If you're willing to write some code, you could create a callback that
modifies the $COLUMN_MAP variable, which defines all of the different
column types and how they are prepared. You could then create a column
called DueDate which outputs just the date of the due date/time.
Create
Is it possible to change the date format for some specific searches (eg.
just the date without the time)? I don't want to change the general option
(in user General preferences).
'ba
href=__WebPath__/Ticket/Display.html?id=__idid__/a/b/TITLE:#',
'ba
I'm having trouble renaming a lifecycle. I had a lifecycle in use
called 'indident_mgmt' and I want to rename it to 'incident
management'. In RT_SiteConfig.pm I canged the following:
Set(%Lifecycles,
indident_mgmt = {
initial = [ 'new' ],
to:
Set(%Lifecycles,
'incident
On Wed, May 07, 2014 at 02:51:53PM +0200, Rinke Colen wrote:
I'm having trouble renaming a lifecycle. I had a lifecycle in use
called 'indident_mgmt' and I want to rename it to 'incident
management'. In RT_SiteConfig.pm I canged the following:
Set(%Lifecycles,
indident_mgmt = {
Maciej,
Thank you!
2014-03-01 2:44 GMT+09:00 Maciej Dobrzanski reg.bestpracti...@posterus.com
:
Hajime,
Is it possible to not show 'reply' button when the $TransactionObj-Type
is 'Comment'?
Of course it is possible. In 4.0 you can use ModifyCommand callback from
Hajime,
Is it possible to not show 'reply' button when the
$TransactionObj-Type is 'Comment'?
Of course it is possible. In 4.0 you can use ModifyCommand callback from
/Ticket/Elements/ShowTransaction to modify the list of transaction
actions. In this callback you will be able to remove the
Hi,
Is it possible to not show 'reply' button when the $TransactionObj-Type is
'Comment'?
When mistakenly push 'reply' on Comment, every previous comments are added
on default 'reply' page which could cause some severe problem.
Hajime
attachment: delete-reply-when-comment.png--
RT Training
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| Předmět: |
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|Re: [rt-users] Is it possible to set CustomField in mailgate plugin
...@linuxbox.czmailto:pavel.si...@linuxbox.cz
pavel.si...@linuxbox.czmailto:pavel.si...@linuxbox.cz
Date: Tuesday, June 18, 2013 7:39 AM
To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: Re: [rt-users
On Tue, Jun 18, 2013 at 04:39:55PM +0200, pavel.si...@linuxbox.cz wrote:
I see i should specify my question more precisely:
Is it possible to assign value to CF, in mail plugin, when the email
message is about to create completely new ticket ?
I think the better question is How do I
I'v got a mailgate plugin in which i am trying to set value to Ticket
CustomField.
I'm using this method:
my ($st,$msg) = $args{Ticket}-AddCustomFieldValue( Field = $CFObj-id,
Value = $id, RecordTransaction = 1 );
However this always fail with error message:
Failed to save CF value: 100 as
On Fri, Jun 14, 2013 at 01:23:45PM +0200, pavel.si...@linuxbox.cz wrote:
I'v got a mailgate plugin in which i am trying to set value to Ticket
CustomField.
I'm using this method:
my ($st,$msg) = $args{Ticket}-AddCustomFieldValue( Field = $CFObj-id,
Value = $id,
On Thu, Jun 06, 2013 at 04:31:23PM -0400, Cena, Stephen (ext. 300) wrote:
I also came across this plug-in:
Notification Matrix -
https://github.com/bestpractical/rt-extension-notificationmatrix
It says it is for RT 3.8, so I'm not sure how well it will (if it even)
work with RT 4.0.13
It
Hello,
I'm using RT CLI (Command Line Interface) to comment tickets for various
users.
Is there a way, while connecting with the admin (root) account, to
record the comments/corresponds as a different user (impersonating) ?
I can change the transaction's owner afterwards but the email
I also came across this plug-in:
Notification Matrix -
https://github.com/bestpractical/rt-extension-notificationmatrix
It says it is for RT 3.8, so I'm not sure how well it will (if it even)
work with RT 4.0.13
Would that be something I could use?
