Hi Jen,
What kind of phone do you have?
Thanks,
Lois
-----Original Message-----
From: Jed Barton
Sent: Saturday, August 06, 2016 8:23 AM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Well, i had not 1 but 2 reps try it. Both of them actually use it all
the time. I got lucky, they both tried it with voiceover and the same
results.
I placed an order on the pc with no problem. It's certainly an app issue.
On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of things come to
mind:
Have you attempted to place an order from a desktop web browser, lately?
I'm starting to wonder if there is something amiss with your actual Amazon
account.
To be honest, and I don't doubt you for a minute, I find it difficult to
believe that Apple accessibility could/would confirm such a bug with a
third-party app.
This is to say, in order to confirm such a problem, the Apple rep would
have to (1) download the app, (2) login to an Amazon account, (3) locate a
product, (4) have/create payment methods, billing address, shipping
addresses etc, (5) and attempt to place an order. While this is certainly
possible, I don't recall any Apple rep being so involved, especially where
a third party app is concerned. I suppose it is possible that you gave
the rep your login credentials but, again, I cannot imagine an Apple rep
accepting them if for no other than security concerns for your privacy.
Having said all this, the problem still remains that you cannot complete
an Amazon order.
Have you changed the default display configuration on your device? This
is to say, it is possible, that such modifications, assuming they are
extreme enough, could corrupt the apps display aspect ratio and,
consequently, prevent VoiceOver from properly focusing on available
buttons.
I suggest that you explore all of the device's display settings and make
certain that everything is set to the default parameters--especially the
screen size and font size.
Also, if you have a plus size device, make certain that the Reach ability
feature is disabled.
One more thing, assuming that the display settings have not been modified,
the next troubleshooting step I would take would be to find a sighted
person, disable VoiceOver, and see if the sighted person can move forward
with the purchasing process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it through apple
accessibility.
Even after updating my IOS, deleting the app and re-installing it, you can
no longer get past the address. Basicly, the button that says select this
address button, you an no longer double tap on it, it does nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may have said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I even downloaded
the app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield
<lbutterfield...@gmail.com> wrote:
Okay, Jen,
I just placed an order successfully through the amazon app, and it
worked just fine. I tapped on the button with the right address, then
I believe I tapped on a button that had my town as a link. After that,
I could swipe to the add to cart button, and the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs to be reported.
Can anyone try it to see if they are having the same problem? Where
it appears to get stuck, it says ship to this address button. I
double tap on it, and you can't get any further. Can you guys run
some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really good at remembering
locations of buttons, you could turn voiceover off and tap the button.
Or, what I would probably do, go to Safari and Amazon and place the
order from there. That's generally what I do anyway, as I find the
Amazon app is nothing great. The Safari experience on the phone with
the Amazon site is really pretty good in my opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton <jedbar...@gmail.com> wrote:
Hey guys,
Alright, i need you guys to try this. I am trying to place an order
with amazon. My cart is all set. I click on the proceed to checkout
button.
I only have 1 address in there. It says my address, then radio
button checked. Then i swipe once to the right and it says ship to
this address button, so i double tap on it. I can not get anywhere
further, it's useless. My thought is, when i double tap on the
button, it isn't working. Is anyone else experienceing this same
problem? It's extremely frustrating, cause i need to place this
order. Any ideas?
--
The following information is important for all members of the V
iPhone list.
If you have any questions or concerns about the running of this list,
or if you feel that a member's post is inappropriate, please contact
the owners or moderators directly rather than posting on the list
itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara
Quinn - you can reach Cara at caraqu...@caraquinn.com
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- You received this message because you are subscribed to the
Google Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it,
send an email to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone
list.
If you have any questions or concerns about the running of this list,
or if you feel that a member's post is inappropriate, please contact
the owners or moderators directly rather than posting on the list
itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara
Quinn - you can reach Cara at caraqu...@caraquinn.com
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- You received this message because you are subscribed to the Google
Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone
list.
If you have any questions or concerns about the running of this list,
or if you feel that a member's post is inappropriate, please contact
the owners or moderators directly rather than posting on the list
itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara
Quinn - you can reach Cara at caraqu...@caraquinn.com
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- You received this message because you are subscribed to the Google
Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone
list.
If you have any questions or concerns about the running of this list, or
if you feel that a member's post is inappropriate, please contact the
owners or moderators directly rather than posting on the list itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara
Quinn - you can reach Cara at caraqu...@caraquinn.com
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone
list.
If you have any questions or concerns about the running of this list, or
if you feel that a member's post is inappropriate, please contact the
owners or moderators directly rather than posting on the list itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
you can reach Cara at caraqu...@caraquinn.com
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone list.
If you have any questions or concerns about the running of this list, or if
you feel that a member's post is inappropriate, please contact the owners or
moderators directly rather than posting on the list itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
you can reach Cara at caraqu...@caraquinn.com
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please contact the owners or
moderators directly rather than posting on the list itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you
can reach Cara at caraqu...@caraquinn.com
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
