to all,
yes, I cdan understand. same issue with brialle users. somehow, few did share
with apple about the issues. and even the lady at apple store who is with me
for monthly lesson, witnessed as she compares the situation when she switches
to voiceover.in her apple watch that connects to my iphone. she saw what
happened. she asked me if I could see search box and I said no. she studied
voiceover and caught saying there is no search box and when she switched back
to normal and she sawsearch box. then she switched back to voiceover, and no
search box.
she notified apple accessibilitiy team of what happened. apple team did want
all of us blind and deafblind to notify amazon of this situation. the lady did
notify and the guy for apple team did mention thathe received numbers of notes
for blind people who said can’t see search box and he said team did notify
amazon and amazon developers said they never hear from blind and deafblind.
that is why apple needs you to act and notify amazon of this.
rich
From: Don Breda
Sent: Tuesday, August 09, 2016 6:57 AM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
I can verify this as well. It used to work but now I had to accomplish it from
my pc.
Don
On 08-Aug-16 11:36 PM, englishride...@gmail.com wrote:
I just tried shipping to another address than my default address using the
latest version of the Amazon app, and I encountered not being able to proceed
to the next step, just like some others in this thread. I've been able to do
this before, though. I took the same exact, steps as you, Sieghard, and no
dice. I double-tapped on the first line of the non-default address, then on the
ship to this address button, but the next step never showed up. There was no
continue button or anything, just the other addresses I have on my account.
This is definitely a problem.
Thanks,
Ari
On Aug 8, 2016, at 11:29 AM, Sieghard Weitzel <siegh...@live.ca> wrote:
Hi Candie,
I finally decided to order an Anker batterie this morning and to test this
all the way to the end where before I only went as far as the final button. At
first when I came to the address screen, I selected the address of a friend in
Vancouver to whom I shipped something before because I happened to be there and
it was faster to get it there. I double tapped on the line that showed his
name/address and Voiceover spoke it and said “checked”, then after I did that I
had a “Ship to this address” button as well as an “Edit” button right
underneath, I double tapped it and it immediately went on to the next step
where I could choose from Free Shipping or Standard Shipping.
At that point I tapped the “Back” button since I didn’t want to ship this
to him, I double tapped on the line that showed my name and address and it
again said “checked”, then I had the “Ship to this address” button on the next
swipe right, I double tapped it and I got a message that the item could not be
shipped to the address. I had both a street address and PO Box address in Line
1 and Line 2 respectively and I assumed that maybe this was going to be shipped
by courier and then of course they can’t ship to PO Boxes. I tapped OK to get
rid of the message, then I was able to tap Edit and I removed the PO Box
address from Line 2 of the address, then I tapped again n “Ship to this
address” and now it went on to the next step. I was then actually asked for my
billing address and to verify my credit card which it was explained was done
when you enter a new address or edit an existing address. I did all that and
was able to place my order without any problems.
I don’t want to say you guys are doing something wrong, but since most of
the people who replied here said that it worked fine for them there is always a
chance that you are missing something (no offense).
Regards,
Sieghard
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Candie Doy
Sent: Sunday, August 07, 2016 3:54 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Hi.
I also tried to place an order on my 6 Plus using the latest version of the
Amazon app and iOS 9.3.3. I wanted to change the shipping address to send a
birthday present to my daughter. I also could not get beyond that screen, so I
used Safari on my MBA to complete the order process. I tried the three-finger
swipes to change pages and tapped anywhere I could think of to try to make it
work. It simply would not.
Regards,
Candie
Candie D
Email
Facebook
Twitter
On 6 Aug 2016, at 3:43 pm, Sieghard Weitzel <siegh...@live.ca> wrote:
Hi Jed,
I am still undecided as to whether this is a bug or just something
strange going on with your phone since you and Kolby and apparently these two
Apple people to whom you spoke seem to be the only ones who have a problem. I
didn't count exactly, but there must have been replies from at least a dozen
people including myself who apparently can use the app just fine. I don't think
you ever mentioned what phone you had. Have you tried to swipe up (or down)
with three fingers to see what Voiceover says in terms of "Page 1 of 2" or
"Page 2 of 3" etc.? I wonder if tthis is somehow an issue where the "Ship to
this address" button is on page 1 whereas your focus is on page 2. I also can't
remember if you said, but which version of iOS are you on? Is it the latest
9.3.4, an earlier version or iOS 10 Beta?
Regards,
Sieghard
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Saturday, August 6, 2016 5:24 AM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Well, i had not 1 but 2 reps try it. Both of them actually use it all
the time. I got lucky, they both tried it with voiceover and the same results.
I placed an order on the pc with no problem. It's certainly an app issue.
On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of things come
to mind:
Have you attempted to place an order from a desktop web browser,
lately? I'm starting to wonder if there is something amiss with your actual
Amazon account.
To be honest, and I don't doubt you for a minute, I find it difficult
to believe that Apple accessibility could/would confirm such a bug with a
third-party app.
This is to say, in order to confirm such a problem, the Apple rep would
have to (1) download the app, (2) login to an Amazon account, (3) locate a
product, (4) have/create payment methods, billing address, shipping addresses
etc, (5) and attempt to place an order. While this is certainly possible, I
don't recall any Apple rep being so involved, especially where a third party
app is concerned. I suppose it is possible that you gave the rep your login
credentials but, again, I cannot imagine an Apple rep accepting them if for no
other than security concerns for your privacy.
Having said all this, the problem still remains that you cannot
complete an Amazon order.
Have you changed the default display configuration on your device?
This is to say, it is possible, that such modifications, assuming they are
extreme enough, could corrupt the apps display aspect ratio and, consequently,
prevent VoiceOver from properly focusing on available buttons.
I suggest that you explore all of the device's display settings and
make certain that everything is set to the default parameters--especially the
screen size and font size.
Also, if you have a plus size device, make certain that the Reach
ability feature is disabled.
One more thing, assuming that the display settings have not been
modified, the next troubleshooting step I would take would be to find a sighted
person, disable VoiceOver, and see if the sighted person can move forward with
the purchasing process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it through apple
accessibility.
Even after updating my IOS, deleting the app and re-installing it, you
can no longer get past the address. Basicly, the button that says select this
address button, you an no longer double tap on it, it does nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may have said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I even
downloaded the app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield
<lbutterfield...@gmail.com> wrote:
Okay, Jen,
I just placed an order successfully through the amazon app, and
it worked just fine. I tapped on the button with the right address, then I
believe I tapped on a button that had my town as a link. After that, I could
swipe to the add to cart button, and the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs to be reported.
Can anyone try it to see if they are having the same problem?
Where it appears to get stuck, it says ship to this address
button.
I double tap on it, and you can't get any further. Can you guys
run some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really good at remembering
locations of buttons, you could turn voiceover off and tap the button. Or, what
I would probably do, go to Safari and Amazon and place the order from there.
That's generally what I do anyway, as I find the Amazon app is nothing great.
The Safari experience on the phone with the Amazon site is really pretty good
in my opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton <jedbar...@gmail.com>
wrote:
Hey guys,
Alright, i need you guys to try this. I am trying to place
an order with amazon. My cart is all set. I click on the proceed to checkout
button.
I only have 1 address in there. It says my address, then
radio button checked. Then i swipe once to the right and it says ship to this
address button, so i double tap on it. I can not get anywhere further, it's
useless. My thought is, when i double tap on the button, it isn't working. Is
anyone else experienceing this same problem? It's extremely frustrating, cause
i need to place this order. Any ideas?
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