Figured this one out as well. I had to go into RT_SiteConfig.pm and update
the values in my $HomepageComponents.
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Mon, Aug 15, 2016 at 8
Disregard. Found it in Admin --> Articles --> Classes and unchecked the
*Title* checkbox.
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Sun, Aug 14, 2016 at 5:18 PM, Max Mc
Thanks Matt -
The options I have when I edit my homepage is what I called the menu.
QueueList is not an option there for me:
[image: Inline image 1]
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
in my RT at a Glance menu -- but I *do not* see the
QueueList option on that menu.
Do need to be doing something else in order to use QueueList?
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@cartha
Hello -
I just upgraded from 4.2.12 to 4.4.1. We used Articles under 4.2.12
without issue. Under 4.4.1 I am seeing this:
[image: Inline image 1]
How can I get rid of the *Text:* at the top so technicians don't have to
manually remove it every time?
Thanks!
Max
--
Max McGrath <ht
We use the RTAnnounce extension -- but we use this more for alerting the
helpdesk of major outages:
http://search.cpan.org/~cbrandt/RT-Extension-Announce-0.06/lib/RT/Extension/Announce.pm
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage C
ment',
},
'considering -> vendorWait' => {
label => 'vendorWait', # loc
update => 'Comment',
},
'scheduled -> resolved' => {
label => 'Resolve', # loc
update => 'Respond',
some new statuses and would want similar things to
happen -- so I just need to familiarize myself with how that works.
Thanks!
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
As an FYI, I commented out the 'ExternalAuthId' config and I no longer get
the error message upon login.
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Mon, Jan 11, 2016 at 7:19 P
t; 'cn',
'RealName' => 'cn',
'ExternalAuthId' => 'cn',
'Gecos' => 'cn',
Is that what's causing the issue? If so, should I get rid of it or change
it to something else?
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1
/RT/Authen/ExternalAuth.pm:424]
[/opt/rt4/share/html/Elements/DoAuth:57]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:308]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
Any help?
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Netwo
t;, etc...
Is it wise to have a multi-word status. In all the documents it appears
that every status is a single word (i.e., pending, considering,
processing). Would it be wise to stick with a single word for my statuses?
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a2
[qw(pending returned deleted)],
returned=> [qw(pending delivery deleted)],
deleted => [qw(pending processing delivered delivery returned)],
},
# ...,
});
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network A
the page and it will then log me in successfully to RT (
https://10.2.1.45/rt/).
I don't see any real errors in rt.log. I see a bunch of stuff referencing
ExternalAuth. Not sure how much info you want from my rt.log.
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
N
turn $_[0]->loc("[quant,_1,hour,hours]
([quant,_2,minute,minutes])", $h, $value);
1375 }
1376 }
Ideas?
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
46
I don't claim to be a Perl or Apache expert, so if I'm missing something
simple -- some help would be appreciated!
Thanks!
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
elp ;)
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Nov 20, 2015 at 12:15 PM, Max McGrath <mmcgr...@carthage.edu> wrote:
> I also just tried the following. Again, not an exp
Thanks for the reply Shawn!
When I do make fixdeps I get 'All dependencies have been found'.
Max
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Nov 20, 2015 at 12:02 PM, Shawn Moo
ead '/home/administrator/.cpan/Metadata'
Database was generated on Fri, 20 Nov 2015 11:17:02 GMT
Scope::Upper is up to date (0.28).
--
Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Nov 20, 2
OK.
For those who care I removed the entire CPAN directory and re-created it on
the second user I was trying as. A *make testdeps* found missing
dependencies and a *make fixdeps* was finally able to install them. I am
now able to restart Apache and login to RT4.4!
Max
--
Max McGrath <ht
Hi all -
Running RT 4.2.9 and it seems as though that I can't customize the color of
the *Title Bar*. Changing the color of any other page section works fine.
I've tried in multiple browsers and get the same result.
Is this a known bug? Or am I missing something?
--
Max McGrath
Network
-- I'll get the same error with a different HASH number following.
The mason data cache was cleared after the upgrade.
What would cause such an error?
Thanks!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Thanks!
That seems to have fixed it! I was still on version 0.10 of
RT-Authen-ExternalAuth. Got to 0.25 and the problem went away!
Thanks so much!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, Nov 26, 2014 at 1:29 PM, Kevin Falcone falc
!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
.
...fail!
Any ideas on this?
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Jul 24, 2014 at 9:55 AM, Max McGrath mmcgr...@carthage.edu wrote:
Hello all -
I am currently attempting to upgrade from 4.0.19 to 4.2.6 and am seeing
::Apache2-preload(/opt/rt4/sbin/rt-server);
46 /Perl
47 /VirtualHost
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Jul 24, 2014 at 10:19 AM, Max McGrath mmcgr...@carthage.edu wrote:
Nevermind. I missed the *make upgrade* step before
Kevin -
Thanks for the response. I wouldn't know how to do either of those things!
