On Sat, Jan 06, 2007 12:54:00 PM +0100, Arnold Huzen ([EMAIL PROTECTED]) wrote:
> So by forcing them to subscribe to a mailinglist with up to > hundreds of unwanted e-mails a day does not bring them the support > they want. A solution to answer (decently formatted) questions from unsubscribed users without unnecessary messages to the lists or any extra work from moderators and volunteers has been posted 2/3 times in the last 2 years. > It's the customer satisfaction that we must search for in the first > place. "Customer satisfaction" and "volunteer support" are two concepts that don't really match. You can't expect the same attitude versus "customers" from volunteers and paid people. Marco -- The right way to make everybody love Free Standards and Free Software: http://digifreedom.net/node/73 --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]