Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

ater, > Darin > > > On Tue, Nov 29, 2016 at 2:51 PM, john boris <jbori...@gmail.com> wrote: > > Good Day, > > My department is looking to replace our current Ticket/asset management > > system. I have been using RT on a small basis to handle my own Support > &

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Thanks. That does help me. On Tue, Nov 29, 2016 at 3:36 PM, Joop <jvdw...@xs4all.nl> wrote: > On 29-11-2016 20:51, john boris wrote: > > Good Day, > > My department is looking to replace our current Ticket/asset > > management system. I have been using RT on a small

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

IR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- John J. Boris, Sr. - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

; > Christopher Manly > > Coordinator, Library Systems > > Cornell University Library Information Technologies > > c...@cornell.edu > > 607-255-3344 > > > > > > *From: *rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of > john boris <jbo

[rt-users] Looking for users of RT 4.4 that use the Asset feature

. I will post what happens when completed (albeit that might not be for a month or so). TIA -- John J. Boris, Sr. - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Different signature per queue

> Here I use the callback > rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the > following content: That's great help and works like a charm, many thanks Emmanuel. - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los

[rt-users] Different signature per queue

Trying to make different signature per queue. Don't want to use templates but $SignatureAboveQuote. I understand this can be done by changing html/Elements/MessageBox. Didn't find some callback for this. Want to do something like: if ($Ticket->QueueObj->Name contains "first") $signature =

Re: [rt-users] Missing dependencies?

I recommend reviewing the installation guides on the wiki... https://rt-wiki.bestpractical.com/wiki/InstallationGuides -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Wed, Aug 24, 2016 a

Re: [rt-users] Charts not being displayed in Dashboard

Thank you Shawn this resolved the issue in both my 4.2.10 and 4.4 install. On Tue, Jul 19, 2016 at 8:50 AM, Shawn M Moore <sh...@bestpractical.com> wrote: > > > On Jul 18, 2016, at 02:06, John Habermann <john.haber...@gmail.com> > wrote: > > > > Hi > >

[rt-users] Charts not being displayed in Dashboard

Hi I can't seem to get charts to display in my dashboards even though they display fine individually. I have had this issue in 4.2.10 and thought that it might be due to some upgrade issue but today I did a test install of the 4.4 release which was build with both Graphwiz and GD enabled and

Re: [rt-users] Recover original scripts in RT

Hello Yugi, What version of RT are you running? A screenshot of the scrip in RT 4.4 is attached. Do you also need the Template? It may easiest for you configure a new installation on a test machine and check the scrips. Best, John ​ -- John Bako Manager, Scientific Computing Department

Re: [rt-users] Issues with RTExternalAuth

,DC=EDU -h ad.nyu.edu -b OU=ACCTS,DC=AD,DC=NYU,DC=EDU '(&(distinguishedName=OU=BIOG,OU=FAS,OU=WSQ,OU=USERS,OU=ACCTS,DC=ad,DC=nyu,DC=edu))' For Red Hat 'yum install openldap-clients' will install ldapsearch. I don't know what the equivalent is for OpenBSD. -- John Bako Manager, Scientific Co

Re: [rt-users] reinstall Request Tracker

In addition to reinstalling the code, you'll need to wipe and reinitialize the database. See step 6a in https://docs.bestpractical.com/rt/4.4.1/README.html. -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-

Re: [rt-users] Fwd: RT CLI login

Also not that this is a very unsafe thing to do as it turns off cert checking for ANY and ALL perl scripts using LWP::UserAgent.A good test but I don't recommending operating with this config. On Sat, May 28, 2016 at 12:33 PM, John Andersen <j...@yvig.com> wrote: > If it is LWP::Use

Re: [rt-users] Fwd: RT CLI login

If it is LWP::UserAgent (I wish I could recall) you might try adding this to your environment (e.g., add it to .bash_profile or .bash_rc) export PERL_LWP_SSL_VERIFY_HOSTNAME=0 On Sat, May 28, 2016 at 12:24 PM, John Andersen <j...@yvig.com> wrote: > I ran into this issue and it

