Hi Carlos,
Our version is 3.1.10. After receiving your email, I tried again using
sysconfig and it worked. Sorry, dont know why it didnt work first time I tried.
Thanks for your help.
---
Ibsen
Em 01/11/2012, às 10:38, Carlos Andrés Gallego Arboleda
escreveu:
> Hi Ibsen, what version of OT
Hi Ibsen, what version of OTRS are you using. In the version 2.4.* is a bug
but in the 3.0 and 3.1 you can use a sysconfig configuration, for every
option you can use an ACL based on user group permissions.
Carlos.
2012/10/31 Ibsen Vila
> Hi,
>
> Does anyone know how to enable de survey module
f *Daniel Zamorano
> *Sent:* Thursday, February 24, 2011 4:38 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Survey Module - Not Sending Survey
>
>
>
> Hi Parag Bhalerao,
>
> As Nils said this is an error already detected and if you follow th
OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hi Parag Bhalerao,
As Nils said this is an error already detected and if you follow the
link to the bug that he posted, there says that this is triggered
because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need
to
Sent: Thursday, February 24, 2011 4:38 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hi Parag Bhalerao,
As Nils said this is an error already detected and if you follow the
link to the bug that he posted, there says that this is
e questions with type Radio or Checkbox.
>
>
>
> GoodWills
>
>
>
> *Parag Bhalerao*
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On
> Behalf Of *Nils Leideck
> *Sent:* Wednesday, February 16, 2011 9:31 AM
> *To:* User questions and discus
ry 16, 2011 9:31 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Dear Parag,
this is another bug in the BETA version:
http://bugs.otrs.org/show_bug.cgi?id=6850
Cheers, Nils
On 15.02.2011, at 19:21, Parag Bhalerao wrote:
Dear Parag,
this is another bug in the BETA version:
http://bugs.otrs.org/show_bug.cgi?id=6850
Cheers, Nils
On 15.02.2011, at 19:21, Parag Bhalerao wrote:
> I installed new survey module 1.2.92 and I am getting proper link in the
> survey email. However I am not able to add questions in the
-boun...@otrs.org] On Behalf Of Daniel
Zamorano
Sent: Monday, February 07, 2011 6:30 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hi Parag Bhalerao,
This is a bug already fixed please use the new version of survey module 1.2.92
which wi
> *Parag Bhalerao*
>
> * *
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On
> Behalf Of *Parag Bhalerao
> *Sent:* Monday, February 07, 2011 3:49 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Survey Module - N
Monday, February 07, 2011 3:49 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Is there a place to see list of all the sent surveys?
GoodWills
Parag Bhalerao
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hello Parag,
Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html
Regards,
Leonardo
: Re: [otrs] Survey Module - Not Sending Survey
Hello Parag,
Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html
Regards,
Leonardo Certuche
Hello Parag,
Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 7 February 2011 14:
in event i have (TicketStateUpdate|StateSet)
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore wrote:
> Yes, I've got the surveys set as Master.. they just never trigger... the
> system is not getting as far as trying to send them.
>
> Tw
Yes, I've got the surveys set as Master.. they just never trigger... the
system is not getting as far as trying to send them.
Two follow-ups..
Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}
>> look like yours?
What logging happens when a survey is sent? I have no log ent
ahh,
when make the survey dont forget to change the survey to Master.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore wrote:
>
> Related to this, can those of you with working surveys share what the
> correct trigger (SurveySendRequest
$Self->{'Survey::NotificationBody'} = "Estimado Usuario,
Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención
y nuestros servicios.
Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado
de la Universidad.
:///public.pl?Action=PublicSu
Related to this, can those of you with working surveys share what the
correct trigger (SurveySendRequest) is? I can not get the system to send
surveys at all.
This is what I see in sysconfig.
$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = {
'Event' => '(TicketStateUpdate|State
Is there any way to force a survey send? Anyway to increase the
debugging level? Are any files created during the survey process and
where do they go? What does a good survey trigger look like in otrs.log?
