On 9/22/08 8:07 AM, Guillaume Rehm wrote:
I have the same problem. And I can't solve it. Anyone have the solution ?
I'm giving up on trying to do the OTRS install/upgrade myself and I'm going
to have the OTRS.com people get me back up and running. Hopefully they're
able to do so quickly. :-)
Hi all,
I'm a new user of OTRS. I installed the FAQ module by downloading and
installing the FAQ-1.4.4.opm on the ftp. The user interface of this faq is
available in English or German only. How to have the interface in other
language (in French) because on faq.otrs.org the interface is in French.
Hi all,
I'm a new user of OTRS. I installed the FAQ module by downloading and
installing the FAQ-1.4.4.opm on the ftp. The user interface of this faq is
available in English or German only. How to have the interface in other
language (in French) because on faq.otrs.org the interface is in French.
I am searching my archives from this list (I've been subscribed since Jan
2005) and there are several threads about the FAQ, I can tell it can be a
source of consternation.
I have installed the FAQ module and I have two questions:
How do I get my FAQ articles to appear on the FAQ page? I see
Hallo,
ich habe mal testweise das FAQ Modul 1.4.4 eingebunden. Leider bekomme ich
nun Meldungen im Logfile des Apache die da lautet: Got no DBObject!
Hat irgendjemand eine Idee was das sein kann?
Mit freundlichen Grüßen
Sven Backer
Mindfactory AG
Petra Clemen
I just installed the FAQ 1.3.1 opm in an otrs 2.2.6 .
The otrs 2.,2.6 was an upgrade from an old otrs 1.X database.
now when I try to create a new FAQ I get the error:
No category accesable. To create an article you need have at lease
access to min. one category. Please check your
I'm working on fleshing out our FAQ system, and I've run in to some
trouble embedding links into the FAQ entry (for example, a file download
link).
If the URL is longer than the FAQ line break width, the line wraps and
the HTML tag is broken.
Is there a work-around or bug fix for this
The FAQ module continually does not install properly. It just says that
it was not deployed correctly. I will look at the logs. I am using
OTRS 2.2.5 on Debian 4.0r2.
Andrew Meyer
Unix Systems Administrator
314-787-0681 x39
314-565-0868 (cell)
1300 Hampton Ave.
Ste. 200
Saint Louis,
Hi!!
I obtained to install module FAQ but when I try to add a new call for line FAQ
I have the following error:
Erro: Need TicketID!
Comentário: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Feb
19 09:51:30 2008
Message: Need TicketID!
Traceback (7188):
Module:
I have two unrelated questions about the FAQ and ITSM modules
A. concerning the faq module
1.I went to the package manager
2. Installed the Faq module
3. Added my self as rw in the newly created Faq group
4. Created 2 categories, one the child of the other
5. Created my first
Ali M. wrote:
I have two unrelated questions about the FAQ and ITSM modules
Please send unrelated questions as separate messages to the list.
Makes for clearer threads.
[snip]
B. concerning the ITSM
the package manager doesn't show the ITSM modules!!!
According to the ITSM docs on
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
Manuel Fernandez schrieb:
I have some trouble with the faq module. I can add and edit articles,
but only it is showing the articles in the history screen.
If I search any article, even using the id, the system doesn't show
Hello,
I have some trouble with the faq module. I can add and edit articles, but only
it is showing the articles in the history screen.
If I search any article, even using the id, the system doesn't show anything.
where is the problem?
My system:
OTRS 2.1.7
FAQ 1.0.18
Thank you in
All,
I am trying to get the FAQ module to install on our installation of OTRS
and am getting the following sequence of errors:
Notice: No Such Package FAQ-1.2.4!
Error: ERROR: duplicate key violates unique constraint groups_name_key
Notice: Group: 'faq_admin' ID: '10' created successfully
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Jesús M. Navarro schrieb:
Hi, Simon:
El Miércoles, 27 de Junio de 2007 10:10, Simon Bierbaum escribió:
Hello list,
I have OTRS 2.2.0 rc1 and tried to install the FAQ package (1.0.18).
The package manager complained:
Message: Sorry, can't
Hello list,
I have OTRS 2.2.0 rc1 and tried to install the FAQ package (1.0.18).