Re: [rt-users] RTIR 3.2 and RT 4.4 compatibility

The impending updates of RT 4.4.1 and RTIR 3.4.0 will be compatible. RT 4.4.1 is already at Release Candidate stage and I believe an RC for RTIR 3.4 will drop ay day as well. On Fri, May 20, 2016 at 6:58 AM, Peter Viskup wrote: > Based on the information from Best

Re: [rt-users] Fwd: RT CLI login

I ran into this issue and it had to do with an underlying Perl module requiring certificates to be verified (i.e., not self-signed) when using SSL. Perhaps it was LWP::UserAgent but I cannot remember for sure. I chose to fix it by purchasing and installing an inexpensive but valid cert. That

[rt-users] Scrip "On transaction and SetStarted Open Ticket" not working

he problem still exists. Thanks, John -- Dr. John Ouellette Operations Manager | Gestionnaire des opérations Canadian Astronomy Data Centre | Centre canadien de données astronomiques National Research Council Canada | Conseil national de recherches Canada 5071 West Saanich Road | 5071, chemin We

Re: [rt-users] Installing RT on Centos7

Send the output of the following commands run as root: # yum repolist # rpm -qa | grep -i perl -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Thu, Apr 7, 2016 at 10:01 AM, Yanni <y.g

Re: [rt-users] rt-ldapimport user updates failing

Apologies to the list... The problem actually was the mail attribute for a few users in our active directory. Thanks anyway, John -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Thu, Ma

[rt-users] rt-ldapimport user updates failing

"Nobody" in RT if I wanted to assigned privileges. Thanks, John -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) - RT 4.4 and RTIR Training Sessions https://bestpractica

[rt-users] Assets not linking to privileged users after upgrade to 4.4.0

I don't know if I missed a step on the upgrade or what (I did to run etc/upgrade/upgrade-assets). My assets are working correctly except for this: Any asset linked to a privileged user will not show up as an Assigned Asset on their user page. As long as they are a non-privileged user, it seems

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

'Organization' => 'company', 'RealName' => 'cn', 'WorkPhone' => 'telephoneNumber', 'MobilePhone' => 'mobile', }

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

10, 2016 at 9:27 PM, John Andersen <j...@yvig.com> wrote: > Sorry, forgot to include the relevant part of the config. Here is is > again: > > Set( $WebExternalAuth, 1 ); > > Set( $ExternalAuthPriority,['LDAP_DIR3']); > > Set( $ExternalInfoPr

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

t; 'mail', 'Organization' => 'company', 'RealName' => 'cn', 'WorkPhone' => 'telephoneNumber', 'MobilePhone' => 'mobile',

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

BINGO! That nailed it. Thanks again Shawn and Julian. I will try to read responses more carefully in the future! :) On Wed, Feb 10, 2016 at 9:59 PM, John Andersen <j...@yvig.com> wrote: > Oh man! Thanks for that catch! I see now that Shawn told me exactly that > and I saw wha

Re: [rt-users] Cookie-based auth works, but takes me to login page

database and look at them. I know I'm not getting you much further down the path but hopefully just a bit helpful. -John On Wed, Feb 10, 2016 at 2:36 PM, dwdixon <dwdi...@umich.edu> wrote: > > > > *CAVEAT* I've never used this module. > > > There is a link at

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Oh man! Thanks for that catch! I see now that Shawn told me exactly that and I saw what I expected to see instead. On Wed, Feb 10, 2016 at 9:55 PM, Julian De Marchi <jdemar...@pivit.com.au> wrote: > Set( $WebExternalAuth, 1 ); to Set( $ExternalAuth, 1 ); > > On 11 Feb 2016, a

[rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

e' => 'telephoneNumber', 'MobilePhone' => 'mobile' } ); I'd be grateful for any ideas or pointers! Thank you, John - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany — March 14 & 15, 2016

Re: [rt-users] AD integration for external auth

you interrogate your LDAP with Net::LDAP? URL:https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod ISTR having to pass some options when I last ran with RT's LDAP/AD integration. Happy hacking, John groenv...@acm.org

