[rt-users] request tracker

hi i need some document on french about installing and using request tracker thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's

Re: [rt-users] request tracker

> i need some document on french about installing and using request tracker google is your friend : http://articles.mongueurs.net/magazines/linuxmag80.html http://articles.mongueurs.net/magazines/linuxmag81.html http://articles.mongueurs.net/magazines/linuxmag82.html Those articles are 2 years o

[rt-users] Request Tracker customisation

Hi folks, we have set up a RT webserver and we are searching for a way to change some default behaviour. My boss want me to have several E-mails for one customer it seems I had to use RT Extension MergeUsers to do this or can you tell me an other way ? Is this Extension really helpfull within m

Re: [rt-users] Request Tracker

On Wed, 28 Jan 2015 12:29:00 +0200 Andrius Kulbis wrote: > Maybe you can look through my question? > http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-td59382.html Support on the mailing list is provided as we have time to provide it. We support development o

[rt-users] Request Tracker with sSMTP

Hi, I am trying to configure rt with sSMTP. I couldn't find any documentation on this anywhere...Is this possible? If so, how? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Com

Re: [rt-users] Request Tracker customisation

Georghy wrote: We also want to deactivate some information showed on the client selfservice, for exemple change status information and reminder are not relevant for our customer Do you know a way to do that ? (disabling scrips I guess but I can't find out wich one) Search the wiki and/or the

Re: [rt-users] Request Tracker customisation

> My boss want me to have several E-mails for one customer it seems I > had to use RT Extension MergeUsers to do this > or can you tell me an other way ? > Is this Extension really helpfull within my situation ? We have several mail aliases for our users in LDAP. I use MergeUsers together with my

Re: [rt-users] Request Tracker customisation

Please "reply to all" when you are answering list messages. > > So yes, MergeUsers is helpful when users have >1 mail address. > > Is it easy to use ? Well, yes, but you should just try it out on your test server and make up your own opinion. > I must have a LDAP server or is it not necessary ?

Re: [rt-users] Request Tracker customisation

Lars Kristian Klykken a écrit : Please "reply to all" when you are answering list messages. So yes, MergeUsers is helpful when users have >1 mail address. Is it easy to use ? Well, yes, but you should just try it out on your test server and make up your own opinion. I mu

[rt-users] Request tracker and Lighttpd

Hello all. I'm trying to set up Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates. RT has been installed from sources. When I try get http://rt.domain.tld/ I see error-message "500 - Internal Server Error". In web-server error log: --- 2013-12-23 19:34:5

[rt-users] Request Tracker Adding Users Issue

Hello, I am getting this error when trying to create new user in Request Tracker in the gui login.. Can't call method "Disabled" on an undefined value at /opt/rt3.9.6/bin/../lib/RT/User_Overlay.pm line 1062. Can someone help?...thanks in advance

Re: [rt-users] Request tracker perl acl

Sure! The trick, I found, was that you need to use "LoadSystemInternalGroup" for groups like "Everyone". This should be enough to get you there. The other part though, if you have multiple queues, is you'll have to also grant it to "Everyone" for every queue you have, I think... I haven't experi

Re: [rt-users] Request tracker and Lighttpd

When I try start RT via Apache 2 with mod_fastcgi (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) in Apache error-log: --- [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts,

Re: [rt-users] Request tracker and Lighttpd

On Mon, 2013-12-23 at 21:47 +0400, Ivan Osipov wrote: > When I try start RT via Apache 2 with mod_fastcgi > (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) > in Apache error-log: > [snip] Sounds like you didn't configure with --with-web-handler=fastcgi, so 'make testde

Re: [rt-users] Request tracker and Lighttpd

Thank you, everything works.

[rt-users] Request Tracker URL http vs https

RT_SiteConfig.pm contains: Set( $WebDomain, 'domain.com' ); Set($WebPath, "/requesttracker"); Set($WebPort, 8010); Set($rtname , "domain.com"); Set($Organization , "domain.com"); Set($WebBaseURL,"https://domain.com:8010";); So I use BIG-IP to do SSL so apache is all standard unencrypted http traf

[rt-users] Request Tracker Email Issues - Please Help

To whom it may concern, I are currently using Request Tracker 3.8.8 set up on a Linux server. Upon commenting(replying), and creating tickets in Request Tracker, it fails to send out any emails and I was wondering if you’d be able to provide some assistance with this issue. Looking at the lo

[rt-users] Request Tracker fails to search articles

I recently imported around 2500 articles to Request Tracker. I can view any article individually by clicking its link, but when I try to search through the articles, I get 500 Internal Server Error. This did not happen when I had fewer articles, so I assume that it's a probably with the amount of d

[rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Does anyone know if Asset Tracker will work with Request Tracker 4? I tried the install and it seemed to run correctly, but it doesn't look like anything has been added to RequestTracker. I verified that the installation added to the plugins directory and added the db tables. I do have RTx::AssetTr

Re: [rt-users] Request Tracker Email Issues - Please Help

Run the following command: perl -MMIME::Head\ Send output. On Wed, Sep 21, 2011 at 1:48 AM, Daniella Orton wrote: > To whom it may concern, > > > > I are currently using Request Tracker 3.8.8 set up on a Linux server.  Upon > commenting(replying), and creating tickets in Request Tracker, i

