I would have to agree that they definitely do listen. I do have an idea of how to potentially diagnose what is happening with the units. They appear to run a real-time OS (ThreadX for ARM/Thumb - Green Hills Software), along with other Atmel AT76C510 APs, as the center core of the firmware. This means that debugging routines could potentially easily implemented into the core-os code and recompiled/sent to users with problems for logging/diagnostics. These debugging outputs could either be output to an internal area of flash memory, a SNMP device (if network is working), or over the USB bus that the AT76C510 provides. There may be also the possibility of adding a CLI (telnet) where these could be displayed at, or other CLI utilities utilized). There probably would also be a way to interface a normal serial-type connection into the AT76C510's USB bus. If I had the actual code for the firmware in front of me I could probably work up something that would solve this. However, for right now I'm just researching it more. From what I am reading there are other AP's and client devices out there utilizing the AT76C510 chip that have had problems with traffic stopping passing and requiring a power-cycle (SMC for example), however according to their firmware log these were fixed in 1.4h9 series, so we could also be looking at a different issue entirely. Thanks, Brian McWilliams Chief Technology Officer - A Wireless Gateway http://www.awirelessgateway.com E-Mail: [EMAIL PROTECTED] Phone: 314-997-0300 x 2405
-----Original Message-----
From: David Blood [mailto:[EMAIL PROTECTED]
Sent: Fri 6/13/2003 10:37 PM
To: [EMAIL PROTECTED]
Cc:
Subject: RE: [smartBridges] We've just about had it
I have to agree that rereliabilty is important on the other hand I think
they have earned every bit of the "manufacture of the year" I don't knwo of
any other manufacture that listens and delivers as well as Smartbridges.
They have some bugs but as you can see from this list they dedicated to
finding and quickly resolving them.
As for phone support Smartbridges does have a hotline for emergencies. They
took my call at 4:00 am their time. You can't get much better than that. I
know lots of companies that only have 8-5 support and no great forum like
this.
Kind Regards,
David
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Sam
Sent: Friday, June 13, 2003 9:36 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] We've just about had it
On Fri, 13 Jun 2003, Shawn Mitchell wrote:
> I keep saying it... STOP the new features, and START getting us some
stable
> stuff. I could care less if it can jump over the moon and cook me
> breakfast, lunch, and dinner... if I have to
> reset/replace/re-config/touch/look/whatever to the unit more than once
every
> few months... the TCO AND LOSS OF CUSTOMERS get's to be too high...
I have to second Shawn's comments. When I first started using SB equipment
I was thoroughly amazed and impressed with how well it worked. Since that
time (last October) I have seen the quality slowly degrade to where I am
afraid to deploy anything from SB. And when I do, I put it up, cross my
fingers, knock on wood, and pray it doesn't fail.
Please. Heed Shawn's request. Get back to the basics, stop trying to be
all things to everyone and trying to add in each new feature that is
requested, and make your product the tremendous success that it was in the
beginning. It's admirable that you want to do what your customers want
with regards to new features, but not at the expense of reliability and
performance....
...and our customers.
Sam
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