On Sun, Jan 07, 2007 14:57:02 PM +0100, M Henri Day ([EMAIL PROTECTED]) wrote:
> Based on this experience, my suggestions to reduce the number of > repeat questions from new users are as follows : > > 1. Update FAQs frequently. > 2. Redo the search function for the User Mail List Archives so that it > searches not only subjects but email texts. I'd add here: 3) strongly (but metaphorically of course) hit with a ruler the fingers of all the "experienced" users who *answer* any message with a "you must put a summary here" subject, or that answer without substituting that string with a decent, informative subject. One of the reasons why searching by subject is so seldom useful that questions are repeated all the time is exactly that: * many newbies forget to put a decent subject (which _may_ be excusable) and * even more "experts" *hide* the answer because they don't change the subject to match what the solution they put in the email body (much less excusable) what's worst is that some of those "experts" are the same that then scold newbies for "not bothering to search the archives before posting, I answered this yesterday..." HTH, Marco -- The right way to make everybody love Free Standards and Free Software: http://digifreedom.net/node/73 --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]