Re: [rt-users] Request Tracker fails to search articles

IT Guy wrote: I recently imported around 2500 articles to Request Tracker. I can view any article individually by clicking its link, but when I try to search through the articles, I get 500 Internal Server Error. This did not happen when I had fewer articles, so I assume that it's a probably with

Re: [rt-users] Request Tracker - Create Ticket via Email

What issues are you seeing? Create ticket via email works out of the gates - assuming you've correctly configured your system. -m On Tue, Aug 2, 2016 at 9:40 AM, asif wrote: > hi, Can someone help on this please. > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble

Re: [rt-users] Request Tracker - Create Ticket via Email

hi, Can someone help on this please. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions https:/

Re: [rt-users] Request Tracker - Create Ticket via Email

Hi Asif, Start here: https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html Here’s an example of how to set up Fetchmail to poll for mail. set daemon 30 set invisible set no bouncemail set no syslog set logfile /var/log/fetchmai

Re: [rt-users] Request Tracker - Create Ticket via Email

Hi Nicholas, Thanks for the help! Following configuration worked for me, RT is running on CentOS. set daemon 30 set invisible set no bouncemail set no syslog set logfile "/var/log/fetchmail" poll exchange protocol IMAP #service 993 user "u...@domain.com" pass "Password" #folder Inbox ssl mda

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Jim, I haven't had a chance to commit the updates. If you want I can send you a tar file with the updated files and in return you can help pinpoint any problems. Agree? -Todd On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski wrote: > Does anyone know if Asset Tracker will work with Request Tracker

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Hi Todd, That would be perfect. We're looking at implementing RT right now so I can't say we'd be the best test case, but I'll certainly provide feedback where ever I can. Thanks so much! Jim On Wed, Aug 17, 2011 at 5:38 PM, Todd Chapman wrote: > Jim, > > I haven't had a chance to commit the u

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

l.com Sent: Wednesday, August 17, 2011 5:38:14 PM Subject: Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension Jim, I haven't had a chance to commit the updates. If you want I can send you a tar file with the updated files and in return you can help pinpoint any problems

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Todd, I would be willing to review updates and provide feedback. I have been holding off our upgrade to RT4 until AT was updated. Thanks, Dustin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 & 27, 2011 * San Francisco, CA, USA

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

I'd like to throw my hat into the ring of helping test this new version - it's not mission critical for us, but it would be nice to have it working again! --- Jonah Hirsch On Wed, Aug 17, 2011 at 2:38 PM, Todd Chapman wrote: > Jim, > > I haven't had a chance to commit the up

[rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

Hello, I downloaded the 3.0.12 Installer for Windows from http://p4.elixus.org/dist/ per the instuctions on the Wiki. Everything works great with the exception of fetchmail. I have been doing some digging through the archives and everything told me to update the cygwin dll and I did. I als

Re: [rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

Installing Cygwin solved the problem! I found the answer in this message http://archives.free.net.ph/message/20040608.215758.3c0edc42.en.html *Tom Harney* /*Information Technology Manager*/ Connected Learning Network 323 W Broadway, Suite 400 Louisville, KY 40202 PHONE: (502) 583-0083, E

[rt-users] Request Tracker 4.0.4 via Apt-get on Ubuntu 12.04 - Apache Errors

Hi All, I am still having problems in trying to run request tracker on my linode vps with ubuntu 12.04. I have other php scripts installed in /var/www RT is installed in : /etc/request-tracker4/ /usr/share/request-tracker4/ following are the errors when I try to browse to "http://mydomain.com/r

[rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

The RT web interface logs out whenever I hit the "update ticket" button when responding; commenting, resolving , etc. Is this normal behavior? And if not how can I fix it? Thanks, -- Brahim

Re: [rt-users] [request-tracker-maintainers] Bug#809376: rt4-fcgi: support systemd init natively

Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves: > Hi Chris, > > Thanks for this. I noticed that your service unit file does not include > any mention of a dependency on mysql or postgresql; something that was > recently added to the init script exactly for systemd compatibility. > Do you know i

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

On Mon, Apr 25, 2011 at 11:04:35PM +0100, Brahim Sakka wrote: >The RT web interface logs out whenever I hit the "update ticket" button > when responding; >commenting, resolving , etc. >Is this normal behavior? And if not how can I fix it? Sounds like you have some of your urls set up

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

Kevin, I solved the issue. The problem was the fact that I set the URL in the config file to: '192.168.1.2/rt/' The final '/' was the problem, causing RT to request "192.168.1.2/rt//subdirectories" (notice the // ) when I perform actions. Anyways, issue solved. Thanks for the response (& sorry f

[rt-users] Request Tracker does not highlight a ticket when it receives a new reply

Hello, When a new ticket is created, I can see that in RT. But then if a new reply or correspondence comes to that ticket, it is not getting highlighted (but I can see the new correspondence in the ticket). Any solution? Regards,

Re: [rt-users] Request Tracker does not highlight a ticket when it receives a new reply

There is an option to notify you if there are unread messages on a ticket: http://bestpractical.com/rt/docs/latest/RT_Config.html#ShowUnreadMessageNotifications This can be set as a global option or at the individual level by going to Logged in as > Settings > Options. Look for "Notify me of un