Re: [rt-users] External Authentication

The best way that I have found to do this is to run wireshark or similar on the box itself and increase the debug output on the web server. The wireshark output though will give you all the LDAP details and will show you what the server's response is. It will also show you how you are putting toge

[rt-users] RT Attachment problem

Hi, We upgraded our RT system from 3.6.2 to 3.8.1 without any error. We did apply steps in UPGRADING.mysql as per instructions. The problem we are having is that any attachment with old tickets are treated as URL. Upon clicking on them a web page with url to that attachment is displayed with bo

Re: [rt-users] sessions table is lost after a system crash

On 23 Apr 2009, at 6:54 pm, Tom Lahti wrote: > Kenneth Marshall wrote: >> Tim, >> >> I am curious. Are you using InnoDB tables or MyISAM tables? >> I thought that RT needed InnoDB. Does it have a problem with >> system crashes and recovery with InnoDB? >> >> Just wondering. >> Ken > > I was just

Re: [rt-users] how to force all admincc replies to be handled as comments

In addition if you revoke ReplyToTicket and ModifyTicket from AdminCcs then they wouldn't be able to do that even by mistake. On Fri, Apr 24, 2009 at 12:33 AM, greg boyington wrote: > Thanks to all for their replies.  As noted there are several ways to > accomplish this.  Because it is necessary

[rt-users] External Authentication

I’ve configured a DEV instance of RT 3.8.2 to test AD authentication but am getting the following in my rt.log… [Thu Apr 23 19:37:58 2009] [error]: FAILED LOGIN for jeff from 10.x.x.x (/apps/rt-3.8.2-dev/share/html/autohandler:268) I do not admin and therefore do not have access to monito

Re: [rt-users] how to force all admincc replies to be handled as comments

Thanks to all for their replies. As noted there are several ways to accomplish this. Because it is necessary to enforce the do-not-reply-directly-to-requestors behaviour, I have settled on overriding the global Transaction template to force a Reply-To header that points to the comment address. T

Re: [rt-users] Regarding Bookmarks

3.8.1 or newer On Thu, Apr 23, 2009 at 11:55 PM, Tutu wrote: > then which RT version shall i use to make my search for bookmarked tickets > possible? > > On Thu, Apr 23, 2009 at 8:34 PM, Ruslan Zakirov > wrote: >> >> In 3.8.0 you can not do what you want. >> >> On Thu, Apr 23, 2009 at 9:54 PM, T

Re: [rt-users] CanonicalizeEmailAddressMatch/Replace Problems

Are you making the changes to the RT_SiteConfig.pm file in the correct directory, on the right host? I know that I have spent some time trying to figure out why changes had no effect myself... :) If it is not that, it sounds like time for the standalone perl httpd and a debugger -- ugh. Good luck,

Re: [rt-users] Regarding Bookmarks

then which RT version shall i use to make my search for bookmarked tickets possible? On Thu, Apr 23, 2009 at 8:34 PM, Ruslan Zakirov wrote: > In 3.8.0 you can not do what you want. > > On Thu, Apr 23, 2009 at 9:54 PM, Tutu wrote: > > Yes, I am using 3.8.0. This is what I can see on the browser b

Re: [rt-users] Ticket CC's

Ruslan, OK. Thanks. Kenn LBNL On 4/23/2009 11:46 AM, Ruslan Zakirov wrote: you have to write custom code for that On Thu, Apr 23, 2009 at 10:38 PM, Ken Crocker wrote: Ruslan, Another quick (and I hope simple) question. Can I set up RT so that only certain queues (separate email a

Re: [rt-users] Ticket CC's

you have to write custom code for that On Thu, Apr 23, 2009 at 10:38 PM, Ken Crocker wrote: > Ruslan, > >     Another quick (and I hope simple) question. Can I set up RT so that only > certain queues (separate email addresses) do the parsing of cc's? Thanks. > > > Kenn > LBNL > > On 4/22/2009 1:1

Re: [rt-users] CanonicalizeEmailAddressMatch/Replace Problems

Kenneth Marshall wrote: > Do a recursive grep on the files in the Mason cache for the > variable or regex. It may be cached but I am not familiar enough > with the startup process to know without checking. A cached > "no value" would result in the behavior you are seeing. > > Cheers, > Ken > Ken

Re: [rt-users] Ticket CC's

Ruslan, Another quick (and I hope simple) question. Can I set up RT so that only certain queues (separate email addresses) do the parsing of cc's? Thanks. Kenn LBNL On 4/22/2009 1:10 AM, Ruslan Zakirov wrote: On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda wrote: Ruslan Zakirov wr

Re: [rt-users] Regarding Bookmarks

In 3.8.0 you can not do what you want. On Thu, Apr 23, 2009 at 9:54 PM, Tutu wrote: > Yes, I am using 3.8.0. This is what I can see on the browser below. > > »|« RT 3.8.0 Alle Rechte vorbehalten 1996-2008 Best Practical Solutions, > LLC. > > Whats the problem in 3.8.0. Do I need to upgrade the sy