Walter R. Moore wrote:
> I have *increased* Survey::SendPeriod: from 0 to 0.0001, but it is
I have *increased* Survey::SendPeriod: from 0 to 0.0001, but it is still
not triggering the survey send-out.
Maurice James wrote:
> Set that number to that is smaller than 0. Use a number like .01 or .001.
> This should make a survey go out with every ticket that you close from now
> on. That numb
Set that number to that is smaller than 0. Use a number like .01 or .001.
This should make a survey go out with every ticket that you close from now
on. That number represents the number of days that should pass before the
system send out a survey. If you enter 1 only 1 ticket survey will be sent
o
Hi Jeremy,
It helped a lot !
At least with these explanations, I have been able to test the survey
feature :)
The big "lack" is having a link or a drop down menu to send the survey
or not when closing a ticket or even at everytime ... maybe in the future :)
Thanks a lot for these explanati
There is no real manual for the survey module. I have, however, found a German
wiki translated through translate.google.com that has some info but no steps.
http://translate.google.com/translate?hl=en&sl=de&u=http://wiki.otrs-forum.de/index.php%3Ftitle%3DSurvey&ei=3VWxSdOZCozMmQeRxJjfBQ&sa=X&oi=
Hi Rene,
Thanks Shawn,
But this send of survey to users is automatic ? or I need to do
something ? Cause I create the survey, activate then, but when I close
the tickets no messages are send to users. Why ? Maybe a bug ??
The survey that you would like to be sent must be set to Master. By
Thanks Shawn,
But this send of survey to users is automatic ? or I need to do
something ? Cause I create the survey, activate then, but when I close
the tickets no messages are send to users. Why ? Maybe a bug ??
Att.
Rene Abdon.
>>> Shawn Beasley <[EMAIL PROTECTED]> 3/3/2008 06:23 >>>
Hi Re
Hi Rene,
Hi all,
I install the survey module 1.0.17 and create a survey with question,
all of this without problems, but how I send this to customers ? like,
after a ticket closing.
There is no documentation, but I can give you a short explanation.
You can only have one Survey set to be s
I don't know of Windows installation of OTRS but I would advise you to
change Log Type to File rather than Syslog on Windows
Best regards,
Laurent MINOST
Cece Yaya Sudarya a écrit :
Hi,
Thank you for your information. I've already re-installed the OTRS (on
Windows) and when I access the si
Hi,
Thank you for your information. I've already re-installed the OTRS (on
Windows) and when I access the site : http://localhost/otrs/index.pl, it
got me error :
Software error:
Can't load log backend module Kernel::System::Log::SysLog! Can't
locate Sys/Syslog.pm in @INC (@INC contains:
C:/OTR
Hi,
This has nothing to do with a reply to survey module informations but ...
Did you go properly through all installation steps as defined in the
documentation on otrs.org website :
http://doc.otrs.org/2.2/en/html/c267.html
Basically, Admin login/password are defined through the installer.p
Dear Laurent,
Yes, I am a newbie looking for ticket number for application. I decided to
download OTRS for Windows (since my company regulation is using Bill Gates
:D), but after it has been installed, I tried to login the application and
it said invalid/wrong user name and password :( I have rein
Dan Gardiner wrote:
> Hello All,
>
> We are running OTRS 2.2.1 over WinXP
>
> I am looking for the Survey Module... I've been all through the cvs website
> but haven't found the scripts... I assume they are perl scripts. Am I
> missing something? Could someone post the link to add-on modules?
> E
Hello developers how do you use the survey module? How do you get it to work
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Friday, December 15, 2006 5:29 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Sur
Of
Maurice James Ny
Sent: Friday, December 15, 2006 4:29 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Survey Module
Does anyone have any experience with the survey module?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Does anyone have any experience with the survey module?
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Monday, December 04, 2006 5:42 PM
To: otrs@otrs.org
Subject: [otrs] Survey Module
Does anyone know how to use the survey module? I have it
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