closed. 2007/10/24, Peter Hoogkamer [EMAIL PROTECTED]: Here is what the server 2003 eventlog tells me. An application error with perl.exe Faulting application perl.exe, version 5.8.8.819, faulting module mysql.dll, version 0.0.0.0

[otrs] db error

Hello everybody, Since today I am no longer able to send emails to my otrs::itsm system. I did a manual PostmasterPOP3 execute and this was the result: Message 1/1 ([EMAIL PROTECTED]) ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Oct 22 14:35:48 2007 Message: No PriorityID for 3

[otrs] first or last note showing

Dear all, When I view a ticket the first note within the ticket is showing. How can I make sure it will show the last note upon opening? I am using OTRS 2.2.2 with ITSM on Server 2003 with Apache server Thanks, Peter ___ OTRS mailing list: otrs -

[otrs] edit ticket

Hello, Is it possible to edit a ticket after it has been sent. So I make a ticket and place it in a queue. After that I would like to edit the content of the ticket. Say the text within this ticket. Is this possible or should I make a new note within the ticket? Peter

[otrs] queue order

Hello list, I am starting to use OTRS now and I have made several queues. But now I would like to see my personal queue listed when I log in to OTRS and not the general queue. Can somebody tell me how to do this?? Thx, Peter ___ OTRS mailing list:

Re: [otrs] queue order

Oke, I get your point. I have to see if this meets our business needs, because my collegue must also be able to view my locked tickets when I have my day off. Peter 2007/8/23, Nils Breunese (Lemonbit) [EMAIL PROTECTED]: Peter Hoogkamer wrote: General means the My Queues at the beginning

[otrs] backup on server 2003

Dear list, I am running OTRS on a Windows Server 2003 machine and want to make a backup on my windows machine. I have been thinking about making a batch file which executes perl and calls the /scripts/backup.pl. But isn't there an easier way to backup OTRS?? Thanks, Peter

Re: [otrs] backup on server 2003

Hello Nils, Maybe there could be a build in windows backup script of which I am not aware of. That's why. Peter 2007/8/22, Nils Breunese (Lemonbit) [EMAIL PROTECTED]: Peter Hoogkamer wrote: I am running OTRS on a Windows Server 2003 machine and want to make a backup on my windows machine

Re: [otrs] backup on server 2003

Hello Nils, We run Linux servers as well as Windows servers. But we installed on Windows. There could be commands in the backup.pl used from linux that are available on Windows. So that's why I asked. But I'll figure it out. Peter 2007/8/22, Nils Breunese (Lemonbit) [EMAIL PROTECTED]: Peter

Re: [otrs] backup on server 2003

]: Peter Hoogkamer wrote: We run Linux servers as well as Windows servers. But we installed on Windows. There could be commands in the backup.pl used from linux that are available on Windows. So that's why I asked. But I'll figure it out. Ah ok, so you're saying backup.pl is not working

Re: [otrs] backup on server 2003

Subject: Re: [otrs] backup on server 2003 Peter Hoogkamer wrote: Here is what I thought. When I run backup.pl under Windows it cannot find which and that's a typical linux command for finding something in the linux system. Windows does not understand this. Oke, different solution

[otrs] default length ticket text

Hello, I am starting to use OTRS and was wondering if it is possible to reduse the amount of text that is showen in the ticket body. It's about 16 now, but I would like to reduse it to 0. When I lock al ticket there is no text body at all. Thanks, Peter

Re: [otrs] LDAP and Database

Hello Maurice, Can I conclude from your question that you have OTRS working together with Active Directory? I am trying to get this to work, but still do not succeed. What is your configuration? 2007/7/27, Maurice James Ny [EMAIL PROTECTED]: At the moment I have both the database and

[otrs] genericagent not found

on a Server 2003 system. Can somebody tell me how to solve this? Thanks, Peter Hoogkamer ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

Re: [otrs] LDAP on a Windows Server 2003 System

Hello Michael, I also have OTRS 2.2.1 installed on a Linux box and on Server 2003, but can not get LDAP to work. I think I have the same problem. Peter 2007/7/25, Michael D. Holland [EMAIL PROTECTED]: I've read a lot of help on configuring LDAP on Linux boxes. However, I have a Windows 2003

Re: [otrs] LDAP Customer or Agent auth via group membership

Hello Bart, I am trying to setup otrs with ldap on windows server 2003, but did no succeed. Now I want to follow your little howto, but what version of opensuse do you use? Groeten, Peter Hoogkamer 2007/7/25, Bart Verstricht [EMAIL PROTECTED]: I have implemented successfully customer