Re: [rt-users] Possible browser-dependent Stylesheet problem between 3.6.3 and 3.6.5

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 9 Jan 2008 at 09:22 (+0100), Emmanuel Lacour wrote: On Tue, Jan 08, 2008 at 04:20:10PM -0800, Mike Friedman wrote: One of our RT systems here was just upgraded from 3.4.5 to 3.6.5 and now I find that most of the 'style' is g

[rt-users] Possible browser-dependent Stylesheet problem between 3.6.3 and 3.6.5

e that it's basically the same one that was being used on 3.4.5. Was there a change from 3.6.3 to 3.6.5 that could account for this? Thanks. Mike _ Mike FriedmanInformation Services

Re: [rt-users] Ticket Requestors returned as hash ref

>Requestors; } # $ticket->SetStatus("deleted"); } _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of Calif

Re: Re: [rt-users] RT not connecting to database?

ustomization mod to RT::Handle that allows you to specify the location of 'my.cnf' as a variable in RT_SiteConfig.pm. This has been working for me for a couple of months now. I'm running RT 3.6.3. On the other hand, if you're not requiring SSL for your database connection, the above

Re: [rt-users] Problem installing RTFM 2.2.0RC5

values are not correct. Could you tell me if they look right, since these setting are what I would use whenever I use Makefile.PL in the future? Thanks. Mike _ Mike FriedmanInformation Services & Tech

Re: [rt-users] Problem installing RTFM 2.2.0RC5

ds to know where all my RT stuff is. (But apparently this wasn't enough to cause my local/lib to appear in the generated Makefile). [BTW: the above 'perl5pref-ist-rt' file is the same as I had already used to install the BrandedQueues Extension in this same environment, with no pro

Re: [rt-users] Problem installing RTFM 2.2.0RC5

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Thu, 12 Jul 2007 at 14:15 (-0700), Mike Friedman wrote: It turns out that the Makefile generated by Makefile.PL didn't include my ../local/lib in the 'initdb' target definition. So, I edited the Makefile manually (which I

[rt-users] Problem installing RTFM 2.2.0RC5

ssions 0640. And, although I don't see what my web server has to do with this, the fact is that the web server also runs as user 'ist-rt', group 'ist-rt'. So why is make initdb giving this complaint? BTW: This is my first install of RTFM, so it's not an u

Re: [rt-users] Using rt-setup-database with local version of Handle.pm

ng this web display weirdness, given that all the data appears actually to be in the db? (In fact, my dba, who copied over the 3.4.5 db to the 3.6.3 system, says the two versions of the db compared exactly, byte for byte, before I ran my update scripts). Thanks. Mike ____

[rt-users] Using rt-setup-database with local version of Handle.pm

ing the SSL info. Any suggestions? Thanks. Mike _____ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of Cal

Re: [rt-users] Is there a change in the rt-mailgate interface in 3.6.3?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Thu, 17 May 2007 at 23:09 (-0700), Mike Friedman wrote: On Fri, 18 May 2007 at 09:48 (+0400), Ruslan Zakirov wrote: is there any chance that you have not provided --action argument? In my case, as I indicated in my earlier post, I did supply

Re: [rt-users] Is there a change in the rt-mailgate interface in3.6.3?

n my 3.6.3 system that is configured the same. I even went into Global Rights, removed 'CreateTicket' from Everybody, then added it back in, to make sure it's really there (!). Same result. What else could be going on here? Mike ___

Re: [rt-users] Is there a change in the rt-mailgate interface in 3.6.3?

me from the 3.4.5 database. What else can I look for in my 3.6.3 system that might account for this difference in behavior? I've run out of ideas. Thanks. Mike _____ Mike FriedmanInformation Servi

[rt-users] Is there a change in the rt-mailgate interface in 3.6.3?

the former. Any ideas? Thanks. Mike _____ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.

[rt-users] 'Could not load a valid user' BUT: 'Everyone' privs are OK

unprivileged users? Are there other rights besides those of the 'Everyone' group I should be looking at? Of course, since the rest of the configuration should be identical to that of the other RT instance that does work, I can't see that it's a right

Re: [rt-users] http vs https problem

being something like "https://:80"- which fails. I doubt this is the correct way to fix this problem, but after it started working we kinda lost interest ... _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED]

Re: [rt-users] Question on clearing mason cache

t qualified by "unless you're using mod_perl"). Mike _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410

[rt-users] Question on clearing mason cache

T 3.6.3, but webmux.pl looks similar in earlier versions I'm running as well. Thanks for clarifying all this. Mike _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shat

RE: [rt-users] ticket reopen

ually to another queue. Mike _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at

Re: [rt-users] Lots of log messages for merged tickets

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 24 Apr 2007 at 08:45 (-0400), Jesse Vincent wrote: On Apr 24, 2007, at 12:41 AM, Mike Friedman wrote: Is it my imagination, or does RT 3.6.3 do more voluminous 'debug' level logging than, say, 3.4.5 or 3.4.2? The 'debu

