I would love a tenet or http interface to log in to each unit and look at it's logs! The Cisco 340 stuff I use has this and it works great for me.
I do hope that they figure out what the problems are and fix them. And not decide to put out the next generation of radios and leave these problems behind. ----- Original Message ----- From: "Brian McWilliams" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, June 13, 2003 10:58 PM Subject: RE: [smartBridges] We've just about had it > I would have to agree that they definitely do listen. I do have an idea of how to potentially diagnose what is happening with the units. They appear to run a real-time OS (ThreadX for ARM/Thumb - Green Hills Software), along with other Atmel AT76C510 APs, as the center core of the firmware. This means that debugging routines could potentially easily implemented into the core-os code and recompiled/sent to users with problems for logging/diagnostics. These debugging outputs could either be output to an internal area of flash memory, a SNMP device (if network is working), or over the USB bus that the AT76C510 provides. There may be also the possibility of adding a CLI (telnet) where these could be displayed at, or other CLI utilities utilized). There probably would also be a way to interface a normal serial-type connection into the AT76C510's USB bus. If I had the actual code for the firmware in front of me I could probably work up something that would solve this. However, for right now I'm just researching it more. From what I am reading there are other AP's and client devices out there utilizing the AT76C510 chip that have had problems with traffic stopping passing and requiring a power-cycle (SMC for example), however according to their firmware log these were fixed in 1.4h9 series, so we could also be looking at a different issue entirely. > > Thanks, > Brian McWilliams > Chief Technology Officer - A Wireless Gateway > http://www.awirelessgateway.com > E-Mail: [EMAIL PROTECTED] > Phone: 314-997-0300 x 2405 > > > -----Original Message----- > From: David Blood [mailto:[EMAIL PROTECTED] > Sent: Fri 6/13/2003 10:37 PM > To: [EMAIL PROTECTED] > Cc: > Subject: RE: [smartBridges] We've just about had it > > > > I have to agree that rereliabilty is important on the other hand I think > they have earned every bit of the "manufacture of the year" I don't knwo of > any other manufacture that listens and delivers as well as Smartbridges. > They have some bugs but as you can see from this list they dedicated to > finding and quickly resolving them. > As for phone support Smartbridges does have a hotline for emergencies. They > took my call at 4:00 am their time. You can't get much better than that. I > know lots of companies that only have 8-5 support and no great forum like > this. > > Kind Regards, > > David > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Sam > Sent: Friday, June 13, 2003 9:36 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] We've just about had it > > > On Fri, 13 Jun 2003, Shawn Mitchell wrote: > > I keep saying it... STOP the new features, and START getting us some > stable > > stuff. I could care less if it can jump over the moon and cook me > > breakfast, lunch, and dinner... if I have to > > reset/replace/re-config/touch/look/whatever to the unit more than once > every > > few months... the TCO AND LOSS OF CUSTOMERS get's to be too high... > > > I have to second Shawn's comments. When I first started using SB equipment > I was thoroughly amazed and impressed with how well it worked. Since that > time (last October) I have seen the quality slowly degrade to where I am > afraid to deploy anything from SB. And when I do, I put it up, cross my > fingers, knock on wood, and pray it doesn't fail. > > Please. Heed Shawn's request. Get back to the basics, stop trying to be > all things to everyone and trying to add in each new feature that is > requested, and make your product the tremendous success that it was in the > beginning. It's admirable that you want to do what your customers want > with regards to new features, but not at the expense of reliability and > performance.... > > ...and our customers. > > Sam > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://198.63.203.6 > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://198.63.203.6 > > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
