, Chris Nelson cnel...@delivra.com wrote:
Sweet. I was able to figure out that page no problem and after a quick
restart of Apache2, staged now shows in the quick search.
Interestingly, I had already added the line:
Set(@ActiveStatus, qw(new open stalled staged));
to RT_SiteConfig.pm
Greetings Everyone!
My second question of the day (and hopefully my final).
*Basics:*
I'm running RT 3.8.1 on Linux Ubuntu 8.04 Hardy, Apache 2.2.8, Perl 5.8.8,
and MySQL 5.0.51a-3ubuntu5.1. We want to be able to track the total time
spent on a ticket *and* the time spent that we should bill to
Greetings everyone!
I have two questions for this post.
*Basics:*
I'm running RT 3.8.1 on Linux Ubuntu 8.04 Hardy, Apache 2.2.8, Perl 5.8.8,
and MySQL 5.0.51a-3ubuntu5.1. We have added a custom status of Staged to
indicate when a ticket is open, but pending some action by other departments
(ie,
Sorry - I'm a total n00b here. Can you explain what that's doing exactly? I
can't quite follow what's happening. Looks like, you make a new dir, copy
some specific library file (language po file?) and then emacs the lib file
(don't know what that does).
Then, would you go edit the copied file and
Sweet. I was able to figure out that page no problem and after a quick
restart of Apache2, staged now shows in the quick search.
Interestingly, I had already added the line:
Set(@ActiveStatus, qw(new open stalled staged));
to RT_SiteConfig.pm and it still isn't showing up in those queries...
Any
Hrm. I added:
#: NOT FOUND IN SOURCE
msgid Time Estimated
msgstr Billable Time
to the bottom of /opt/rt3/local/lib/RT/I18N/en.po and restarted apache2. No
luck. Was I supposed to update the other file? Did I do something wrong?
Thanks so much for your help...
-Chris
On Fri, Feb 13, 2009 at 1:19
It REALLY didn't like that. I wasn't able to start apache with that file. I
had to delete the file to get it to start again. (BTW, HUP isn't a known
thing on my ubuntu box...)
-Chris
On Fri, Feb 13, 2009 at 1:48 PM, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
to the bottom of
Greetings all,
Is there a way to add a custom status to RT? Specifically, I'd like
something that is between open and resolved for my developers that isn't
stalled that indicates it's completed but not in production...a status
like pending. While I'm figuring out the specific word to use - can
:
I think this is what you are looking for...
http://wiki.bestpractical.com/view/NotifyOwner
Matt
On Mon, Nov 3, 2008 at 11:13 AM, Chris Nelson [EMAIL PROTECTED] wrote:
Right. I know about the permission.
My concern is on notifying the current owner that the ticket has been
stolen
Is there a way to notify the owner of a ticket when it's stolen?
We are a small shop and only a few of us have access to RT. When one of us
needs a ticket from another's queue - the fastest way to do it is to just
click steal - is there a better way to do this process? (BTW, for everyone
that's
on the proper Q. You can
assign those permissions to users/groups or to a role. This is done under
the configuration/Queues section.
Matt
On Mon, Nov 3, 2008 at 6:27 AM, Chris Nelson [EMAIL PROTECTED] wrote:
Is there a way to notify the owner of a ticket when it's stolen?
We are a small shop
Is there a way to allow the end users of my system (the requestors) to view
their tickets in the UI? The only way I can see this is:
1. Manually search for each requestor's email address in the Create User
screen.
2. Give each the right to be granted permissions and access RT.
3. Give
You can absolutely use postfix and MySQL. What specific problems are you
having?
-Chris
On Sat, Sep 20, 2008 at 2:35 AM, abhishek jain
[EMAIL PROTECTED]wrote:
Hello friends,I am using postfix with mysql (Virtual users). Can i still
use RT , i cannot figure how?
Pl. help me,
--
Thanks and
I pre-apologize if this is a total newbie question - but when I create a
comment or a ticket with Rich Text in the body (say I make a name blue), the
formatting does not appear when I view the ticket.