Re: [rt-users] Cron jobs generate output since 4.2.10

In message 1426078619214-59741.p...@n7.nabble.com, fleon writes: Hello, since upgrading RT to 4.2.10 i am getting mails regarding cron jobs: URL:http://lists.bestpractical.com/pipermail/rt-users/2015-February/085473.html John groenv...@acm.org

Re: [rt-users] Capturing 'Started' Value

Our company does not want to upgrade, so I need to figure it out in this version. Any thoughts? John John White Application Support Lead +1.301.214.7600 main +1.301.214.6362 direct +1.301.214.7601 fax +1.703.615.4986 cellular -Original Message- From: Alex Vandiver [mailto:ale

[rt-users] Unable to receive remote email into RTIR queue but local email to queue works

RHEL 6.5 mail: postfix – running on RT server box RT: 4.0.20 RTIR: latest Everyone group is allowed to create tickets in the queue. Kinda stumped here - an advice would be much appreciated. From maillog Doesn't work # Jul 1 18:13:50 myRTserver postfix/smtpd[13562]: connect from

[rt-users] Question on setting up self Service

to a form that would allow them to add a ticket into RT. If others do this I wold appreciate some pointers to links or what I need to add to rt. I am running RT 4.2.2 -- John J. Boris, Sr. Online Services www.onlinesvc.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training

[rt-users] Looking for script to autoclose ticket

that ticket automatically resolved and no resolved reply email sent. On my 3.6 RT instance I had a script like that (That system is down and I can't locate the script). Can anyone point me such a script. I guess I haven't used the correct search terms to find it. TIA -- John J. Boris, Sr. Online

Re: [rt-users] Looking for script to autoclose ticket

://requesttracker.8502.n7.nabble.com/Looking-for-script-to-autoclose-ticket-tp56925p56926.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training -- John J. Boris, Sr. Online

[rt-users] RT email failing

. It will handle the incoming mail correctly and create the ticket but when it sends it out there is this problem. ANy pointers on where to look for the misconfiguration. -- John J. Boris, Sr. Online Services www.onlinesvc.com -- RT Training London, March 19-20 and Dallas May 20-21 http

Re: [rt-users] RT email failing

It leaves but is not accepted on my relay or fails on my relay. I have been searching for typos and haven't found any. On Tue, Feb 25, 2014 at 11:29 AM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Feb 25, 2014 at 10:23:08AM -0500, john boris wrote: My rt instance relays its

Re: [rt-users] Trying to get RT4.2.2 to use mysql and not sqllite3

rt-mailgate operating. On Mon, Feb 10, 2014 at 1:37 PM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Feb 07, 2014 at 12:30:45PM -0500, john boris wrote: Kevin, Thanks for the reply. I reran the script and selected mysql (which I did originally) it had an error at the end

[rt-users] Trying to get RT4.2.2 to use mysql and not sqllite3

to telling it to use sqlite3. I have looked through the config files and I thought I had mysql selected. Where do I change the config to tell RT to use mysql? TIA -- John J. Boris, Sr. Online Services www.onlinesvc.com

Re: [rt-users] Trying to get RT4.2.2 to use mysql and not sqllite3

. On Fri, Feb 7, 2014 at 11:49 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Feb 07, 2014 at 11:40:19AM -0500, john boris wrote: I installed RT4.2.2 using apt-get from the repositories on Ubuntu 12.10 LTS. When I try to I'm not aware of RT 4.2 packages on Ubuntu or Debian

[rt-users] Trouble installing RT4.2.2 on Ubuntu 12.10

errors that it can't compile them. So I tried to install them directly using CPAN but get the same errors. Any pointers on this? TIA -- John J. Boris, Sr. Online Services www.onlinesvc.com

Re: [rt-users] Trouble installing RT4.2.2 on Ubuntu 12.10

Problem resolved. I found this on Stackexchange: http://stackoverflow.com/questions/12750662/install-perl-module-netssleay-through-cpan But this resolved the dependancy sudo apt-get install libcrypt-ssleay-perl On Thu, Feb 6, 2014 at 10:49 AM, john boris jbori...@gmail.com wrote: I am