Re: [rt-users] CanonicalizeEmailAddressMatch/Replace Problems

Do a recursive grep on the files in the Mason cache for the variable or regex. It may be cached but I am not familiar enough with the startup process to know without checking. A cached "no value" would result in the behavior you are seeing. Cheers, Ken On Thu, Apr 23, 2009 at 08:19:24AM -1000, Ca

Re: [rt-users] CanonicalizeEmailAddressMatch/Replace Problems

Kenneth Marshall wrote: > It is a bit pedantic, but have you flushed the Mason cache > and restarted RT? > > Ken > Ken, We *did* restart Apache, but as we weren't using CanonicalizeEmailAddressMatch/Replace prior to this, there shouldn't be anything cached there, should there? Best Re

Re: [rt-users] sessions table is lost after a system crash

Kenneth Marshall wrote: > Tim, > > I am curious. Are you using InnoDB tables or MyISAM tables? > I thought that RT needed InnoDB. Does it have a problem with > system crashes and recovery with InnoDB? > > Just wondering. > Ken I was just about to say the same thing when this came in. I think yo

Re: [rt-users] Regarding Bookmarks

Yes, I am using 3.8.0. This is what I can see on the browser below. »|« RT 3.8.0 Alle Rechte vorbehalten 1996-2008 Best Practical Solutions, LLC. Whats the problem in 3.8.0. Do I need to upgrade the system? Is there any workaround? The unmilited search is

Re: [rt-users] sessions table is lost after a system crash

Tim, I am curious. Are you using InnoDB tables or MyISAM tables? I thought that RT needed InnoDB. Does it have a problem with system crashes and recovery with InnoDB? Just wondering. Ken On Thu, Apr 23, 2009 at 06:31:10PM +0100, Tim Cutts wrote: > > On 12 Apr 2009, at 11:51 am, Asif Iqbal wrote:

Re: [rt-users] CanonicalizeEmailAddressMatch/Replace Problems

It is a bit pedantic, but have you flushed the Mason cache and restarted RT? Ken On Thu, Apr 23, 2009 at 07:42:50AM -1000, Camron W. Fox wrote: > Kenneth Marshall wrote: > > Camron, > > > > We do not include the '@' in our regex here, but if you do, > > shouldn't it be escaped as well as the '.'

Re: [rt-users] CanonicalizeEmailAddressMatch/Replace Problems

Kenneth Marshall wrote: > Camron, > > We do not include the '@' in our regex here, but if you do, > shouldn't it be escaped as well as the '.' characters? > > Cheers, > Ken > Ken, We're just following the example from the documentation and RT_Config.pm: # RT provides functionality whi

Re: [rt-users] sessions table is lost after a system crash

On 12 Apr 2009, at 11:51 am, Asif Iqbal wrote: > mysqlcheck says this btw, > > [..all OK..] > rt3.Users OK > rt3.sessions > warning : Table is marked as crashed and last repair failed > warning : 9 clients are using or haven't closed the table properly >

Re: [rt-users] Set CustomField from scrip action SOLVED

On 9 Apr 2009, at 7:04 pm, Nick Kartsioukas wrote: > On Wed, 08 Apr 2009 17:36:08 -0700, "Nick Kartsioukas" > said: >> my $cf = RT::CustomField->new( $RT::SystemUser ); >> $cf->LoadByName( Name => 'createdbyemail' ); >> $self->TicketObj->AddCustomFieldValue( Field => $cf, Value => >> 'yes' );

Re: [rt-users] how to force all admincc replies to be handled as comments

On Thu, Apr 23, 2009 at 13:13, Jo Rhett wrote: > That's why each queue can have a separate comment address.  Have the > AdminCCs respond to that address. In particular, with the mailgate in 3.8.2 it can be as simple as: queuea...@example.com to correspond, and queueaddr+comm...@example.com to comm

Re: [rt-users] Ruby -> REST, part 2

> Content-Disposition: form-data; name="content" > > Ticket: 5702 > Action: comment > Text: Adding attachment(s). > Attachment: attachment.txt Your form is wrong. This is a different issue than what I had, but the results of that exercise are a ruby library which has been open-sourced. You ca

Re: [rt-users] how to force all admincc replies to be handled as comments

That's why each queue can have a separate comment address. Have the AdminCCs respond to that address. On Apr 23, 2009, at 9:38 AM, greg boyington wrote: > I have a single queue in RT for which I would like to have all > correspondence except from requestor and ticket owner to be handled as > co

Re: [rt-users] Error on including RTFM Article in Answer to Ticket

On Apr 23, 2009, at 12:21 PM, who else wrote: > I'd like to bring up this apparently old one, because someone got me > on the > right track, although he isn't on this list. So i'll share, what he > said, > and finally got me out of this mess: > >> Wanted to let you know I found what your prob

