[otrs] Fwd: GD module missing

-- Forwarded message -- From: shrikant k shrikant.k1...@gmail.com Date: Thu, Dec 30, 2010 at 3:08 PM Subject: GD module missing To: otrs@otrs.org Hello all, I am using otrs 2.4.8 on windows OS recentlt i required need to generate Stats ok as was trying to generAate

[otrs] GD module missing

Hello all, I am using otrs 2.4.8 on windows OS recentlt i required need to generate Stats ok as was trying to generAate graphs i got an error NEED GD! so ran script checkmodule and found that GD module is missing now i tried to install it through CPAN install GD and it showed

[otrs] Stat generation problem

hello all, I am facing some problem in generation of stats as my boss want to show the performance in stats. I wanted to generate a stat which shows numbwer of tickets in each queue,number of ticket closed in each queue,number of ticket escalated in each queue, and number of

[otrs] stat generation based on esacalation time

Can any body help in as how to generate stats as number of tickets which has crossed escalation time in a particular queue. shrikant - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Cant acess My Sql

hello I have instaleed otrs on windows and i am facing problem i accessing my database as it shows an error when i do use otrs locally Error is :ERROR 1044 (42000): Access denied for user ''@'localhost' to database 'otrs' i had run script checkdb.pl and it shows its ok any help as how can i

[otrs] Fwd: Cant acess My Sql

-- Forwarded message -- From: shrikant k shrikant.k1...@gmail.com Date: Tue, Dec 21, 2010 at 4:44 PM Subject: Cant acess My Sql To: otrs@otrs.org hello I have instaleed otrs on windows and i am facing problem i accessing my database as it shows an error when i do use otrs

Re: [otrs] Cant acess My Sql

:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *shrikant k *Sent:* Tuesday, December 21, 2010 12:15 PM *To:* otrs@otrs.org *Subject:* [otrs] Cant acess My Sql hello I have instaleed otrs on windows and i am facing problem i accessing my database as it shows an error

Re: [otrs] Cant acess My Sql

...@yahoo.co.ukwrote: You could also try grant all privileges on otrs.* to o...@localhost; Michael -- *From:* shrikant k shrikant.k1...@gmail.com *To:* User questions and discussions about OTRS. otrs@otrs.org *Sent:* Wed, 22 December, 2010 8:45:58 *Subject:* Re: [otrs

Re: [otrs] Ticket State and Owner

hello parag u can do it via sysconfig serach option in core ticket . it says update owner on lock u have to save it as yes. let me know if it works shrikant. On Thu, Dec 9, 2010 at 2:43 AM, Parag Bhalerao parag.bhale...@cybertech.com wrote: Hello friends, I have OTRS

[otrs] Ading a feild in customer info

Hello all guys i wanted to add a new feild of phone number in customer info module so taht all the agents can see the number and call them . regard shrikant - OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] SLA and services

i am using otrs 2.4.8 and i am facing some problem in SLA i have activated in sysconfig in core::ticket but i am not seeing any services in customer interface it shows a blank can any have a idea about how to add services and SLA for customer interface

Re: [otrs] SLA and services

, Try to add them as default services at /otrs/ index.pl?Action=AdminCustomerUserServicehttp://index.pl/?Action=AdminCustomerUserService Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 3 December 2010 07:49, shrikant k shrikant.k1...@gmail.com wrote: i am using otrs

Re: [otrs] Ticket states

hey kris make changes in status module in admin area then u can see the changes if not then also u have to make changes in kernel via synconfig but i am sure changing in status u can get it shrikant On Wed, Dec 1, 2010 at 8:42 AM, Kristofer Pettijohn kristo...@cybernetik.net wrote: Hello,

Re: [otrs] Customizing Dashboard on OTRS 3.0

Tickets (or Tickets I Own) Escalated Tickets New Tickets Open Tickets Any thoughts if/how this can be accomplished? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of shrikant k Sent: Tuesday, November 30, 2010 12:40

Re: [otrs] Display To names

hey one way is to make a queue where all the engg are added or generate a notification event when a phone ticket is created otrs should send notification to all agents shrikant On Wed, Dec 1, 2010 at 7:13 AM, Boon Yam boon...@dvm.com.my wrote: Hi all At the phone ticket, normally I would

Re: [otrs] Display To names

of this email. *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *shrikant k *Sent:* Wednesday, December 01, 2010 2:12 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Display To names hey one way is to make a queue where all the engg

Re: [otrs] Customizing Dashboard on OTRS 3.0

hello, yes u can do it by configuring the agent with particilar queuues and he can see it in dashboard or u have my queue assign it to the queue so u can see in my queue shrikant On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao parag.bhale...@cybertech.com wrote: Hello team, I have

Re: [otrs] Set Responsibles Automatically?

u can try out genric agent and try doin automaticaly just let me know if it works On Tue, Nov 30, 2010 at 3:11 AM, jose francisco luis medina luisjf1...@gmail.com wrote: it's possible assigned automatically and randomly the responsible on tickets of a specific queue?

[otrs] Is it possible to show customers some particular queues not all queues

hello all, I have instaled otrs and working fine now i felt the need of customers of same company to use only particular queues not all queues is it possible for them to see only some queues insead of all - OTRS mailing list:

Re: [otrs] Customers need to see each others tickets. How can that be configured?

hello all Thanks a lot guys thanks for ur solution now i am able to do wat i require On Thu, Nov 25, 2010 at 2:41 PM, Erik van Ast erik.van@suzohapp.nlwrote: Hi all, At our company we currently use OTRS 3.0.2. and we have 2 agents and about 10 customers. All these customers can create

Re: [otrs] Generic Agent: Forward message?

just add Re:OTRS_TICKETID in the subjest of ur reply or u have congured a auto reply this will solve ur problem and subsequent replies from custer will follow the ticket in dashboard shrikant On Thu, Nov 25, 2010 at 7:09 PM, Lars Jørgensen i...@gyldendal.dk wrote: Hi, We are thinking

Re: [otrs] editing a ticket in customer interface

-- *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *shrikant k *Sent:* Friday, October 29, 2010 12:18 PM *To:* otrs@otrs.org *Subject:* [otrs] editing a ticket in customer interface hello , can any one help in how to edit a already raised ticket in customer

[otrs] editing a ticket in customer interface

hello , can any one help in how to edit a already raised ticket in customer interface i just want to change the subject , say i want to add some information in subject or to change the que how to it can any one help me regards shrikant