--
RT Training in Seattle, June 19-20:
If I want to notify all potential workers in a queue a new ticket is
available, would Notify Other Recipients be what I'm looking for? The
manager of the service department wants the following behavior: If a
ticket is created and not assigned to a user, then all possible users
that could take the
On Wed, Jun 5, 2013 at 5:31 PM, Cena, Stephen (ext. 300) s...@qvii.comwrote:
**
If I want to notify all potential workers in a queue a new ticket is
available, would Notify Other Recipients be what I'm looking for? The
manager of the service department wants the following behavior: If a
On Mon, Mar 26, 2012 at 22:04, Paul Tomblin ptomb...@xcski.com wrote:
I would like to put a group name into a custom field, and then see only the
tickets in a certain queue where that group is a group that I belong to. I
know how to do this from pgsql:
select t.*
from tickets t
join queues
On Mon, Mar 26, 2012 at 02:04:46PM -0400, Paul Tomblin wrote:
I would like to put a group name into a custom field, and then see only
the tickets in a
certain queue where that group is a group that I belong to. I know how to
do this from pgsql:
I assume you mean From TicketSQL, as
I would like to put a group name into a custom field, and then see only the
tickets in a certain queue where that group is a group that I belong to. I
know how to do this from pgsql:
select t.*
from tickets t
join queues q on t.queue = q.id
join objectcustomfieldvalues ocfv on objecttype =
Is it possible to use only one email account for all queue's?
Allowing for reply's/comments to go to the appropriate place, and have when
sent with no context to an existing ticket/queue it goes into a default queue?
Thanks,
Tom
RT Training Sessions
On Thu, Jan 26, 2012 at 03:44:42PM -0500, Thomas Misilo wrote:
Is it possible to use only one email account for all queue's?
Yes.
Allowing for reply's/comments to go to the appropriate place, and have
when sent with no
context to an existing ticket/queue it goes into a default
I would like to ask for help, and I want to do something that I do not
know if it's possible to do in RT.
Specifically, I like the idea that when someone replies / comment a
ticket shows the ticket information in my mail agent (exemple
Thunderbird) withall transactions.
My desire is when I
Hi,
I am looking at RT and it seems like a wonderful system. One thing I noticed
is that the system seems very clicky, requiring many clicks to edit custom
fields, dates, etc after a ticket has been opened. Is there any way to bring
the ticket up directly in edit mode for the fields? I think
I see that if I put id='__Bookmarked__' in the search query, it shows my
bookmarked tickets. Is it possible to do the opposite - show tickets that are
not bookmarked? What I'm wanting to be able to do is create a saved search
underneath my bookmarked tickets on my home page, where between the
I'd like all users accessing the system to be able to see the tickets in a
queue ordered by priority. This is to allow them to see where their ticket is
and what tickets are holding up its completion.
From my playing with the privileged users interface I'm pretty sure I could
set up a
On Tue, Mar 22, 2011 at 03:27:07PM +, Nick Porter wrote:
I'd like all users accessing the system to be able to see the
tickets in a queue ordered by priority. This is to allow them to see
where their ticket is and what tickets are holding up its
completion.
From my playing with the
...@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is it possible to see all the tickets in a
queue from the self-service interface?
Message-ID: 20110322160955.gc...@jibsheet.com
Content-Type: text/plain; charset=us-ascii
SelfService limits to tickets that you
On Tue, Mar 22, 2011 at 05:24:29PM -0400, Don Gourley wrote:
I would like to know the answer to this question also. Specifically,
can it be done with permissions (how -- I've given everyone the See
Queue permission?) or will it require some code hacks to the
self-service interface?
You'll
Hi,
I am running RT under UTF-8 but for specific templates (sent to
devices which do not properly read this encoding), I'd like to be able
to specify ISO-8859-1 as the encoding to be used for the email.
I've tried several ways to do this in the header portion of the
template (Where To: From: and
Hi,
The direction of priority from 0 - 99 and consequently the escalation process
does not fit with our model and I would like to change it so that 0 is highest
is this possible.
Regards Simon
Simon Dray
Customer Support Engineering
ANT Software Limited
Cambridge Business Park, Cowley
Simon,
I concur with Jerrad. We use the numbers 1 thru 5 with 1 being
emergency, etc. We've been on RT for 3 years and haven't seen any code
or process that uses any native sequencing of the priority field. I
believe you can write your own progression and promotion sequences on
your own
Yes, it is. And it was a mistake we've fixed. In the format of the
saved search use __WebPath__ instead of hardcoded value.
On Tue, Mar 24, 2009 at 3:00 AM, gor...@cryologic.com wrote:
My RT_SiteConfig.pm has remained unchanged for the rt-eval site and points
to the correct web location
We currently have two instances of rt-3.6 (production and testing)
running on the same pc. One is handled by mod_perl and the other by
FastCGI. This has worked fine with separately created databases.