The package manager complained:
Message: Sorry, can't install package, because the framework version
required by the package (2.1.x) does not match your Framework (2.2.0
rc1)!!
Are there any plans to make
Hi, Simon:
El Miércoles, 27 de Junio de 2007 10:10, Simon Bierbaum escribió:
Hello list,
I have OTRS 2.2.0 rc1 and tried to install the FAQ package (1.0.18).
The package manager complained:
Message: Sorry, can't install package, because the framework version
required by the package (2.1.x)
We have been using OTRS for 4 years now and have grwon with it :-) In the
past we have used the FAQ feature briefly but now we would likt to pick it
up again. We had FAQ installed from a very early version and our admins used
the package installer to install the latest one. The install was
I'm new to the whole open source stuff. I just installed OTRS and installed
the FAQ module via package manager. It is in my local depository and it's
installed. I cannot for the life of me figure out how to access this or
edit this.
How do i access the FAQ so i can change it via the agent
i figured it out... thank you
_
Get a preview of Live Earth, the hottest event this summer - only on MSN
http://liveearth.msn.com?source=msntaglineliveearthhm
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Hi, I have a fresh install of OTRS 2.1.6 on Windows.
I activated the FAQ module and gave a user the rights
to get in, but when the user tries to gain access, the
following error is displayed:
Can't call method fetchrow_array on an undefined
value at C:/OTRS/otrs//Kernel/System/DB.pm line 473,
Hallo,
ich möchte gerne mehrere Bilder in einem Ticket bzw. FAQ darstellen.
Leider ist dies nur mit HTML möglich, sodass man die Bilder immer extra lokal
oder auf einen Webserver abspeichern muss.
Auch die Anlagen Funktion nützt nicht viel, weil man immer nur eine Anlage
anhängen kann.
Gibt es
Hello Charles,
I had the same error and thanks for your hint to bugzilla I found the
solution:
In http://bugs.otrs.org/show_bug.cgi?id=1413 Stefan wrote that you need
to change the parameter from FAQ to AgentFAQ, and that's the point:
edit AgentTicketCompose.dtl and change following line:
Hi all,
I've seen some posts about this, and some bugzilla notes as well, but I'm
not sure they even apply to the current version.
I have OTRS 2.1.3 and FAQ version 1.0.11.
When answering a ticket if I click on the FAQ link I get a popup with the
following error:
Error: Module
Hi there,
We are using OTRS 2.1.1 in win2003 Server (apache 2.2)
Installing FAQ Module over Adminstration interface works, but otrs
crashes when adding
# add faq group
require Kernel::System::Group;
$Self-{GroupObject} = Kernel::System::Group-new(%{$Self});
Hey,
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
Auftrag von s taylor
Gesendet: Mittwoch, 1. November 2006 01:08
An: otrs@otrs.org
Betreff: RE: AW: [otrs] FAQ-Database not
workingDEVELOPERS HELP
Hello.
I get the error message, also
: AW: [otrs] FAQ-Database not workingDEVELOPERS HELP
Hey Kai,
I have
OTRS 2.1.2
FAQ 1.0.11
And it seems to be only a matter of the link that is referenced by the
module.
In the Ticket Module the link from the ticket to the faq is
http://your.system.otrs.de/otrs/index.pl
Hi Shawn!
Sorry - i didn't got anything ... or it is moved to spam? Please resend
directly to my email [EMAIL PROTECTED] !
Thanks!
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Future Communications GmbH
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Kai Osthoff
Gesendet: Dienstag, 31. Oktober 2006 14:22
An: User questions and discussions about OTRS.org
Betreff: AW: [otrs] FAQ-Database not workingDEVELOPERS HELP
Hello.
I get the error message, also, when I click 'FAQ' when replying to a ticket:
~
Error: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: freebsd Time: Wed Nov 1 00:03:50 2006
Message: Module
questions and discussions about OTRS.org
Betreff: AW: [otrs] FAQ-Database not working
If i click on the faq-link in an answer of a ticket i get the
following
error:
FAQ not registered in Kernel/Config.pm!
I can't find any information how I must configure the faq-database for
use in otrs
Hi Shawn!