[rt-users] how to force all admincc replies to be handled as comments

Hello List, I have a single queue in RT for which I would like to have all correspondence except from requestor and ticket owner to be handled as comments. The goal is to allow the AdminCCs to discuss the ticket via email without those emails going to the requestor. I can see several ways of doi

Re: [rt-users] Error on including RTFM Article in Answer to Ticket

I'd like to bring up this apparently old one, because someone got me on the right track, although he isn't on this list. So i'll share, what he said, and finally got me out of this mess: >Wanted to let you know I found what your problem is in your RTFM >article attachment. I was having the same

Re: [rt-users] Regarding Bookmarks

You either using 3.8.0, forgot unlimit search results or doing something wrong :) On Thu, Apr 23, 2009 at 6:33 PM, Tutu wrote: > No, id = '__Bookmarked__' doesnot work. Though when I go to the RT At a > Glance and select the BookmarkedTickets option then I see all the tickets > which I had bookma

Re: [rt-users] Regarding Bookmarks

No, id = '__Bookmarked__' doesnot work. Though when I go to the RT At a Glance and select the BookmarkedTickets option then I see all the tickets which I had bookmarked. On Thu, Apr 23, 2009 at 2:03 PM, Ruslan Zakirov wrote: > id = '__Bookmarked__' > > On Thu, Apr 23, 2009 at 1:50 PM, Tutu wrote

Re: [rt-users] Printing tickets

Yeah, unfortunately this is the _facilities_ department which means that you need to keep a pretty low expectation on the tech-savvyness of the people over there :-) We changed their stylesheet to an older one which prints better, but I know I personally like the newer look much better tha

Re: [rt-users] Migration

Hi, I've finally finished the migration. We have to test everything but I'm reasonably happy about it. I will send an update with my code changes asap. Cheers, Javier -Original Message- From: Keith A McDermott [mailto:kmcde...@purdue.edu] Sent: 23 April 2009 13:56 To: Ken Crocker Cc:

Re: [rt-users] CanonicalizeEmailAddressMatch/Replace Problems

Camron, We do not include the '@' in our regex here, but if you do, shouldn't it be escaped as well as the '.' characters? Cheers, Ken On Wed, Apr 22, 2009 at 11:14:33AM -1000, Camron W. Fox wrote: > Alle, > > Running RT 3.6.6, RHEL 5.3, Apache 2.2.3 and Perl v5.8.8. When we try > to use

Re: [rt-users] Migration

Kenn, I have not, however I am definitely not too good at programming - let alone perl (my brain is hard-coded to procedural not object-oriented programming). Sounds interesting though as a possible side-project as we're not going to be live with RT for some time. Keith Ken Crocker wrote: > K

Re: [rt-users] Regarding Bookmarks

id = '__Bookmarked__' On Thu, Apr 23, 2009 at 1:50 PM, Tutu wrote: > > > Is there any query that I can make to show all the tickets which I have > bookmarked? > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community hel

[rt-users] Regarding Bookmarks

Is there any query that I can make to show all the tickets which I have bookmarked? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover

Re: [rt-users] Time Estimate and Time Left.

My further queries in Red. On Thu, Apr 23, 2009 at 11:36 AM, Berny Stapleton wrote: > Unfortunately, while mathematically correct it might not be. > > You might have estimated 5 hours - you mean Time Estimated = 5 Hours , > put 4 hours into it ( what is 'it' here ? ) and come across > some pr

Re: [rt-users] Time Estimate and Time Left.

Unfortunately, while mathematically correct it might not be. You might have estimated 5 hours, put 4 hours into it and come across some problems and it's now going to take you another 8. So, it depends on how you use the estimate field. 2009/4/23 Tutu : > There are 3 fields in RT. > Time Worked

[rt-users] Time Estimate and Time Left.

There are 3 fields in RT. Time Worked upon Time Estimate Time Left. Is Time Left not calculated from Time Estimated and Time Worked Upon for example if time worked upon is 10 Hours and Time estimated is 30 hours, the Time left should be calculated by RT as 20 hours. Is it not possible? Regards.

Re: [rt-users] rt3 performance problem when updating a ticket

Hi Ruslan thanks for your feedback :) after making a few tests it appears that the gap appears whenever someone is in CC on the ticket (This message will be sent to...) On mysql side I do not see any slow query (time >1) and I see no process (show process list). after following sendmailtips my

Re: [rt-users] Fwd: Failed use LDAP service

Thu 23 Apr 2009 03:10:30 GMT Lachlan Webb wrote: > On 23/4/09 11:57 AM, nast linux wrote: >> I see in error.log is like below: >> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: >> LDAP_INVALID_CREDENTIALS 49 >> >> What is the problem and what Should I do? >> > The error " > > C