So no, I haven't. :)
According to CPAN it is installed: Symbol::Global::Name is up to date (0.05)
I guess I should figure out how to recompile mod_perl. Is that fairly
simple?
Thanks!
--
Max McGrath
Network
You are able to jump. During an upgrade, the script will ask what version
you are currently at, and what version you want to go to.
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Mar 6, 2014 at 10:34 AM, Tim Wilson timothy.d.wil
Thanks Kevin!
That was very helpful!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Feb 4, 2014 at 12:44 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote:
Running RT
for sure, but I'm assuming the *Removing deferred recipients
from Cc: line* is important. The question is, why are the recipients being
removed?
Much thanks!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Yes, it was an upgrade from 4.0.16. Under 4.0.16 all was fine and queue
numbers represented reality.
I was using a custom lifecycle under the actions. When things went to
resolved, I changed it from Comment to Respond.
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr
/Plack/Handler/Apache2.pm:68]
[/usr/local/share/perl/5.14.2/Plack/Handler/Apache2.pm:91]
[-e:0] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Cleared mason cache again and all is well.
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Oct 17, 2013 at 8:18 AM, Max McGrath mmcgr...@carthage.edu wrote:
This is what I'm seeing in rt.log:
[1892] [Thu Oct 17 13:17:58 2013] [error]: mkdir
/../lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Thanks Alex. It was a local override. I just got rid of it and am using
the default Create.html. I can create tickets now.
Thanks!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Mon, Oct 14, 2013 at 1:00 PM, Alex Vandiver ale
Yeah...a co-worker of mine got it working. Sorry, I can't be more clear on
what he did. He said it was a mixture of your suggestions and some other
things. Apache configurations are above my head...
But it's working now!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr
is to edit your webserver's configuration file to
instruct it to use RT's *mod_perl* or *FastCGI* handler. If you need
commercial support, please contact us at sa...@bestpractical.com.
I'm definitely not a web server expert...so...any advice?
Max
--
Max McGrath
Network Administrator
Carthage College
262
/Location
43 Perl
44 use Plack::Handler::Apache2;
45 Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
46 /Perl
47 /VirtualHost
Any help is appreciated!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
--
RT
...found
*All dependencies have been found.*
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, Oct 2, 2013 at 9:44 PM, Alex Vandiver ale...@bestpractical.comwrote:
On Wed, 2013-10-02 at 21:26 -0500, Max McGrath wrote:
Trying to get from 4.0.16
Hi all -
Running RT 4.0.16. Was talking with a co-worker today about this. I was
wondering if there is anything that can be put in place (easily) for when a
person is out of the office for a long time.
For instance , if a person is out on vacation for two weeks and not
everybody is aware,
.
Thanks Kevin!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Mon, Aug 12, 2013 at 3:18 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote:
Running rt 4.0.16 -- and this used
Nevermind! My mistake...
It is working as it is suppose to. It had permissions for a specific
queue, and the ticket I was working on was not in that queue.
Disregard!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Aug 13, 2013 at 8:36
articles. In 4.0.16
there is a *Go* button that does nothing when I click it.
Am I missing something?
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
= 'Requestors', Size = undef, Default
= $ARGS{Requestors}
123 %}
124 % $m-callback( CallbackName = 'AfterRequestors', QueueObj =
$QueueObj, ARGSRef = \%ARGS );
Is there something wrong in line 119 that won't work in 4.0.16?
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr
/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
I don't know what to make of any of that. Any help is appreciated!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
. Am I
missing something?
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Thanks Thomas. Works now that I added $. That's what I get for not being
a programmer. And yes...I must never had cleared the Mason cache.
Thanks again!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Jul 30, 2013 at 1:32 PM, Thomas
Thanks Kevin!
That's what I was hoping to hear!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Nov 15, 2012 at 9:43 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Nov 14, 2012 at 08:15:19PM -0600, Max McGrath wrote
Hi all -
Running RT 4.0.6 on Ubuntu 12.04.
Curious if there is a way to forward a ticket while adding a comment to
it. Currently, all I can do is choose To:, CC:, or Bcc:.
Thanks!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
We're
Thanks all!
Very helpful!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Nov 6, 2012 at 6:24 AM, Paul Tomblin ptomb...@xcski.com wrote:
On Tue, Nov 6, 2012 at 4:58 AM, Tim Cutts t...@sanger.ac.uk wrote:
But generally you don't want to do
Running RT 4.0.6. Curious where the content of *comments* and/or *
correspondence* resides in the database?