I have the same problem. Now I have the newest version of the FAQ
installed and I do not receive the message, but the link in the ticket
sends me to the FAQ explorer, and the link in the FAQ sends me to a
blank
page. HELLP! This is the meat of the system. Any ideas?
Which
. Oktober 2006 15:25
An: User questions and discussions about OTRS.org
Betreff: AW: [otrs] FAQ-Database not working
Hi Shawn!
I have the same problem. Now I have the newest version of the FAQ
installed and I do not receive the message, but the link in the ticket
sends me to the FAQ explorer
Hi!
If i click on the faq-link in an answer of a ticket i get the following
error:
FAQ not registered in Kernel/Config.pm!
I can't find any information how I must configure the faq-database for
use in otrs.
Greetings,
Kai Osthoff
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OTRS mailing
If i click on the faq-link in an answer of a ticket i get the
following
error:
FAQ not registered in Kernel/Config.pm!
I can't find any information how I must configure the faq-database for
use in otrs.
Sorry - i've forgot ... it's otrs 2.1
Thanks.
Kai Osthoff
Hi,
Wes Plate schrieb:
For various reasons my Agents hate the upgrade to OTRS 2.1. The FAQ is one
reason.
Any recommendations for FAQ system alternatives to OTRS?
OTRS v2.1 is much more flexible in designing the possible actions within
a form (e.g. shall a priority-change be possible
hello,
Any recommendations for FAQ system alternatives to OTRS?
http://www.phpmyfaq.de/ ?
--
Serge ALGAROTTI [http://www.cemef.ensmp.fr/]
Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635
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On 10/26/06 3:25 AM, Serge ALGAROTTI wrote:
Any recommendations for FAQ system alternatives to OTRS?
http://www.phpmyfaq.de/ ?
Thank you, that looks like a good candidate.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
___
For various reasons my Agents hate the upgrade to OTRS 2.1. The FAQ is one
reason.
Any recommendations for FAQ system alternatives to OTRS?
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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I am on a new install of otrs-2.1.2-01.i386.rpm with postgres on SUSE
10.1., FAQ Module version 1.08. I have some problems with the FAQ version:
When I try to create a category following error apears:
Message: ERROR: invalid input syntax for integer:
, SQL: 'INSERT INTO faq_category (name,
Please advice, I cant search on FAQ
Thanks
MAmakwa
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Support orr consulting
Hello,
On Thu, Mar 23, 2006 at 06:19:08PM +, Dave Hill wrote:
There are three types of FAQ link, Normal, Parent and Child, but what is
the difference and what are they useful for?
At the moment the tree types of linking do the same, its allways
displied the same way. The different linking
Hi
Is FAQ linking documented anywhere?
There are three types of FAQ link, Normal, Parent and Child, but what is
the difference and what are they useful for?
FAQ links only seem to be displayed on the Agent's view, not on the
Customer's view - is there a config. option to enable this?
I'm
when
I try to insert large attachment (more then 1 MB) into tickets or FAQ via Web
interface, I got no error, but nothing is loaded (attachment is not
listed).
I
changed the MaxFileUpload config value from 5MB to 50MB (we need to upload
large files), without result.
any
body have the
Hi,
Still a newbie here...trying to customize otrs to my
liking.
Questions:
1. How do entries end up in the faq section? I can't
seem to figure that out so far... (maybe with time i
will).
2. I need to be able to designate certain closed cases
as candidates for the FAQ. So, when i am closing a
Hi,
I managed to locate qtn. #1 3 easily via gui. But
question #2 remains.
I would like to designate certain tickets and their
resolutions and candidates for the faq/public area,
without re-typing them in that section.
Any assistance highly welcomed
_Thanks
Richard
--- Richard Mollel [EMAIL
Instead of using pop3, I would like to use imap-ssl to retrieve trouble
ticket emails to be handled by otrs. According to the documentation,
the best way to do that is to use fetchmail and then parse it to
PostMaster.pl? How to do that? I tried to do something like (test
.fetchmailrc in
Hi Rob,
On Tue, Aug 16, 2005 at 11:18:27AM +1000, Rob Cas wrote:
Is there any way to see the previous revisions of FAQ articles? (In
the same way you can see the full 'revisions' of a ticket's responses.)
