[otrs] Forwarding Tickets

Hi all, I'd like to forward all incoming/new tickets (specific queue) temporarily to an external e-mail adress. How could I realize that in otrs ? Any ideas ? Thanks in advance Thorsten Philipp ___ OTRS mailing list: otrs - Webpage: http://otrs.org

RE: [otrs] Forwarding Tickets

/new tickets (specific queue) temporarily to an external e-mail adress. How could I realize that in otrs ? Any ideas ? Thanks in advance Thorsten Philipp ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

RE: [otrs] Forwarding Tickets

Forgot something: I think procmail wouldn't help because we only want to forward tickets in a specific queue. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs-de] Automatisches weiterleiten

Hallo, wir würden gerne bestimmte Mails (selber Queue) automatisch an eine externe E-Mail Adresse weiterleiten. Wie ist das am leichtesten zu bewerkstelligen ? Beste Grüße Thorsten Philipp ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org

RE: [otrs] Error on forwading article

Hi Robert, We have the same problem here. These are the article types. email-external email-internal email-notification-ext email-notification-int phone fax sms webrequest note-internal note-external note-report Best Regards Thorsten Philipp -Original Message- From: [EMAIL

RE: [otrs] Error on forwading article

I haven't read far enough. Good to know it is a bug ;) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thorsten Philipp Sent: Monday, May 10, 2004 10:51 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] Error on forwading

[otrs] Forwarding Error

, ts.type_id, tst.name FROM ticket_state ts, ticket_state_type tst WHERE ts.type_id = tst.id AND ts.id = ??' -- What's the problem ? Any hints ? Best regards Thorsten Philipp winmail.dat___

RE: [otrs] RE: Forwarding Error

regards Thorsten Philipp ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de

RE: [otrs] RE: Forwarding Error

FROM ticket_state ts, ticket_state_type tst WHERE ts.type_id = tst.id AND ts.id = ??' -- What's the problem ? Any hints ? Best regards Thorsten Philipp ___ OTRS mailing list

[otrs] Customer Notification / Meaning of ... / Attachments

? If not. How could we realize this ? 4. Attachments When forwarding a mail there's no way adding an attachment. Is that a fact ? Are there plans extending the attachment feature ? Our agents would like to add more than one attachment from time to time. Best regards Thorsten Philipp

RE: [otrs] 3nd Subque Leve lost

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Kehl Sent: Tuesday, March 16, 2004 12:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] 3nd Subque Leve lost On Tuesday, March 16, 2004 12:13 PM Thorsten Philipp

AW: [otrs] Support for customer/company/employee/contact persons

Hi Gerold, Hi Martin, -Ursprungliche Nachricht- Von: Martin Edenhofer [mailto:[EMAIL PROTECTED] Gesendet: Donnerstag, 4. September 2003 21:54 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Support for customer/company/employee/contact persons Hi Gerold,

[otrs] LDAP Setup

: 10.1.25.13). The user 'tphilipp' exists in both the otrs DB and the LDAP tree. LDAP section from documentation is very short. So I hope getting some more feedback on LDAP here. Beste Grüße Thorsten Philipp [EMAIL PROTECTED] Netage solutions GmbH -- Dingolfingerstr. 6 -- 81673 München T : (+49) (89

AW: [otrs] how to delete user ?

Hi, To definitely delete him you have to delete him directly in the database. Just disable his Account if you don't want him to login anymore. Warning : I'm a total OTRS newbie. This could be 100% wrong ;) Greets -Ursprungliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL

[otrs] SLA Management

let me know. Just creating queues for each new agreement and then changing it to invalid if it expires could be a workaround but it means a lot of administration and also the operator still has no chance to see which kind of support the customer has. (24x7,8x5,...) Beste Grüße Thorsten Philipp

[otrs] Is there a roadmap ?

. I've arlready searched threw the mailing-list and the Webpage but couldn't find anything. Thx a lot Thorsten Philipp ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http