Hi Candie,
I finally decided to order an Anker batterie this morning and to test
this all the way to the end where before I only went as far as the
final button. At first when I came to the address screen, I selected
the address of a friend in Vancouver to whom I shipped something
before because I happened to be there and it was faster to get it
there. I double tapped on the line that showed his name/address and
Voiceover spoke it and said “checked”, then after I did that I had a
“Ship to this address” button as well as an “Edit” button right
underneath, I double tapped it and it immediately went on to the next
step where I could choose from Free Shipping or Standard Shipping.
At that point I tapped the “Back” button since I didn’t want to ship
this to him, I double tapped on the line that showed my name and
address and it again said “checked”, then I had the “Ship to this
address” button on the next swipe right, I double tapped it and I got
a message that the item could not be shipped to the address. I had
both a street address and PO Box address in Line 1 and Line 2
respectively and I assumed that maybe this was going to be shipped by
courier and then of course they can’t ship to PO Boxes. I tapped OK
to get rid of the message, then I was able to tap Edit and I removed
the PO Box address from Line 2 of the address, then I tapped again n
“Ship to this address” and now it went on to the next step. I was
then actually asked for my billing address and to verify my credit
card which it was explained was done when you enter a new address or
edit an existing address. I did all that and was able to place my
order without any problems.
I don’t want to say you guys are doing something wrong, but since
most of the people who replied here said that it worked fine for them
there is always a chance that you are missing something (no offense).
Regards,
Sieghard
*From:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] *On Behalf Of *Candie Doy
*Sent:* Sunday, August 07, 2016 3:54 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* Re: amazon app, major bug
Hi.
I also tried to place an order on my 6 Plus using the latest version
of the Amazon app and iOS 9.3.3. I wanted to change the shipping
address to send a birthday present to my daughter. I also could not
get beyond that screen, so I used Safari on my MBA to complete the
order process. I tried the three-finger swipes to change pages and
tapped anywhere I could think of to try to make it work. It simply
would not.
Regards,
Candie
Candie D
Email <mailto:quietdreamer1...@hotmail.com>
Facebook <https://www.facebook.com/QuietDreamerCandie>
Twitter <https://twitter.com/CandaceDrmr>
On 6 Aug 2016, at 3:43 pm, Sieghard Weitzel <siegh...@live.ca
<mailto:siegh...@live.ca>> wrote:
Hi Jed,
I am still undecided as to whether this is a bug or just
something strange going on with your phone since you and Kolby
and apparently these two Apple people to whom you spoke seem to
be the only ones who have a problem. I didn't count exactly, but
there must have been replies from at least a dozen people
including myself who apparently can use the app just fine. I
don't think you ever mentioned what phone you had. Have you tried
to swipe up (or down) with three fingers to see what Voiceover
says in terms of "Page 1 of 2" or "Page 2 of 3" etc.? I wonder if
tthis is somehow an issue where the "Ship to this address" button
is on page 1 whereas your focus is on page 2. I also can't
remember if you said, but which version of iOS are you on? Is it
the latest 9.3.4, an earlier version or iOS 10 Beta?
Regards,
Sieghard
-----Original Message-----
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] On Behalf Of Jed Barton
Sent: Saturday, August 6, 2016 5:24 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
Well, i had not 1 but 2 reps try it. Both of them actually use
it all the time. I got lucky, they both tried it with voiceover
and the same results.
I placed an order on the pc with no problem. It's certainly an
app issue.
On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of
things come to mind:
Have you attempted to place an order from a desktop web
browser, lately? I'm starting to wonder if there is
something amiss with your actual Amazon account.
To be honest, and I don't doubt you for a minute, I find it
difficult to believe that Apple accessibility could/would
confirm such a bug with a third-party app.
This is to say, in order to confirm such a problem, the Apple
rep would have to (1) download the app, (2) login to an
Amazon account, (3) locate a product, (4) have/create payment
methods, billing address, shipping addresses etc, (5) and
attempt to place an order. While this is certainly possible,
I don't recall any Apple rep being so involved, especially
where a third party app is concerned. I suppose it is
possible that you gave the rep your login credentials but,
again, I cannot imagine an Apple rep accepting them if for no
other than security concerns for your privacy.
Having said all this, the problem still remains that you
cannot complete an Amazon order.
Have you changed the default display configuration on your
device? This is to say, it is possible, that such
modifications, assuming they are extreme enough, could
corrupt the apps display aspect ratio and, consequently,
prevent VoiceOver from properly focusing on available buttons.
I suggest that you explore all of the device's display
settings and make certain that everything is set to the
default parameters--especially the screen size and font size.
Also, if you have a plus size device, make certain that the
Reach ability feature is disabled.
One more thing, assuming that the display settings have not
been modified, the next troubleshooting step I would take
would be to find a sighted person, disable VoiceOver, and see
if the sighted person can move forward with the purchasing
process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it
through apple accessibility.
Even after updating my IOS, deleting the app and
re-installing it, you can no longer get past the address.
Basicly, the button that says select this address button,
you an no longer double tap on it, it does nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may
have said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I
even downloaded the app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield
<lbutterfield...@gmail.com
<mailto:lbutterfield...@gmail.com>> wrote:
Okay, Jen,
I just placed an order successfully through the
amazon app, and it worked just fine. I tapped on
the button with the right address, then I believe
I tapped on a button that had my town as a link.
After that, I could swipe to the add to cart
button, and the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs
to be reported.
Can anyone try it to see if they are having the
same problem?
Where it appears to get stuck, it says ship to
this address button.
I double tap on it, and you can't get any
further. Can you guys
run some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really
good at remembering locations of buttons, you
could turn voiceover off and tap the button.
Or, what I would probably do, go to Safari
and Amazon and place the order from there.
That's generally what I do anyway, as I find
the Amazon app is nothing great. The Safari
experience on the phone with the Amazon site
is really pretty good in my opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton
<jedbar...@gmail.com
<mailto:jedbar...@gmail.com>> wrote:
Hey guys,
Alright, i need you guys to try this. I
am trying to place an order with amazon.
My cart is all set. I click on the
proceed to checkout button.
I only have 1 address in there. It says
my address, then radio button checked.
Then i swipe once to the right and it
says ship to this address button, so i
double tap on it. I can not get anywhere
further, it's useless. My thought is,
when i double tap on the button, it isn't
working. Is anyone else experienceing
this same problem? It's extremely
frustrating, cause i need to place this
order. Any ideas?
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