No, that isn't possible. There is no history of the content of
a FAQ article available
Hello Jan and Rick,
On Thu, Jun 16, 2005 at 11:28:59AM +0200, Jan Mariën wrote:
On 6/16/05, Cogley, Rick [EMAIL PROTECTED] wrote:
Just wondering: is there a setting for use in Config.pm that allows you to
change the default behavior of the FAQ selection process in ticket zoom,
where you get
, 2005 7:04 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
Hello Jan and Rick,
On Thu, Jun 16, 2005 at 11:28:59AM +0200, Jan Mariën wrote:
On 6/16/05, Cogley, Rick [EMAIL PROTECTED] wrote:
Just wondering: is there a setting for use
I tested this - works perfect! Thanks!
Cheers,
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jan
Marien
Sent: Thursday, June 16, 2005 6:29 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
On 6/16/05, Cogley, Rick [EMAIL PROTECTED] wrote:
Greetings list -
Just wondering: is there a setting for use in Config.pm that allows you to
change the default behavior of the FAQ selection process in ticket zoom,
where you get the popup and choose a FAQ article from the list to enter into
Great - thanks!
Best Regards,
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jan
Marien
Sent: Thursday, June 16, 2005 6:29 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
On 6/16/05, Cogley
Greetings list -
Just wondering: is there a setting for use in Config.pm that allows you to
change the default behavior of the FAQ selection process in ticket zoom,
where you get the popup and choose a FAQ article from the list to enter into
your ticket response. The default seems to be to
guys
Any chance you could add that.
My boss really likes the FAQ they use on www.nagios.org.
How about it ?
regards,
ALEX
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Hi!
I want to remove the 'modified ...' phrase in the result of customer faq
search.
How can I do that?
lg
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Hello all.
No hints on this ?
Cheers,
Paulo Pinto wrote:
Hello all.
I'm trying to use the faq system on a public webpage, but the
formatting is not what I want.
For instance, on the main faq listing, each line is like:
[pt/Serviço Something] Como configuro o Email no meu sistema?
(modified
Hello all.
I'm trying to use the faq system on a public webpage, but the
formatting is not what I want.
For instance, on the main faq listing, each line is like:
[pt/Serviço Something] Como configuro o Email no meu sistema?
(modified 16.03.2005 16:34:38)
and I want it to be like:
Como
Hello Mr. Doyle,
Is there any way to get the faq to wrap at 100%? If I have a long
paragraph, it goes on and on forever to the right. Is there a way to
fix this?
Yes, you are right, that´s a Bug. We try to fix it soon as possible.
Thank´s for your help!!
with kind regards,
Stefan Rother
--
Is there any way to get the faq to wrap at 100%? If I have a long
paragraph, it goes on and on forever to the right. Is there a way to
fix this?
-
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
___
OTRS
I love in 1.3 that there's a link to open the FAQ window.
But I would love it more if the window opened to /otrs/faq.pl instead of
/otrs/index.plAction=FAQ
This is because I want to copy the link from the appropriate FAQ article and
paste it into the message to the customer. But I want the
On Friday, August 20, 2004 10:58 AM
Gerold Gruber [EMAIL PROTECTED] wrote:
(How) can I add images (e.g. screenshots) to a faq article?
img src=...
And what is this filename field in the faq article form
intended for?
It's not used now. If left blank, 1.3 will fill a random/timestamp
Hi,
we use meanwhile OTRS 1.2.4 on SuSE with postgres.
It runs fine with the exception of the still unanswered
customer info not shown issue (see mails to this list
from 9th and 11th this month), which we circumvent now
by adding new email-addresses/login of customer-users only
lowercase.
Now a
Title: Message
What does happen if
the customer does not authenticate?
If the customer does
not authenticate (leaves the userid and password boxes blank) and hits the login
button, then the login screen remains and the massage 'Login
failed! Your username or password was entered
Title: Message
When I create FAQ
articles in state 'Public (all)' they all get visible to customer users in the
'FAQ Overview' page. But whena customer user clicks an article he is asked
to login again in order to read it. That shouldn't be necessary, can anybody
tell me how to avoid that?