[rt-users] Looking for info on apache2 configuration rt-4.2.2

the directives go. This server will only host an RT instance and nothing else.The web server is working but only for the It Works! page. TIA. -- John J. Boris, Sr. Online Services www.onlinesvc.com

Re: [rt-users] RT 3.8.8: Which users have privileges on which

Hi Kenn, No--hadn't heard of Rights Matrix before--will give it a shot. John On Fri, Dec 13, 2013 at 2:11 PM, Kenneth Crocker kenn.croc...@gmail.comwrote: queues? MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Have you tried Rights

Re: [rt-users] RT 3.8.8: Which users have privileges on which

that would do the job, that'd work as well. John On Fri, Dec 13, 2013 at 2:11 PM, Kenneth Crocker kenn.croc...@gmail.comwrote: queues? MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Have you tried Rights Matrix? Kenn Sent from my Windows

[rt-users] RT 3.8.8: Which users have privileges on which queues?

it was better to ask than to keep digging. John -- John Miller Systems Engineer Brandeis University johnm...@brandeis.edu (781) 736-4619

[rt-users] Q: adding ticket count to Autoreply template

an example? -- Thanks, John Nyhuis IT Manager, Stam Lab 2211 Elliott Avenue 6th Floor, 6S139 Seattle, WA 98121 O: (206)-267-1097 ext 220 F: (206)-441-3033

[rt-users] configure --enable-ssl-mailgate option is gone in RT 4.2 ?

What happened to the configure --enable-ssl-mailgate option? It is now an unrecognized option in version 4.2. Are the Perl modules required for SSL now included by default? John Apodaca

Re: [rt-users] 4.2.0 diffs for Oracle 10gR2

In message 20131007150925.ge1...@jibsheet.com, Kevin Falcone writes: Are these diffs because you encountered errors or because it's cleaner oracle syntax? They error, not warn in 10G. John groenv...@acm.org -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] 4.2.0 diffs for Oracle 10gR2

Below are some small diffs. BTW my SQL is rusty but why are you converting scrips.template to a string when its a reference to templates.id? John groenv...@acm.org --- etc/upgrade/4.1.1/schema.Oracle Sat Oct 5 15:05:15 2013 *** *** 11,17 LastUpdatedBy NUMBER

[rt-users] RT 4.2 warnings on upgrade from 4.0.16

Below is my screenlog from upgrade-database. The Oracle CREATE INDEX's are possibly worth the effort to DROP and then CREATE, but the failed calls to RT's API are worrisome. John groenv...@acm.org # 4.0.16 Going to apply following upgrades: * 4.1.0 * 4.1.1 * 4.1.4 * 4.1.5 * 4.1.6 * 4.1.7

Re: [rt-users] When installing Request Tracker It says I'm missing dependencies such as DateTime that are actually installed

--with-web-group=apache --with-rt-group=apache make fixdeps ... /opt/rt4/bin/cpan RT::Extension::... Perlbrew would be another option, or building the custom perl into a proper software depot, etc, depending on resources available. -- yad sdrawkcab si yadot -- John J. Boris, Sr

[rt-users] Articles as email templates with variables

Hi All, I've only just started using RTFM Articles as email templates, so apologies for my ignorance. Is there any way to incorporate variables into article custom fields so that they can be used as a template? Basically, what I am trying to achieve is an email template (canned response

[rt-users] Install RT - server.cnf ?

settings? John Apodaca

[rt-users] Extracting file attachments from tickets

We use our rt3.6.6 instance to store reports from our system. Is there a way I can do an SQL against the database to extract these files without going into each ticket separatley? -- John J. Boris, Sr. Online Services www.onlinesvc.com -- RT Training in Seattle, June 19-20: http

Re: [rt-users] Changing email address of admin and users

/mason_handler.fcgi stderr: [Fri Jun 7 16:18:14 2013] [error]: Scrip 42 Prepare failed: syntax error at (eval 952) line 1, near Return 1 (/opt/rt3/lib/RT/Action/UserDefined.pm:67) On Mon, Jun 3, 2013 at 12:58 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Jun 03, 2013 at 11:11:40AM -0400, john

