Hi,
it is not certain what is actually causing the problem, because it is not
the size of attachements, it is not the type of attachements, it is not the
rights. Attachements are stored OK in the system, if I try to open them in
RT it is OK, when I try to forward the message to the same email
Zodal wrote:
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some
attachements and give somebody to Cc, the attachements are broken when they
are received.
Attachments are being broken in DB or in sent e-mail?
--
Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Hi Zodal,
what exactly means broken for you? Wriong Name? Wrong Content, no Content?
Torsten
2009/8/3 Zodal zo...@centrum.cz
Hi,
it is not certain what is actually causing the problem, because it is not
the size of attachements, it is not the type of attachements, it is not the
rights.
I wanted to kas of this is just my setup or is it normal... When a requestor
senda a reply to a correspond, his reply is entered in the ticket (ok) and
the admincc and owner get a copy of it (as per scrips) but the weird thing
is that the requestor also gets a copy of his own reply. Is this
* Anton Krall:
I wanted to kas of this is just my setup or is it normal... When a
requestor senda a reply to a correspond, his reply is entered in the
ticket (ok) and the admincc and owner get a copy of it (as per
scrips) but the weird thing is that the requestor also gets a copy
of his own
But doesnt the requester need to have modifyticket rights in order to append
responds to a ticket via mail?
That was one of my problems regarding rights... I wasnt sure which rights
the requester has to have in order to reopen a ticket... I know he has to
have createticket rights to create one
* Anton Krall:
But doesnt the requester need to have modifyticket rights in order to append
responds to a ticket via mail?
No, there are separate rights for that.
--
Florian Weimerfwei...@bfk.de
BFK edv-consulting GmbH http://www.bfk.de/
Kriegsstraße 100
Which one should I use in order to let a requester append comments via email
to his ticket?
From: Florian Weimer fwei...@bfk.de
Date: Mon, 03 Aug 2009 10:41:26 +
To: Anton Krall akr...@intruder.com.mx
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting his own
* Anton Krall:
Which one should I use in order to let a requester append comments via email
to his ticket?
CommentOnTicket (and presumably ReplyToTicket, too).
--
Florian Weimerfwei...@bfk.de
BFK edv-consulting GmbH http://www.bfk.de/
Kriegsstraße 100 tel:
On 8/3/09 5:29 AM, Anton Krall akr...@intruder.com.mx wrote:
I have a scrip that says send a copy of corresponds to the admincc, owner
and requester, without it, the requester never gets anything.
Well, that explains why he is getting the copy. You told RT to send it to
him. If you do not
On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote:
I just downloaded and installed RT and I got it working but I dont know how
to start configuring it.. Besides what the web interface has about users and
queues... It seems it needs to know more about email and for example, my
domain.. The
And that would go in group Everyone right?
From: Florian Weimer fwei...@bfk.de
Date: Mon, 03 Aug 2009 11:45:25 +
To: Anton Krall akr...@intruder.com.mx
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting his own mails
* Anton Krall:
Which one should I
On 8/3/09 8:30 AM, Anton Krall akr...@intruder.com.mx wrote:
And that would go in group Everyone right?
That can go to Everyone, but I would be more likely to use Requestor.
CommentOnTicket (and presumably ReplyToTicket, too).
--
Florian Weimerfwei...@bfk.de
BFK
* Drew Barnes:
On 8/3/09 8:30 AM, Anton Krall akr...@intruder.com.mx wrote:
And that would go in group Everyone right?
That can go to Everyone, but I would be more likely to use Requestor.
But this will lead to errors when the requestor changes email
addresses in the middle of a ticket.
Hi,
the content is broken and cannot be opened (for example PDF says that file
is damaged), sometimes the size of the file is the same, sometimes it is
smaller. This only happens if i give the Cc when creating ticket. The
content is OK in database and can be accessed via RT.
Thanks,
Z.
Hi
What I meant was that I have a scrip that send notifications for admincc,
another for requesters... But if I desibale the ones for requesters, they
dont get any respond at all.. Even the ones admincc or owners are supposed
to send to them Disabled that scrip cripples all communication with
Nice pointers.. Thx Jeremy.. I figured out a lot of these myself the hard
way... But seems Im still missing a few things that I found on your url...