[rt-users] Lots of log messages for merged tickets

into the selected ticket. In earlier RT versions, I might see no more than 3 or 5 such consecutive log messages. My log is filling up quite fast because of this. Any ideas? Thanks. Mike _ Mik

Re: [rt-users] RT344 -->RT log file shows different time

fects the web interface. Mike _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.e

Re: [rt-users] Modifying DBIx::SearchBuilder

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 18 Apr 2007 at 16:27 (-0400), Kevin Falcone wrote: On Apr 17, 2007, at 4:15 PM, Mike Friedman wrote: It looks like I may have to modify DBIx::SearchBuilder, in particular 'Handle.pm'. This is in order to access my RT mysql da

[rt-users] Modifying DBIx::SearchBuilder

Can I create a modified DBIx::Searchbuilder in my RT 'local/lib', just as if I were modifying an RT 'lib' module, even though DBIx::Searchbuilder is installed in 'site_perl' and not in the RT tree? Thanks. Mike ___

RE: [rt-users] Strange problem with simple search and SSL access

ast not 3.4.2 or 3.4.5, both of which systems I've been supporting without this problem. Thanks again. Mike _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410

Re: [rt-users] RT 3.6.3 web interface problems

own above (and causing Opera just to hang completely). Any comments on the above? I'm currently supporting two other RT systems (at 3.4.2 and 3.4.5) and I've not had this kind of problem. Thanks. Mike _ Mike

Re: [rt-users] RT 3.6.3 web interface problems

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 11 Apr 2007 at 19:49 (-0400), Jesse Vincent wrote: On Apr 11, 2007, at 7:46 PM, Mike Friedman wrote: Looking at my rt.log and my apache logs, I see nothing that would appear to correspond to these symptoms. As far as the log files are

[rt-users] RT 3.6.3 web interface problems

7;t see this behavior. Does this reflect a problem? 3. In my Opera browser (FreeBSD 5.4), periodically the RT web display just hangs, even if I'm not doing a search. And usually I can't cause the hang to stop; I have to kill the browser window. This doesn't see

Re: [rt-users] Missing 3.5.1 upgrade files

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 10 Apr 2007 at 11:49 (-0700), Tim Rosmus wrote: On Tue, 10 Apr 2007, Mike Friedman wrote: |# If there is a 'content' file, doesn't this mean that there is an upgrade to |# be run? Yet, this can't be done without at l

[rt-users] Missing 3.5.1 upgrade files

without at least a 'schema.mysql' file. What should I do now? Thanks. Mike _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED] 2484 Shattuck Avenue 1-51

Re: [rt-users] Finding mysql SSL certificates

some values that can be put into RT_SiteConfig.pm that I don't know about? This is all in reference to RT 3.6.3. I hope someone can help. Thanks. Mike _ Mike FriedmanInformation Services & Techn

[rt-users] Finding mysql SSL certificates

7;m sure I'm overlooking something obvious. BTW: my my.cnf file is not in a standard place. It must be in my own home directory because I'm running on a virtual private server where everything must be in my home directory. Thanks. Mike _

Re: [rt-users] Changing $Organization in RT_Config

l the links between tickets. Jesse, OK, thanks. I guess I can live with the existing value of $Organization. Mike _ Mike FriedmanInformation Services & Technology [EMAIL PROTECTED]

[rt-users] Changing $Organization in RT_Config

ct the new auspices under which this RT will be running. What kind of things might break if I change the value of $Organization while continuing to use the same database as before (after upgrading the schema, of course)? Thanks. Mike ___

[rt-users] Installing the BrandedQueues extension in a local Unix account

libraries, was trivial. But this is proving much less so. The main difficulty seems to be in distinguishing where my local perl modules are and where the extension stuff should be installed. Thanks. Mike _ Mike Friedma

Re: [rt-users] Problem installing HTML::TreeBuilder and HTML::FormatText

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 21 Feb 2007 at 11:43 (-0500), Kevin Falcone wrote: On Feb 20, 2007, at 4:47 PM, Mike Friedman wrote: I'm still trying to install the perl pre-reqs for RT 3.6.3 on Solaris 10 (see below). In addition to the two modules HTML::TreeBu

Re: [rt-users] Problem installing HTML::TreeBuilder and HTML::FormatText

d problem with the version of Text::Quoted still occurs. Any ideas? Thanks. Mike === On Fri, 16 Feb 2007 at 11:08 (-0800), Mike Friedman wrote: I'm trying to install all the pre-reqs for RT 3.6.3 on a Solaris 10 (x86) platform. This is a clean RT install, not an upgrade. I've managed

[rt-users] Problem installing HTML::TreeBuilder and HTML::FormatText

== Any suggestions? Mike _ Mike FriedmanIST/System and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 Universi

[rt-users] Exporting tickets from one RT to another

to move some or all tickets into that new RT. Any suggestions on the best (if any) way to do this? Thanks. Mike _____ Mike FriedmanIST/System and Network Security [EMAIL PROTECTED] 2484 Sh

Re: [rt-users] blocking correspondence labeled "Precedence: bulk"

with RT was discovered, special arrangements were made with the server administrators to get a simple list created for this purpose. _____ Mike FriedmanIST/System and Network Security [E