Re: [rt-users] Changing email address of admin and users

-0400, john boris wrote: [Fri Jun 07 12:18:14 2013] [error] [client 172.31.6.213] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: Number found where operator expected at (eval 952) line 1, near Return 1 Perl doesn't have a Return function, you wanted return 1; -kevin

[rt-users] RT 3.6.11 CLI and externalauth

authentication succeeds, but no cookie is created/stored, and so any further interaction is blocked. I also tried backporting 'externalauth' to the 3.6.1 'rt', but haven't gotten it to work. Any help or hints appreciated. +=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+= John

Re: [rt-users] Proper way to backup RT Database

Does the interpretation of %M vs %m vary from Linux to Linux (or between Linux and other *nixes)? When I first set up my backups I found that following the linked page to the letter I got timestamps with YearMinuteDate instead of YearMonthDate. I do a nightly SQL backup, followed by a backup

Re: [rt-users] Fwd: Parent/Child relationships for tickets in RT REST

Hi Landon, HasMember MemberOf should create a Parent/Child relationship shouldn't it? John On 19/05/13 8:25 AM, Landon wrote: Hello, I also posted this on rt-devel but it's not really a development of RT issue. More like a REST interface issue. I hope it's OK that I'm crossposting it here

Re: [rt-users] Script to Squelch Queue AdminCc's on Ticket Creation

Alternately, is there any other way to stop a subset of the new ticket notifications being sent to Queue AdminCc's? Thanks, On 11/04/13 12:45 AM, John Kelsh wrote: Hi All, I've setup the following scrip to squelch Queue AdminCc's where the requestor matches a pattern. The scrip seems

[rt-users] Script to Squelch Queue AdminCc's on Ticket Creation

Hi All, I've setup the following scrip to squelch Queue AdminCc's where the requestor matches a pattern. The scrip seems to be functioning correctly yet correspondence is still being sent to Queue AdminCc's. Is anyone able to shed some light on where I'm going wrong here. Thanks, my

Re: [rt-users] Move web port

. ☺ But thanks again Aaron! I’m about to set up our building manager with his own queue for non-IT workorders, so we’re going to get a lot of use out of RT! From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Buell Sent: Tuesday, April 02

[rt-users] Move web port

I've been using a stock Ubuntu 12.04 system for hosting rt. I'm at a point where I think I'd like to get rid of apache/apache2 and whatever else might be running, and let rt run on port 80 (until now it's been on port 8080). Is there a way to allow rt to listen on both, or redirect traffic from

Re: [rt-users] Move web port

I am using the Plack server, but if I'm reading everything correctly, I should be disabling *THAT* and modify the Apache config files to be doing the web service at port 80? Then I could use a VirtualHost directive in an Apache config file on 8080 that redirects to 80, right? John Buell

Re: [rt-users] Move web port

Sweet! Thanks! John Buell Systems Administrator Country Samper LLC (630) 762-7806 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Tuesday, April 02, 2013 5:34 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt

Re: [rt-users] Ready to roll?

:56:28PM +, John Buell wrote: Am 26.02.2013 01:09, schrieb John Buell: Ok, I have users set up, groups set up (company departments), queues set up The RT box seems to be sending messages back and forth to our main Exchange box with no trouble at all The RT web interface itself

Re: [rt-users] Ready to roll?

Got 'em! Thanks! -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Tuesday, February 26, 2013 12:54 AM To: John Buell Cc: rt-users@lists.bestpractical.com Subject: Re: Ready to roll? Don't forget the cronjobs: https://github.com/bestpractical/rt/blob/stable

[rt-users] Ready to roll?

of my users onto RT? And my two cents: This is a great product, and I'm glad I spent the money on the ORA book. Thanks also to everyone on this list who has responded to me so far, I'm really looking forward to putting RT to good use! -John -- RT training in Amsterdam, March 20-21: http

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

/ubuntu.png] On 2013-02-19 10:25, John Buell wrote: I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

.us.ecc.ads ([::1]) with mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600 Content-Type: multipart/mixed; boundary=_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_ From: John Buell jbu...@countrysampler.commailto:jbu...@countrysampler.com To: Request Tracker r

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

by sender.] [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] On 2013-02-20 10:31, John Buell wrote: Oddly enough, I’m not getting any bounced messages, whether to the local root account, the account as defined in rt (stcad...@countrysampler.commailto:stcad

[rt-users] Could someone help a newb evaluating RT with email setup?