For example, I create a ticket and type CRITICAL ISSUE in all red letters
at the top of a
');
To /opt/rt3/bin/RT_SiteConfig.pm when I installed (hoping the problem would
go away).
Anyway, thanks,
-Chris
On Tue, Sep 16, 2008 at 5:47 PM, Ruslan Zakirov [EMAIL PROTECTED]wrote:
On Tue, Sep 16, 2008 at 9:31 PM, Chris Nelson [EMAIL PROTECTED] wrote:
For those following the continuing saga
Now that I think about it - I did clear my cache and related cookies late
yesterday, I'll bet it was just a cached page or something.
On Wed, Sep 17, 2008 at 8:33 AM, Chris Nelson [EMAIL PROTECTED] wrote:
Very weird - today it works. Yesterday, the link was taking me to a blank
page
For those following the continuing saga of the complete reinstall, it's been
a LONG time coming, but I'm FINALLY up and running. To give back to the
community a bit (if such a thing is really possible for such a newbie), I've
created an exhaustive document covering the COMPLETE, end to end
I am right with you. It's like there is a missing step somewhere. Have you
found anything?
On Thu, Sep 11, 2008 at 12:04 PM, calvin chiang [EMAIL PROTECTED]wrote:
Hi All,
ubuntu server 7.10
apache 2.2.4
RT 3.8.1
perl v5.8.8
this is my first posting, so let me know if i've done anything
How do I install that?
On Fri, Sep 12, 2008 at 9:29 AM, Curtis Bruneau [EMAIL PROTECTED] wrote:
Looks like mod_perl2 isn't installed.
Curtis
Chris Nelson wrote:
I have been running a fresh install of RT 3.8.1 on Ubuntu 8.04. I've made
it successfully to the configuring of Apache2. I
I have given up salvaging my upgrade. I will keep the database only (which -
fortunately, still has my 1000+ tickets in it).
I'm a linux newbie. The RT community's help has been priceless.
Unfortunately, I'm still at a loss a bit. I've gone step by step through the
readme doc. I installed a
I have been running a fresh install of RT 3.8.1 on Ubuntu 8.04. I've made it
successfully to the configuring of Apache2. I added this to
/etc/apache2/sites-enabled/000-default
#==Begin Added by CN for RT Installation
Alias /rt /opt/rt3/share/html
AddDefaultCharset UTF-8
I may be way off here (I'm a total newbie). But Todd Green wrote this a
couple days ago - might this help?
Just hit and fixed this issue yesterday. My solution was to was to add
the following to
etc/RT_SiteConfig.pm
Set($WebSessionClass , 'Apache::Session::File');
When I asked him what it
I upgraded my version of Ubuntu server to 8.0.4 because I was having some
trouble after upgrading to RT 3.8.1. I assumed that the problems had
something to do with my apache configuration or the fact that I was running
out of date software.
So, I attempted an upgrade of Ubuntu. I'm a Linux
to date.
Thanks so much for your help.
-Chris
On Wed, Sep 10, 2008 at 9:16 AM, Joop [EMAIL PROTECTED] wrote:
Chris Nelson wrote:
I upgraded my version of Ubuntu server to 8.0.4 because I was having some
trouble after upgrading to RT 3.8.1. http://3.8.1. I assumed that the
problems had
Awesome. It's worth pointing out I'm doing make upgrade (so I'm going to do
make -k upgrade).
Thanks!
On Wed, Sep 10, 2008 at 10:12 AM, Joop [EMAIL PROTECTED] wrote:
Chris Nelson wrote:
Joop,
This is what it says when I run that command:
[EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File
Oh. Wait. So, do I do the make -k upgrade from within /tmp/rt-3.8.1/ or do I
need to make the directory for /opt/rt3.8/ first?