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
We're hiring! http://bestpractical.com/jobs
General rights get applies to?
Thanks!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Excellent! Thanks for the info!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, May 31, 2012 at 12:19 PM, Ruslan Zakirov r...@bestpractical.comwrote:
On Thu, May 31, 2012 at 7:53 PM, Max McGrath mmcgr...@carthage.edu
wrote:
Hi all -
We
',
}
},
}
);
1;
Thanks!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, May 29, 2012 at 4:33 PM, Thomas Sibley t...@bestpractical.comwrote:
On 05/29/2012 11:32 AM, Max McGrath wrote:
I sent this same question out last
' },
],
},
Am I missing anything?
Thanks!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom
update types don't seem to be getting set.
Am I missing something?
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Hi All -
All the timestamps on my tickets are about 5 hours ahead of the current
time. The time on the actual Ubuntu server is correct. Where would RT be
pulling in a different time?
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Yup...saw that right after i sent the message. My RT_SiteConfig had CDT in
it but it wasn't working. had to change it to US\Central.
---
Max McGrath
mmcgr...@carthage.edu
Sent from my Droid
On May 25, 2012 4:38 PM, Stephen J Alexander sjalexan...@mpbx.com wrote:
It'll use UTC by default, I
. Your administrator can find more details
in RT's log files.
/opt/rt4/var/log doesn't have anything in it -- and neither does
/opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many
things and directories may not be properly in place
Any advice??
--
Max McGrath
Network
Thanks for the hint on the logs -- using debug now and it seems to have
pointed me in some kind of direction.
And yes...going from 3.8.8 to 4.0.6 took me and a co-worker 3 hours.
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, May 24, 2012 at 3
, but I am not seeing
them.
I've checked in IE, Firefox and Chrome -- but no dropdown. Am I missing
something? I've checked the permissions -- I don't believe they are the
cause.
Thanks!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
Hi All -
I have installed and been using RTx::EmailCompletion for quite sometime now.
One problem is; people can, and do, incorrectly enter e-mail addresses. Is
there a way to go through and remove all the mis-spelling/typos of all
e-mail addresses?
Thanks!
Max
--
Max McGrath
Asst. Network
Perfect! Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Mon, Aug 29, 2011 at 2:43 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Aug 29, 2011 at 02:32:54PM -0500, Max McGrath wrote:
I have installed and been
Hi all -
I have an RT 3.8.8 install we've been using for quite some time (the DB is
200MB) and I also have a fresh 4.0.1 installation.
Are there any reasons why I can't (or shouldn't) take a backup of my 3.8.8
database and restore it to my 4.0.1 installation?
Thanks!
Max
--
Max McGrath
Asst
and below the line.
Does this make sense?
Is there a better way to do this or any recommendations anyone can suggest
to me?
Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
as a different user (who is not part our staff group) and am
able to choose a value for my CF and submit the ticket.
Am I setting permissions in the wrong area?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, Apr 13, 2011 at 1:43 PM
Thanks Kenn -
I actually just figured this out 2 minutes before you sent this.
I had given groups ModifyCustomField and SeeCustomField at the Queue level.
I had to revoke it there and manage them at the CF level.
Thanks guys!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage
uses RT web interface to create ticket themselves
We would like to be able to easily track that and look at the end of the
month and say Oh, 300 tickets were created through the web interface, but
only 100 were done via e-mail.
Does anybody have any strategies for this?
Thanks!
--
Max McGrath
Thanks for the reply Kevin.
I get Not Found. The requested URL/rt/ was not found on this web server.
in Firefox.
And Oops! This Link appears to be broken! in Chrome.
It's not even an RT error at that point, so something gets seriously broken
with whatever I am doing!
--
Max McGrath
Asst
to point it to wherever RT
should be running?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Feb 8, 2011 at 3:34 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Feb 08, 2011 at 02:55:01PM -0600, Max McGrath wrote:
Thanks
Forgot to mention I am by no means an Apache expert -- I actually know very
little about it! :)
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Feb 1, 2011 at 10:02 AM, Max McGrath mmcgr...@carthage.edu wrote:
Hi All -
I'm
.
Not sure what to do now.
Any help is appreciated!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
I just figured in the case of a crash or any data loss, it'd be nice to have
only lost an hour or less worth of tickets!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, Jan 5, 2011 at 6:45 AM, Andy Graybeal
andy.grayb
/rt3/lib/RT/rt-backup/
cp -r /opt/rt3/local/ /opt/rt3/lib/RT/rt-backup/
This way I have a copy of my e-mail addresses for my queues, my apache
config, my SiteConfig, and my whole local folder
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Jan 4, 2011 at 4:56 PM, Joseph Spenner joseph85...@yahoo.comwrote:
--- On Tue, 1/4/11, Andy Graybeal andy.grayb...@casanueva.com wrote:
Greetings,
I need a recommendation
Kevin,
I don't believe I am doing anything to disable it.