On Friday, May 28, 2004 12:21 PM
Stig Graasbøl Rasmussen [EMAIL PROTECTED] wrote:
When I create FAQ articles in state 'Public (all)' they all get
visible to customer users in the 'FAQ Overview' page. But when a
customer user clicks an article he is asked to login again in order
to read it.
On Tuesday, April 20, 2004 7:36 PM
Jonathan E. Katz [EMAIL PROTECTED] wrote:
Perhaps the ability to add attachments to FAQ entries?
Ack, noted.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
Perhaps the ability to add attachments to FAQ entries?
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Support oder Consulting für Ihr
On Wednesday, March 31, 2004 6:02 PM
Covert, Jake [EMAIL PROTECTED] wrote:
1) Ability to put a FAQ entry into more than one category.
2) Ability to either delete an already existing category or at lease
make it 'invalid'.
Noted, thanks.
Robert Kehl
--
((otrs.de)) :: OTRS GmbH ::
Two FAQ-related feature requests:
1) Ability to put a FAQ entry into more than one category.
2) Ability to either delete an already existing category or at lease make
it 'invalid'.
Thanks.
:-)
*
Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC
On 3/31/04 8:02 AM, Covert, Jake wrote:
1) Ability to put a FAQ entry into more than one category.
Agreed, I think I put in this same request.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
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Would it be possible for one FAQ article to be assigned to two categories?
I have some items that don't apply to all categories, but apply to more than
one.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
On Wednesday, March 17, 2004 9:58 PM
Wes Plate [EMAIL PROTECTED] wrote:
Would it be possible for one FAQ article to be assigned to two
categories? I have some items that don't apply to all categories, but
apply to more than one.
This is not possible at current, but a good idea!
Regards,
On Monday, March 15, 2004 12:14 PM
Daniel Balan [EMAIL PROTECTED] wrote:
Yes I need to tweak the code but what do I have to change?
I can not use only Public (all) because I need something like:
Public::Bug, Public::Feature request, Public::Info and so on.
If categories are not an option,
On Monday, February 23, 2004 9:40 AM
Brice Levy [EMAIL PROTECTED] wrote:
But why doesn't the search from the agent's interface show the
articles written for agents, then ?
This can now fixed by exchangig Kernel/Modules/FAQ.pm with at least
version 1.4.2.1 for the rel-1_2 branch or version 1.5
Hi,
I'm trying to have FAQ work on our system. Creating, editing, deleting
articles is ok, but the search function does not return any result.
I have only the Welcome article that is present at OTRS install. Doing a
blank search (no fulltext, keywords, category or language selected) gives
Hello,
I have just installed the 1.2b, but I can't find the the way to
* new FAQ/Support/Knowlage database
(with agent, customer and public interface)
Can someone point me to?
Christoph Kaulich
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Hi Christoph,
On Fri, Jan 23, 2004 at 11:35:50AM +0100, Christoph Kaulich wrote:
I have just installed the 1.2b, but I can't find the the way to
* new FAQ/Support/Knowlage database
(with agent, customer and public interface)
Can someone point me to?
Agent:
Add the agent to the faq
Hi Mario,
On Mon, Jul 14, 2003 at 05:01:50PM +0200, TWC|Mario Peschel wrote:
i found a faq-table in the OTRS-mysql database. i would love a feature to
create one ore two small faq lists with OTRS. my agents get a lot of
questions with the same content. so an faq list directly in OTRS would
Hello,
I was looking around in the database earlier, and saw
a table called faq.
1. Is this table meant for an FAQ/knowledgebase for
the Customer's benefit?
2. Is this table functional? If so, how do I enable
it? If it is not yet functional, is it intended to be
in an upcoming release?
If
I notices the link for the FAQ's are missing from beta 8, Are they still
being planned for a future release?
Chris
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Hi Chris,
On Wed, Nov 06, 2002 at 03:00:42PM -0500, Chris Carlson wrote:
I notices the link for the FAQ's are missing from beta 8,
Are they still being planned for a future release?
Ja, we removed the link, because the error screen is confusing! =:)
Chris
Martin
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