------ Original Message ------
From: "David" <fo...@greenandgrass.co.uk>
To: tbudl@thebat.dutaint.com; "Harald Faber" <tbudl@thebat.dutaint.com>
Sent: 05/06/2016 18:58:22
Subject: Re[2]: unable to send messages from four of 24 accounts
------ Original Message ------
From: "Sam Brown" <norma...@mynormallife.com>
To: "Harald Faber" <tbudl@thebat.dutaint.com>
Sent: 05/06/2016 17:19:25
Subject: Re: unable to send messages from four of 24 accounts
Sunday, June 5, 2016, 6:04:23 AM, Harald wrote:
>> On 6/4/2016 Harald Faber wrote:
HF>>> This situation is not amusing. Is Ritlabs informed about this
issue in
HF>>> the meantime?
>> Notice my version of TB... I have had this problem intermittently
>> starting in version 4 of TB. In my most recent experience before I
moved
>> my domain to a VPS only my sub-domains worked. My primary domain
did not
>> work. Moving my domain to a VPS fixed the SMTP problem. How can
this be
>> a Ritlabs problem???
HF> If it works with Thunderbird and does not work with TheBat - what
could
HF> be the reason? The Hoster? Don't think so.
HF> Is there anybody out there not having this problem? With which
TheBat
HF> Version?
HF> TBH I am not willing to bite that dust and blame my Email provider
when
HF> other Email clients have no problem. Especially with a commercial
product.
There are a number of things that can go wrong, and it's typically a
problem with the hosting provider. I don't recall you saying you had
upgraded TB! or changed any settings, in fact, you said "starting
Tuesday evening, for no apparent reason, I cannot SEND mail from the
accounts with the private domains" so that tells me something changed
somewhere else. Ocassionally, I do have issues with my provider,
either because they're having system issues (hardware issues, a patch
that went bad, problem with their network connection, etc.) or they
changed settings on their systems such that the way I've been sending
and receiving email no longer works. The former they will usually
communicate through their status site or in the support section, the
latter I usually just have to work out on my own (though I could
probably contact support if needed). So yes, things can suddenly stop
working, but it's rarely a problem with a client, particularly if
nothing changed about the client.
I don't know how 1&1 works, so I'll use my own hosting provider as an
example. When it comes to sending and receiving mail, I can do it
through an address like: mail.somehost.com for both SMTP and POP3.
Because this is shared hosting, I can also go to my exact server,
myserver.mail.somehost.com and that seems to make things work a little
more smoothly when it comes to secure connections.
Protocols and ports:
-Send mail-
Connection: "Secure to dedicated port (TLS)"
Port: 465
Authentication: "Perform SMTP Authentication", "Same user/password as
for Mail Retrieval"
-Receive mail-
Username: (I provide)
Password: (I provide)
Connection: "Secure to dedicated port (TLS)"
Port: 995
Authentication: "Regular"
When I send a message, it looks like this(blocking out some
information):
6/5/2016, 12:10:24: SEND - sending mail message(s) - 1 message(s) in
queue
6/5/2016, 12:10:24: SEND - Connecting to SMTP server
xxx.mail.xxx.com on port 465
6/5/2016, 12:10:24: SEND - Initiating TLS handshake
6/5/2016, 12:10:25: SEND - Certificate S/N:
0950C56EAE11C0D923512B87F3C96DFC, algorithm: RSA (4096 bits), issued
from 1/25/2012 to 1/24/2017 11:59:59 PM, for 2 host(s):
*.mail.xxx.com, mail.xxx.com.
6/5/2016, 12:10:25: SEND - Owner: "US", "92821", "California",
"xxx", "xxx Rd", "xxx Web Hosting", "admins", "Provided by xxx
Network, LLC", "xxx Premium Wildcard SSL", "*.mail.xxx.com".
6/5/2016, 12:10:25: SEND - Issuer: "US", "XXX CERTIFICATION
AUTHORITY", "XXX SSL CA". Valid from 3/4/2009 to 5/30/2020 10:48:38
AM.
6/5/2016, 12:10:25: SEND - Root: "US", "UT", "Salt Lake City", "The
USERTRUST Network", "http://www.usertrust.com";,
"UTN-USERFirst-Hardware". Valid from 7/9/1999 6:10:42 PM to 7/9/2019
6:19:22 PM.
6/5/2016, 12:10:25: SEND - TLS handshake complete
6/5/2016, 12:10:25: SEND - connected to SMTP server
6/5/2016, 12:10:25: SEND - authenticating (login)...
6/5/2016, 12:10:25: SEND - sending message to x...@gmail.com
<6/5/2016, 12:10:25: SEND - message to x...@gmail.com sent (425 bytes)
6/5/2016, 12:10:26: SEND - connection finished - 1 message(s) sent
So you should see information on the secure connection and just check
to make sure all the certificates are valid.
I'm not saying this will work for you, it's going to depend on what
your provider's systems accept, but there are other options and if
their support can't seem to help, then you might just have to play
with a lot of different settings to find a working combination. Be
sure to check the log when testing any changes, while not as detailed
as I'd like, it should give you a general idea where the connection is
failing.
Good luck!
-Sam
-
Thank you for that. Tried those settings and no go.
I have even tried it on my laptop which I use rarely and even tried
Win10. All of which failed so it must be down to 1and1 and their change
of settings somehow, also the latest ver 7
Regards
David
---
I meant to add that the error message is
"X Server reports error. The response is: Authentication required"
________________________________________________
Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html
---
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________________________________________________
Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html
---
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________________________________________________
Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html