I've tried 4 different browsers (IE, Firefox, Chrome, Safari) and different
machines. Still seeing the same thing.
It's not a huge issue -- just thought there may be a quick fix out there.
--
Max McGrath
Asst. Network Admin/Systems
It looks fine now after turning WYSIWIG off.
Good suggestion.
Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Dec 16, 2010 at 12:59 PM, Kevin Falcone
falc...@bestpractical.comwrote:
On Thu, Dec 16, 2010 at 12:39:06PM
Just a normal line break. No HTML whatsoever.
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Dec 14, 2010 at 1:48 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Dec 14, 2010 at 12:43:37PM -0600, Max McGrath wrote
Kevin -
I don't quite know what file to check for this config? Could you point me
in the right direction?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Dec 14, 2010 at 3:09 PM, Kevin Falcone falc...@bestpractical.comwrote
I found this in my System Configuration:
MessageBoxRichText 1 core config
That's all I could really find about RichText.
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Dec 14, 2010 at 3:17 PM, Kevin Falcone falc
suggestions?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
Thank you !
That fixed it!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Nov 30, 2010 at 8:53 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Nov 30, 2010 at 08:31:02AM -0600, Max McGrath wrote:
HI all
RTFM
with FAQ -- but that didn't seem to work. I still see RTFM on the left hand
side bar.
I did figure out the permissions thing already -- I found RTFM had its own
set of permissions.
Thanks again!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr
Hi Gary -
I'd be interested only if it didn't take more than 30 minutes of your time.
It's not a big thing -- just something I started looking into and would
implement if it were easy to do.
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
!
Thanks for any help!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
Hi All -
Looking to change the RTFM acronym to FAQ. I found the following article:
http://wiki.bestpractical.com/view/RenameRTFM
http://wiki.bestpractical.com/view/RenameRTFMbut don't quite know how to
go about executing it.
We are running RT 3.8.8 on Ubuntu 10.04.
Thanks!
Max
--
Max
within the
Blackboard Queue -- which we decided we didn't need anymore, so it's been
disabled. Hence, no tickets were turning up upon searches for blackboard.
My question is now, how do I delete (or shred?) a disabled queue? I can't
seem to figure it out.
What is my best option?
--
Max McGrath
Figured it out. I was trying to use the queue name -- I had to use the
queue ID number.
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Sun, Sep 19, 2010 at 9:19 AM, Max McGrath mmcgr...@carthage.edu wrote:
Hi all -
Runing RT
within the RT_SiteConfig file I could do to get a First
Name Last Name population in the RealName field?
Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year
detect it and just brings me to the normal login page...
Am I missing something simple?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Aug 5, 2010 at 4:08 PM, Jesse Vincent je...@bestpractical.comwrote:
Over the past few weeks
Hi Kevin,
I'm not sure what you mean by pull the patch from 3.8-trunk. Where can I
do that? CPAN, or the wiki or something?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone
falc
Just asking again if anyone can point me in the right direction to changing
the pink/red error box that pops up upon a failed login on the Login page.
I'd like to change it from Your username or password is incorrect to
something else with more instructions.
Thanks!
--
Max McGrath
Asst. Network
down box.
I'd like reply to be there by default so we don't have to use the drop down
box.
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most
thanks Kevin.
When abouts can we expect 3.8.9?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote
anybody lend a hand?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
, CallbackName =
'AfterMessageBox' );
br /
/td
/tr
I want to keep the page exactly the same, and not mess up anything with any
database interaction -- but I'd love to have this ARS from
the knowledge base pop up!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr
this for the Describe the issue below text
area in RT -- both for privileged and unprivileged people. I just can't
seem to find where the HTML is held (or generated) for the Create.html page.
Any suggestions?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr
I have replicated the Page Not Found on the top.
I pulled from CPAN.
Also, I've noticed the SelfService pages do not have a mobile interface. Is
this correct? Or did I mess something up?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
Ok, stupid question. How do I go about getting the latest one from CPAN?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 6, 2010 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Fri, Aug 06, 2010 at 05:44:40PM
for this site or allowing third-party
cookies may fix the problem. If not, it is possibly a server configuration
issue and not a problem with your computer.
Seems like an extra / gets added before the m. I try taking it out but it
does the same thing.
--
Max McGrath
Asst. Network Admin/Systems
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