On Wed, Sep 10, 2008 at 10:15 AM, Chris Nelson [EMAIL PROTECTED] wrote:
Awesome. It's worth pointing out I'm doing make upgrade (so I'm going to do
make -k upgrade
I'm a Linux newbie. I'm running Ubuntu 8.04 (I just upgraded from 7.0.4). I
am running RT 3.8.1 (I just upgraded from 3.6). I happen to be running
TikiWiki on this server and it's working just fine (so, at least I know that
Apache is working - and the server is serving Web pages in general).
My
I apologize for the newbie question (I have another thread going that has
stalled out with this question - but it's really part of a larger question,
so I figured I would pose this question directly - I apologize if everyone
has already read this or if that is a list faux paux).
I need some help
.
-Chris
On Tue, Sep 9, 2008 at 3:47 PM, Chaim Rieger [EMAIL PROTECTED] wrote:
Chris Nelson wrote:
I apologize for the newbie question (I have another thread going that has
stalled out with this question - but it's really part of a larger question,
so I figured I would pose this question
Todd,
What does that line actually do (I'm a Linux/Apache newbie)?
Thanks,
-Chris
On Tue, Sep 9, 2008 at 1:19 PM, Sean [EMAIL PROTECTED] wrote:
That worked! Thanks a million!
On Tue, 09 Sep 2008 11:40:45 -0500, Todd A. Green [EMAIL PROTECTED]
wrote:
Just hit and fixed this issue
appreciated.
Thanks!
-Chris
On Fri, Sep 5, 2008 at 11:07 AM, Chris Nelson [EMAIL PROTECTED] wrote:
Greetings.
I am running RT 3.8.1 on an Ubuntu server (specs below). I just upgraded
from 3.6. Unfortunately, I am a Linux novice - so, my apologies in advance.
Here is the situation:
I have 4
from T-Mobile
-Original Message-
From: Chris Nelson [EMAIL PROTECTED]
Date: Mon, 8 Sep 2008 10:01:59
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Blank Web page when clicking on some queues in RT
3.8.1
___
http
PROTECTED] wrote:
Chris Nelson wrote:
Thanks for the response. I can't find the file called rt.log. I've done a
locate for it and it doesn't show up - might it be called something else? (I
would not have changed it's default value on purpose).
rt.log is only created is you tell rt to log
We had this issue before. Are you using PostGres as your database? We
found that once we vacuumed the database, it resolved the issue.
Daniel Jennings wrote:
The issue isn't really the output, its the 30 to 40 seconds it takes to load
the ticket. I guess though it maybe nice not to see it
',
Email = '[EMAIL PROTECTED]'
);
Keep up with me and what I'm up to: http://theillien.blogspot.com
Chris Nelson wrote:
Hello list,
I have a rather strange request, I want to delete a requestor when a
ticket is created. Reason being, as the ticket is assigned to different
queues, replies
for your help.
--
Chris Nelson
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media
by filtering them out in our SendMail_Local
file. Basically we only send emails that are verified against LDAP. Of
course, a lot depends on how you determine who is external.
Craig
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Nelson
Sent: Monday
a major tech refresh?
Mathew
--
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814
208.415.0588 (Office)
509.294.1835 (Cell)
208.664.2720 (Fax)
[EMAIL PROTECTED] (email)
http://www.nighthawkrad.net (Web)
CONFIDENTIALITY NOTICE
Radiology Services
ENDOFCONTENT
Thanks, I appreciate any help.
--
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814
208.415.0588 (Office)
509.294.1835 (Cell)
208.664.2720 (Fax)
[EMAIL PROTECTED] (email)
http://www.nighthawkrad.net
When is the next release slated for? We're anxious to see what changes
to the approvals feature have been made.
--
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814
208.415.0588 (Office)
509.294.1835 (Cell)
208.664.2720 (Fax
and it is up to the requestor to
go get the ticket and take ownership.
Any guidance would be greatly appreciated.
--
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814
208.415.0588 (Office)
509.294.1835 (Cell)
208.664.2720 (Fax)
[EMAIL
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