Thx!
From: Jeremy Winder jwin...@logicalsi.com
Organization: Logical Solutions, Inc.
Date: Mon, 03 Aug 2009 08:31:19 -0400
To: Anton Krall
On 8/3/09 9:33 AM, Anton Krall akr...@intruder.com.mx wrote:
What I meant was that I have a scrip that send notifications for admincc,
another for requesters... But if I desibale the ones for requesters, they
dont get any respond at all.. Even the ones admincc or owners are supposed
to
Thats the spot!
I had it at 1...
Thx a lot!!! Damn I love RT Its so configurable...
From: Drew Barnes barne...@ucrwcu.rwc.uc.edu
Date: Mon, 03 Aug 2009 09:51:11 -0400
To: Anton Krall akr...@intruder.com.mx, rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Requestor getting
Je serai absent(e) du 03/08/2009 au 18/08/2009.
*
Nota : Les informations contenues dans ce message sont
exclusivement destineacute;es aux personnes
nommeacute;es ci-dessus et peuvent contenir des
donneacute;es confidentielles ou
To remove the commands I added a few lines
to /opt/rt3/local/lib/RT/Transaction_Overlay.pm
# Remove quoted signature.
$content =~ s/\n-- \n(.*?)$//s;
+# Remove CommandByMail commands
+my @content = split (\n,$content);
+my @new_content = ();
+
A note for anyone who does this, be sure to include auto-increment e.g;
ALTER TABLE Tickets CHANGE id id INT UNSIGNED auto_increment;
On MySQL at least, it helpfully drops that extra bit--
but not the key!--when you ALTER, so:
ALTER TABLE Tickets CHANGE id id INT UNSIGNED;
Could lead you to a
Hello Zodal,
Have you upgraded from earlier version? May be you forgot to read
UPGRADING.mysql.
On Sun, Aug 2, 2009 at 10:56 PM, Zodalzo...@centrum.cz wrote:
Hello,
I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some
attachements and give somebody to Cc, the
Guys.. Im trying to use rt form the command line to create tickets. So far I
added the rtrc file and I can log into RT without problems... I can run
commands, everything looks great... But now.. Im trying to run this:
rt create -t ticket set subject='New ticket' priority=9 queue='Soporte
Tecnico'
Hi guys,
I have some users who don't like blanks, and I was wondering if there
was an easy way to alter the display of null values for particular fields?
--
Cambridge Energy Alliance: Save money. Save the planet.
___
Your logs point squarely at RT::Authen::ExternalAuth,
not RT. I bet you've not looked at this config option:
# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers, 0);
Hello,
this is good point but I was upgraded from 3.8.2, do I have to still run
scripts for schema update? Is there a possibility to check the schema if it
is correct?
Thank you,
Z.
Ruslan Zakirov wrote:
Hello Zodal,
Have you upgraded from earlier version? May be you forgot to read
On Jul 31, 2009, at 3:57 PM, Kevin Falcone wrote:
On Fri, Jul 31, 2009 at 03:18:10PM -0400, Johnathan Bell wrote:
RT creates a User account behind your back when you do that.
They're an unprivileged user without a password, but RT needs the User
account to track things internally.
That
Hi List,
The subject says it all.
I have groups of users who are not to be changing the status of a ticket to
an inactive status, the question is how to do this?
Lets say I have A group called SA and a group called SD.
I want SD to be able to set tickets to an inactive state,
I want SA to be
Does anyone know of an add-on to help manage replies within RT? I'm looking
for something to hide the original email when someone replies to a ticket?
That way, when we view tickets it's not 50 pages long and only 20 pages of
real replies, the other 30 just original/reply data.
If that's not
There's been recent discussion of attempt to cope with this on the list.
A careful search should come up with something. However, this can also
be solved in part through changing how you interact with RT: use the
non-quoting correspondence links at the top of the ticket display.
--
Cambridge
Nobody?
From: Anton Krall akr...@intruder.com.mx
Date: Mon, 03 Aug 2009 10:02:40 -0500
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject: [rt-users] Rt from command line
Guys.. Im trying to use rt form the command line to create tickets. So far I
added the
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