Recently I made a copy of my production database and renamed it from rt3
to rt3-eval. This
I think your problem is not a DB, but RT's config file. you should
adjust Web* options. Also, make sure test server connects to test
(rt3-eval) DB, check Database* options.
On Mon, Mar 23, 2009 at 10:10 AM, gor...@cryologic.com wrote:
We currently have two instances of rt-3.6 (production and
My RT_SiteConfig.pm has remained unchanged for the rt-eval site and
points to the correct web location (/rt-eval).
All of my saved searches (copied from production to eval) point to the
wrong web location.
What I have noticed is that if I look at my Saved Searches in the
Advanced Editor the
Thanks, that worked.
Go in the DB, change the effectiveid of the ticket back to its ID. It could
be easier, but not the end of the world.
--
Mathieu Longtin
1-514-803-8977
On Mon, Feb 16, 2009 at 12:28 PM, Emmanuel Lacour
elac...@easter-eggs.comwrote:
On Mon, Feb 16, 2009 at 12:20:38PM
You would also need to check if the requesters list for each of your
tickets is as they should be, when you merge tickets both set of
requesters(and Ccs) get merged into the master ticket.
Regards;
Roy
Mathieu Longtin wrote:
Thanks, that worked.
Go in the DB, change the effectiveid of the
Hi,
somebody here merged a ticket with another one, but shouldn't have. Is it
possible to split the tickets again?
Thanks
--
Mathieu Longtin
1-514-803-8977
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Mon, Feb 16, 2009 at 12:20:38PM -0500, Mathieu Longtin wrote:
Hi,
somebody here merged a ticket with another one, but shouldn't have. Is it
possible to split the tickets again?
It's a bit difficult but possible in the DB. See the FAQ entry on this
at http://wiki.bestpractical.com/.
Hi. If a user provides some input while opening a new ticket, into a
textbox in the form, in pulling data from an external source using
an External module (like Groups.pm) ?
For example, I want the use to supply company name and location,
and the external query will fetch all the stores that
That's not the clearest example, since a well defined location would
be a unique identifier.
However, no, you don't have to change RT. You just need to implement a
custom overlay.
Things to look at are the custom field Include page property and
RTx::EmailCompletion,
the desired feature does not
Hello, I'm using de ldap overlay from http://wiki.bestpractical.com/view/LDAP
.
And I think I have found a bug when using Ldap Groups.
In LdapUserLocalOverlay the code that validates group membership is
executed after user authentication, as a side effect the $ldap
variable is binded to
I played around a bit this morning and can explain this problem in more
detail.
I have a ticket where my user can not change its status. If i try to
change the status, I get a permission denied error. I can change
anything else with the ticket, but not its status.
I can also change the
]'
Subject: RE: [rt-users] Is it possible to change queue name in place of
rtname?
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/
Is this (i.e. the above link for queue name in place of rtname in subject
line) helpful for RT 3.6.5 version?
I have read
I'd like to add queue name to the subject line in RT tickets.
Is it possible to change the queue name in place of rtname in subject line?
Can any one send me the solution for this issue?
With Regards,
Krishna Prasad
___
You want this:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-BrandedQueues/
On 10/31/07, Krishna Prasad [EMAIL PROTECTED] wrote:
I'd like to add queue name to the subject line in RT tickets.
Is it possible to change the queue name in place of rtname in subject
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/
Is this (i.e. the above link for queue name in place of rtname in subject
line) helpful for RT 3.6.5 version?
I have read the Readme file, it says it is helpful for 3.2 and 3.4 versions.
I am using RT3.6.5
Betreff: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ?
Hi,
I was able once to find someone asking about bulk importing into AssetTracker,
but have been unable to re-find the answer. Does anyone know if this is
possible? We just did a huge inventory, and I would love to get my
Hi,
I was able once to find someone asking about bulk importing into AssetTracker,
but have been unable to re-find the answer. Does anyone know if this is
possible? We just did a huge inventory, and I would love to get my team using
AssetTracker, and the ability to rapidly get all of the data
I am running an older version, 3.2.1. I'd like to create a query that my
agents can bookmark that includes one of my custom fields. Is this
possible? If so, do I use what I see in the Create.html page? For ex
%20AND%20CustomField-42-Values%20%3D%20%27Priority_1
Thanks
Chris
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