On Wed, Mar 04, 2009 at 12:52:50PM +1100, TN wrote:
Hi all,
I'm trying to install rt3.8 from the experimental packages in debian
(3.8.2-1)
Everything seems OK, until configuring the databases
I'm doing a dpkg-reconfigure, and whether I choose sqlite or mysql, the
same problems occur:
Je serai absent(e) du 04/03/2009 au 09/03/2009.
I'am out of office between 04/03/2009 and 09/03/2009. Mail is not
forwarded.
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Nota : Les informations contenues dans ce message sont
exclusivement destineacute;es aux personnes nommeacute;es ci-
dessus
Hello all,
is it possible to add a new status for the ticket ? Now I can only choose (new,
open, stalled, resolved, rejected, deleted).
Many Thanks !!!
Best regards,
Tariq
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On Wed, Mar 04, 2009 at 10:37:21AM +0100, Tariq Doukkali wrote:
Hello all,
is it possible to add a new status for the ticket ? Now I can only choose
(new, open, stalled, resolved, rejected, deleted).
Many Thanks !!!
Look at this in RT_Config.pm:
Set(@ActiveStatus, qw(new open
On Tuesday 24 February 2009 12:42:15 Chia-liang Kao wrote:
Hi,
RTx::WorkflowBuilder is a tool that helps you configure multi-stage
approval workflow in rt.
It is now available at http://search.cpan.org/dist/RTx-WorkflowBuilder/.
Hi Chia-liang,
This is straightforward for simple and
We're trying to base our autoreply on the value of a custom field that
applies to a group. So I've created a scrip that applies to a queue:
Condition: User Defined
Action: Autoreply To Requestors
Template: Global template: Contract Expiring
Stage: TransactionCreate
In the Custom condition this
Eliezer E Chávez wrote:
Guys
This errror is appearing after i log into rt
Can't call method as_string on an undefined value at
/opt/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm
line 398, line 50
You are almost certainly missing some configuration
Todd Chapman wrote:
Is DevelMode on? Trying turning it off.
I've checked my RT_SiteConfig.pm and there is this line:
Set($DevelMode, '0');
So I think that DevelMode is off but the problem turn-on sometime randomly.
I also check /usr/share/perl for some rights problems setting
As per subject.
Thanks
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I've moved my instance of RT 3.6.5 from one RHEL5 server to another
RHEL5 server, copying over the Mysql database and my RT_SiteConfig.pm.
Everything looks good with the old tickets and I'm able to create new
tickets, emails are working.
The only problem I've found is that my users are somewhat
Thank you so much Jo , that did the trick ;)
here is the modified regexp :
Set($RTAddressRegexp , '^(?:.*sladko...@yahoo-inc\.com)$');
Best regards, Oleg.
On Wed, 2009-03-04 at 03:12 +, Jo Rhett wrote:
On Mar 2, 2009, at 8:02 AM, Oleg Sladkoff wrote:
RTAddressRegexp doesn't work as
I haven't tried the plugin yet, but based on the docs
(http://search.cpan.org/dist/RTx-WorkflowBuilder/bin/rt-workflow), I'd
guess you need something like:
Set($WorkflowBuilderRules,
{ 'CMR-approval-rule' = ['CMR-approval' = ['IT Manager approval',
'IT Director approval'] ] } );
Hope that
Hi all,
We are a regional service provider and have started using RT for our
internal users. We would like to be able to offer the service to other
entities and I was wondering what ways people have configured RT to meet
that need. Do you just create separate queues, or do you create
separate RT
To all,
So far, I've been able to develop every kind of query/report my users
have asked for. Now someone wants a Query/report that would include the
comments (only. Not any email, etc.) in the results. I have not been
able to find that option in Query builder. Has anyone developed a
Where can one RTFM on how to modify the main page when you click on the
Assets menu in RT 3.6.3? I want to add a portion that shows the assets
for the user.
John J. Boris, Sr.
JEN-A-SyS Administrator
Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!
Stephen,
Well, it could be a couple of things. First, and simplest, is the one
with the earliest creation date may be disabled. You didn't show that
field from the DataBase so I can't say for sure that is it. When a user
changes the value for a CF (defined as select one value) on a
It has recently become clear that a script which calls rtx-shredder never
finishes. It seems that shredder is actually hanging on something but I can't
figure out what. Script follows.
#!/usr/bin/perl
#
# File: delete_spam.pl
# Version: 2.1.2
Paul,
I use the following scrip for the condition and it works for me:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Steve,
I think it depends on how many users you're going to have. If there
will be hundreds and hundreds per group/organization, then maybe
seperate instances. We have hundreds of users, but no more than 70 for
one particular group/organization, so we just create different queues
for
On Wed 4.Mar'09 at 10:54:04 -0800, Jo Rhett wrote:
Ping? This is a fairly significant issue. Even more significant
because the user had no special rights -- just enough to read and
reply to tickets in one queue.
Would you also like to remove access to bulk update?
On Mar 3,
On Mar 3, 2009, at 6:45 PM, Jo Rhett wrote:
We just had a user pull a search of 100+ tickets, go to Editable Text
then realize he was on the wrong screen and for unknown reasons click
Upload to get off the screen. This pushed changes onto all the
tickets, and sent an e-mail to every ticket
I just observed something odd. While closing a ticket (but not at any
other time I have found) if you change the Owner of the ticket you
will see this in the results:
You can only take tickets which are unowned.