, but if I could find a couple quick config files or something, I wouldn't harass you folks. :) Thanks in advance, John Buell Systems Administrator Country Sampler LLC 707 Kautz Road St. Charles, IL 60174 (630) 762-7806 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services

[rt-users] Referring to CustomField by ID in TicketSQL

Hi All, Is this possible? i.e. can a custom field value be selected by custom field id? I want to use this to distinguish between two identically named custom fields. Thanks, We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Referring to CustomField by ID in TicketSQL

...@bestpractical.com wrote: On 12/11/2012 05:42 PM, John Kelsh wrote: Hi All, Is this possible? i.e. can a custom field value be selected by custom field id? I want to use this to distinguish between two identically named custom fields. Have you tried it? CF.42 = 'foo' works just fine. So does

Re: [rt-users] Rest Interface: Create New Ticket

We are using something like this: my $ticket = RT::Client::REST::Ticket-new( rt = $rt, queue = General, subject = $your_subject, status = new, requestor = [$your_netid], cf = { 'public' = $your_public, },

Re: [rt-users] RT 4.08 Account creation

. If not, and you pass in the shib variable as shown above, it fails. Thanks for any input. John On 11/27/12 12:25 PM, Kevin Falcone wrote: On Wed, Nov 21, 2012 at 01:24:11PM -0500, John Johnston wrote: I've installed RT 4.0.8 on a RHEL 6.2 system and overall it's working fine with one

Re: [rt-users] RT 4.08 Account creation

Actually no, REMOTE_USER in our institution includes the domain name, so in this example it would be jo...@msu.edu. I have double checked this by having the form spit out the variables returned by the Shibboleth IdP. John On 11/27/12 10:07 PM, Kevin Falcone wrote: On Tue, Nov 27, 2012 at 01

[rt-users] RT 4.08 Account creation

on this for awhile. Any insights would be appreciated. John On 11/21/2012 1:03 PM, Guy Baxter wrote: Hi, I've installed 4.0.8 on CentOS 6.3, satisfied all dependencies etc, run the web installer to get things started, but I can't actually get my RT pages to load. I've tried using all of the apache

Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7

is there: jquery-ui-timepicker-addons.js We are using apache2 with fastcgi. Any ideas? Regards John -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Brandt Sent: 28 September 2012 15:33 To: rt-users

Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7

4.0.7 On Tue, Oct 30, 2012 at 12:40:19PM +, John Parker wrote: I am also struggling with no menus in the aileron theme having installed 4.0.8 over 4.05. The only obvious error I can see is in both the apache and rt log: Unable to open /NoAuth/js/ui.timepickr.js for JS Squishing srv

Re: [rt-users] Incorrect version when building from git repository

apachectl restart Any advice appreciated. Thanks, -- John Kelsh Applications Systems Administrator NetSpot Pty. Ltd. ~ 183 Melbourne St. North Adelaide SA 5006 Ph: 08 8361 6800 | Fax: 08 8361 6811 Email: john.ke...@netspot.com.au | Web: http://www.netspot.com.au Final RT training for 2012

[rt-users] Incorrect version when building from git repository

is 4.0.7. Thanks, -- John Kelsh Applications Systems Administrator NetSpot Pty. Ltd. ~ 183 Melbourne St. North Adelaide SA 5006 Ph: 08 8361 6800 | Fax: 08 8361 6811 Email: john.ke...@netspot.com.au | Web: http://www.netspot.com.au Final RT training for 2012 in Atlanta, GA - October 23

