RE: [smartBridges] We've just about had it

[TopsailNet]

Title: RE: [smartBridges] We've just about had it

Received 2 new APPOs and 6 new ABTs last week....

Installed one of the APPOs two days ago and switched an existing backhaul link to it - 85% RSSI and 90% LQ

Today it dropped to 12% LQ then to 0% then to 12% - had to move the backhaul back to the original radio (its on the same tower), now I have a another tower climb to take the new one down.

Installed one of the new ABTs today - from the wireless side, all looks good - from the ethernet side, all the lights are on but no one is home - dead ethernet. Cust was very impressed when I told him I would have to replace the radio next Monday.

 

As a new WISP competing with cable, dsl and satellite, I'm afraid my reputation for reliable wireless service is being ruined - I've got to find some reliable outdoor 2.4 equipment even if I have to pay more for it. sB is the only 2.4 brand I have any experience with. If anyone has any suggestions for equipment that is working and will work reliably please contact me off list.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of phantam
Sent: Friday, June 13, 2003 11:23 PM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] We've just about had it

I agree, however on the APPO side I haven't seen any problems but really I haven't bought many new ones lately, I would hope SB would have top quality products still and I hope they do still, however ecomms out of stock still :(

Chris

-----Original Message-----
From: Sam [mailto:[EMAIL PROTECTED]]
Sent: Friday, June 13, 2003 11:36 PM
To: [EMAIL PROTECTED]

On Fri, 13 Jun 2003, Shawn Mitchell wrote:
> I keep saying it... STOP the new features, and START getting us some stable
> stuff.  I could care less if it can jump over the moon and cook me
> breakfast, lunch, and dinner... if I have to
> reset/replace/re-config/touch/look/whatever to the unit more than once every
> few months... the TCO  AND LOSS OF CUSTOMERS get's to be too high...

I have to second Shawn's comments. When I first started using SB equipment
I was thoroughly amazed and impressed with how well it worked. Since that
time (last October) I have seen the quality slowly degrade to where I am
afraid to deploy anything from SB. And when I do, I put it up, cross my
fingers, knock on wood, and pray it doesn't fail.

Please. Heed Shawn's request.  Get back to the basics, stop trying to be
all things to everyone and trying to add in each new feature that is
requested, and make your product the tremendous success that it was in the
beginning. It's admirable that you want to do what your customers want
with regards to new features, but not at the expense of reliability and
performance....

...and our customers.

Sam

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