...and the owner is not changed. Now this is odd because every
Privileged
Reading the code in Ticket_Overlay around line 2730-2750 it would
appear that this is deliberate. For someone to reassign a ticket to
someone else on their reply, they must be the current owner. For me
to take it back and close it, I need to separately Steal it, then
Resolve it.
Would
On Wed 4.Mar'09 at 11:29:38 -0800, Jo Rhett wrote:
Reading the code in Ticket_Overlay around line 2730-2750 it would
appear that this is deliberate. For someone to reassign a ticket to
someone else on their reply, they must be the current owner. For me
to take it back and close it,
Is anyone successfully using an iCal feed from RT 3.8.x in Outlook 2007?
Because the URL I am given does not end in .ics it does not want to work.
Mozilla Sunbird picks up the iCal feed just fine.
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On Wed, Mar 4, 2009 at 14:43, John Arends jare...@illinois.edu wrote:
Is anyone successfully using an iCal feed from RT 3.8.x in Outlook 2007?
Because the URL I am given does not end in .ics it does not want to work.
Welcome to the wonderful world of Microsoft.
If using Apache, you might be
Well, I found a number of other problems:
I can't get Outlook 2007 to subscribe to the RSS feed either (it isn't
happy with the format).
Safari on a Mac does not handle the RSS feed. It gives me an error that
the feed is in a format it can not understand.
iCal on the Mac is unable to
Ken-
I have customized the export report found in
'share/html/Search/Results.tsv'. I created a new file and added this
section to pull the last correspondence. You could easily change it to fit
comments:
# #
my $Transactions = $Ticket-Transactions;
$Transactions-Limit(
Clkao may have comments.
However as far as I can see it should be:
Set($WorkflowBuilderRules,
{ 'CMR-approval' = [ [ 'IT Manager approval', 'IT Director approval'] ], }
);
One stage with multiple approvers.
On Wed, Mar 4, 2009 at 10:32 AM, Fred Blaise fr...@modernp.com wrote:
Hi all,
I
Disabled was the column I missed thanks. Now I won't get double
matches/count on some report queries by Category!
On Wed, Mar 4, 2009 at 1:29 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Stephen,
Well, it could be a couple of things. First, and simplest, is the
one with the earliest
How would I send a notification using a template from within a scrip
custom action?
The users for one RT instance I'm setting up wants to allow
correspondence on existing tickets via email, but not allow new tickets
to be created by email (there are some important mandatory custom fields
they
On Mar 4, 2009, at 11:33 AM, Jesse Vincent wrote:
On Wed 4.Mar'09 at 11:29:38 -0800, Jo Rhett wrote:
Reading the code in Ticket_Overlay around line 2730-2750 it would
appear that this is deliberate. For someone to reassign a ticket to
someone else on their reply, they must be the current
Jo Rhett,
I agree with Jesse. Although it is a pain in the rump to have to go
thru 2 steps to re-assign a ticket, I am of the mind that when you
lossen the the reins of ownership (and for that matter let too many
users have the ModifyTicket right.) you run the risk of owners
undoing
Matt,
THANKS! I'll take a look and see what I can do.
Kenn
LBNL
On 3/4/2009 12:00 PM, Matt Hoover wrote:
Ken-
I have customized the export report found in
'share/html/Search/Results.tsv'. I created a new file and added this
section to pull the last correspondence. You could
What rights do you need to change the subject on a ticket after it has
been created? I have a group that is unable to change the subject, but
they have the rights that to me make sense for being able to change
subjects:
CommentOnTicket
CreateTicket
ModifyTicket
ReplyToTicket
SeeQueue
Hi -
I have custom scripts that create new RT tickets by inserting a manual INSERT
record into the 'Tickets' table.This has worked for us in the past, however
if we do it this way, we are unable to do the following
- Change its category
- Change its owner
Basically, we
To all Jesse,
I have wondered if it would be RT Query could be enhanced to allow two
things:
1) The ability to search for Queues with the LIKE command.
Reason; I have several groups that have more than 15 queues (1 has 52
Queues) under their management. In order for
Brandon Rogge wrote:
Hi -
I have custom scripts that create new RT tickets by inserting a manual
INSERT record into the 'Tickets' table.
Simple answer: don't do that. Even if you solve your immediate problem,
your scripts can't be future proof and may (will) break with RT upgrades.
Use the
Hi umm change+lists.rt,
Unless this has changed in the 3.8 line, you can't use a template to send
an e-mail in a custom action.
The way I get around it is to use the custom action to set a trigger and
then have another scrip (that uses that trigger as a custom condition) send
the e-mail.
In
I saw the above warning in my Apache 2.2.11 error_log file with RT-3.8.2 and
MySQL-5.0.77. I'm guessing from the text, that one of my Support staff tried
to put the Requestor of the ticket as a CC or AdminCC or something like that?
RT is simply informing me that the person is already a
We are seeing the Autoreply message and immediately a request was acted
upon (although it is hard to tell what was done, in the tcket history
they happen simultaneously.
TIA,
Steve
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What Scrip is causing this to occur?
*Regards,*
*Aaron Guise
027 212 6638
aa...@guise.net.nz
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On Thu, Mar 5, 2009 at 1:12 PM, Steve OBrien steve.obr...@hdesd.org wrote:
We are seeing the Autoreply message and immediately a request was acted
upon (although it is hard to tell what was
What Scrip is causing this to occur?
How can you tell?
Steve
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