[rt-users] RT 4.0.2 exim Cannot allocate memory

://requesttracker.wikia.com/wiki/ManualInstallation Or should we use the Apache prefork MPM change in: http://comments.gmane.org/gmane.comp.bug-tracking.request-tracker.user/47169 Any other suggestions, will be greatly appreciated. Thanks John

Re: [rt-users] ical feed doesn't work

come on guys i dont think I'am the first one who has some problems to integrate ical feeds in outlook. some hints would be helpful best regards john s. -- View this message in context: http://old.nabble.com/ical-feed-doesn%27t-work-tp33893939p33930066.html Sent from the Request

Re: [rt-users] ical feed doesn't work

fileextension in the line like *.ical or *ics so has anyone a solution for it best regards john s. -- View this message in context: http://old.nabble.com/ical-feed-doesn%27t-work-tp33893939p3390.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] ical feed doesn't work

think the mason handler can't handle the ics files for outlook How i can configure the mason one for iCal feeds ? best regards john s. -- View this message in context: http://old.nabble.com/ical-feed-doesn%27t-work-tp33893939p33893939.html Sent from the Request Tracker - User mailing list

[rt-users] Allowing automatic creation of new (unprivileged) users - what is the command?

Hi all, New here. I've just had RT 4.0.5 set up by a third party company. I did not install it myself. RT is not allowing automatic creation of new (unprivileged) users; they are returned an email with RT could not load a valid user. I've had a search around; am I right in thinking the command:

Re: [rt-users] Allowing automatic creation of new (unprivileged) users - what is the command?

of new (unprivileged) users - what is the command? On Tue, Apr 24, 2012 at 07:27:40PM +0100, John Chapman wrote: I've just had RT 4.0.5 set up by a third party company. I did not install it myself. RT is not allowing automatic creation of new (unprivileged) users

[rt-users] Interfacing RT to Drupal

is not what I want. TIA John J. Boris Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Chairman Professional IT Community Conference (PICC'12) www.picconf.org

[rt-users] smtp function doesn't work

-- View this message in context: http://old.nabble.com/smtp-function-doesn%27t-work-tp33570502p33570502.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] Strange Error RT restart

: I don't know where i should have to start in order to fix or at least to determine the problem best regards john s. -- View this message in context: http://old.nabble.com/Strange-Error-RT-restart-tp33544776p33544776.html Sent from the Request Tracker - User mailing list

[rt-users] RT 4 Apache2 Performance Tuning

DefaultMaxClassProcessCount 32 DefaultMinClassProcessCount 3 IPCConnectTimeout 100 IPCCommTimeout 1200 # END FCGID CONFIG /IfModule Maybe someone know some hints or tipps to speed up my rt 4.0 instance best regards john

Re: [rt-users] VB: Re: VB: reminders?

it is not implemented yet sorry i still don't know this fact before i have given you the link best regards john s. -- View this message in context: http://old.nabble.com/reminders--tp33457213p33493115.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] VB: reminders?

Hello Martin why you don't use this plugin https://github.com/cloos/RT-Extension-ReminderImproved https://github.com/cloos/RT-Extension-ReminderImproved best regards john s. -- View this message in context: http://old.nabble.com/reminders--tp33457213p33472176.html Sent from

[rt-users] date time fill out automatically possible?

RT: 3.8.9 Hello guys We use 3.8.9 in our Product Environment. And we want, if we create a ticket and a user take the ownership of it ... the ticket begins the date time should be written automatic in the ticket attributes and if we mark the ticket as finished an entry in ticket ends

Re: [rt-users] transaction by misstake shredderd

than me best regards john s. -- View this message in context: http://old.nabble.com/transaction-by-misstake-shredderd-tp33421422p33427380.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services

Re: [rt-users] re configure rt

Hm ok but i still don't know on which configure changes a make install is still needed and when if its not best regards john s. -- View this message in context: http://old.nabble.com/reconfigure-rt-tp33405103p33421350.html Sent from the Request Tracker - User mailing list

[rt-users] transaction by misstake shredderd

attributes the transaction was beloning to. best regards john s. -- View this message in context: http://old.nabble.com/transaction-by-misstake-shredderd-tp33421422p33421422.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http

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