Re: [rt-users] RT selectively not sending email

the benefits of setting EXITCODE, mail gets delivered to RT queues and I don't get extra copies of each mail parcel in the default inbox. Thanks. Mike _ Mike FriedmanIST/System and Net

Re: [rt-users] Q: Writing a transaction template: {$Transaction->Content()}

up that initial correspondence, looks like this: { $Transactions = $Ticket->Transactions; $Transaction = $Transactions->First; $Transaction->Content(); } Of course, you may want to do something else. Mike ___

Re: [rt-users] Q: Writing a transaction template: {$Transaction->Content()}

resolved, then I believe you'll have to loop through the ticket's attachments to find it. At least that's what I wound up doing. Mike _____ Mike FriedmanIST/System and Network Security [EMAI

Re: [rt-users] Re: Error "You are almost there!"

;.fcgi'. I don't know if this is significant. Mike _____ Mike FriedmanIST/System and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410

Re: [rt-users] RE: 3.6 to 3.6.1 server migration

#x27; as a valid value. What am I missing here? Thanks. Mike _____ Mike FriedmanIST/System and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley

Re: [rt-users] RE: 3.6 to 3.6.1 server migration

nd enjoy that Perl-y goodness. I hope that was clear enough and will help you out. Good luck! Mathew Snyder _ Mike FriedmanIST/System and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-51

Re: [rt-users] RE: 3.6 to 3.6.1 server migration

Thanks. Mike _____ Mike FriedmanIST/System and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.edu/~mikef http://securi

[rt-users] ReplyToRequestors and Mailing Lists

etting up of 'simple' mailing lists (i.e., just forwarders), because of 'spamming issues'. Does Majordomo have an option to keep the 'Precedence: bulk' header from being inserted? (Questions, questions ...). Suggestions appreciated. Thanks. Mike _

Re: [rt-users] can't search on status=deleted

deleted"); # Search for deleted tickets within the specified ticket range: $TicketList->LimitId(OPERATOR => '>=', VALUE => $ticket1); $TicketList->LimitId(OPERATOR => '<=', VALUE => $ticket2); Mike ___

[rt-users] ReplyToRequestors and Mailing Lists

, not a majordomo list), so there's not much that can be configured on the list end. Is there some RT configuration option that can help (or is at fault) here? Thanks. Mike _ Mike FriedmanIST/

Re: [rt-users] Re: Two problems with RT 3.4.5

Mike Friedman wrote: I've recently put up RT 3.4.5 (Linux FC5) and I notice two problems: 1. The 'Admin Comment' and 'Admin Correspondence' templates contain this line: id} > However, RT is generating an incorrect link fr

[rt-users] Re: Two problems with RT 3.4.5

o the Cc, whereas the AdminCcs *do* receive their copies. Any ideas about either or both of these problems? Thanks. Mike _____ Mike FriedmanIST/System and Network Security [EMAIL PROTECTED]

Re: [rt-users] One Apache, two RT databases, on a single host

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 2 Aug 2006 at 10:25 (-0700), Joshua Colson wrote: On Wed, 2006-08-02 at 09:39 -0700, Mike Friedman wrote: Would this work and accomplish what I want? Or am I overlooking something? Yes. What you are trying to do is possible. See: http

Re: [rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5

e - much easier. Thanks. I think I'll go that route. Mike _____ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410

[rt-users] One Apache, two RT databases, on a single host

I overlooking something? Thanks. Mike _____ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.

Re: [rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5

mpty. So, how do I customize RT? That is, what is the scheme I'm supposed to use to cause proper overriding without actually modifying or replacing files from the original RT distribution? Mike _____ Mike Friedman

[rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5

ow could be of great value when I get to start over from scratch. Any help will be appreciated. Thanks. Mike _____ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck

[rt-users] Setting up a restricted queue

hat I want to hear. Thanks. Mike _____ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.edu/~

Re: [rt-users] " Merge failed. Couldn't set Status" - after upgrade to 3.4.5

hecked tried this as root. I don't believe this has anything to do with rights. For some reason, RT just decides to set status to 'resolved' as part of the merge process. When I tested on our old box (RT 3.2.2), merging resolved tickets wasn't a problem. I guess this started

Re: [rt-users] Finding a merged ticket via API

f $TicketList->LimitID. Apparently the latter doesn't know how to resolve links. Mike _____ Mike Friedman System and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410

[rt-users] Finding a merged ticket via API

ct criteria, as it does now. But, in the first case, when I ask for a specific ticket ID, I'd like to get the information for the merged ticket instead of just 'Not found'. Thanks. Mike _ Mike Friedman

[rt-users] RT 3.4.2 problem after upgrading perl

n length at /usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm line 52. are related to my problem with the Queue Branding extension? Thanks in advance for any helpful suggestions. Mike _____ Mike Friedman

[rt-users] RT 3.4.2 problem after upgrading perl

e Extension. Any ideas? Thanks. Mike _____ Mike Friedman System and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://ack.Berkeley.