I agree, however on the APPO side I haven't seen any problems but really I haven't bought many new ones lately, I would hope SB would have top quality products still and I hope they do still, however ecomms out of stock still :(
Chris
-----Original Message-----
From: Sam [mailto:[EMAIL PROTECTED]]
Sent: Friday, June 13, 2003 11:36 PM
To: [EMAIL PROTECTED]
On Fri, 13 Jun 2003, Shawn Mitchell wrote:
> I keep saying it... STOP the new features, and START getting us some stable
> stuff. I could care less if it can jump over the moon and cook me
> breakfast, lunch, and dinner... if I have to
> reset/replace/re-config/touch/look/whatever to the unit more than once every
> few months... the TCO AND LOSS OF CUSTOMERS get's to be too high...
I have to second Shawn's comments. When I first started using SB equipment
I was thoroughly amazed and impressed with how well it worked. Since that
time (last October) I have seen the quality slowly degrade to where I am
afraid to deploy anything from SB. And when I do, I put it up, cross my
fingers, knock on wood, and pray it doesn't fail.
Please. Heed Shawn's request. Get back to the basics, stop trying to be
all things to everyone and trying to add in each new feature that is
requested, and make your product the tremendous success that it was in the
beginning. It's admirable that you want to do what your customers want
with regards to new features, but not at the expense of reliability and
performance....
...and our customers.
Sam
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