I just tried shipping to another address than my default address using the latest version of the Amazon app, and I encountered not being able to proceed to the next step, just like some others in this thread. I've been able to do this before, though. I took the same exact, steps as you, Sieghard, and no dice. I double-tapped on the first line of the non-default address, then on the ship to this address button, but the next step never showed up. There was no continue button or anything, just the other addresses I have on my account. This is definitely a problem.
Thanks, Ari > On Aug 8, 2016, at 11:29 AM, Sieghard Weitzel <siegh...@live.ca> wrote: > > Hi Candie, > > I finally decided to order an Anker batterie this morning and to test this > all the way to the end where before I only went as far as the final button. > At first when I came to the address screen, I selected the address of a > friend in Vancouver to whom I shipped something before because I happened to > be there and it was faster to get it there. I double tapped on the line that > showed his name/address and Voiceover spoke it and said “checked”, then after > I did that I had a “Ship to this address” button as well as an “Edit” button > right underneath, I double tapped it and it immediately went on to the next > step where I could choose from Free Shipping or Standard Shipping. > At that point I tapped the “Back” button since I didn’t want to ship this to > him, I double tapped on the line that showed my name and address and it again > said “checked”, then I had the “Ship to this address” button on the next > swipe right, I double tapped it and I got a message that the item could not > be shipped to the address. I had both a street address and PO Box address in > Line 1 and Line 2 respectively and I assumed that maybe this was going to be > shipped by courier and then of course they can’t ship to PO Boxes. I tapped > OK to get rid of the message, then I was able to tap Edit and I removed the > PO Box address from Line 2 of the address, then I tapped again n “Ship to > this address” and now it went on to the next step. I was then actually asked > for my billing address and to verify my credit card which it was explained > was done when you enter a new address or edit an existing address. I did all > that and was able to place my order without any problems. > > I don’t want to say you guys are doing something wrong, but since most of the > people who replied here said that it worked fine for them there is always a > chance that you are missing something (no offense). > > Regards, > Sieghard > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Candie Doy > Sent: Sunday, August 07, 2016 3:54 PM > To: viphone@googlegroups.com > Subject: Re: amazon app, major bug > > Hi. > > I also tried to place an order on my 6 Plus using the latest version of the > Amazon app and iOS 9.3.3. I wanted to change the shipping address to send a > birthday present to my daughter. I also could not get beyond that screen, so > I used Safari on my MBA to complete the order process. I tried the > three-finger swipes to change pages and tapped anywhere I could think of to > try to make it work. It simply would not. > > Regards, > Candie > > Candie D > Email > Facebook > Twitter > > On 6 Aug 2016, at 3:43 pm, Sieghard Weitzel <siegh...@live.ca> wrote: > > Hi Jed, > > I am still undecided as to whether this is a bug or just something strange > going on with your phone since you and Kolby and apparently these two Apple > people to whom you spoke seem to be the only ones who have a problem. I > didn't count exactly, but there must have been replies from at least a dozen > people including myself who apparently can use the app just fine. I don't > think you ever mentioned what phone you had. Have you tried to swipe up (or > down) with three fingers to see what Voiceover says in terms of "Page 1 of 2" > or "Page 2 of 3" etc.? I wonder if tthis is somehow an issue where the "Ship > to this address" button is on page 1 whereas your focus is on page 2. I also > can't remember if you said, but which version of iOS are you on? Is it the > latest 9.3.4, an earlier version or iOS 10 Beta? > > > Regards, > Sieghard > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Jed Barton > Sent: Saturday, August 6, 2016 5:24 AM > To: viphone@googlegroups.com > Subject: Re: amazon app, major bug > > Well, i had not 1 but 2 reps try it. Both of them actually use it all the > time. I got lucky, they both tried it with voiceover and the same results. > I placed an order on the pc with no problem. It's certainly an app issue. > > On 8/6/2016 3:09 AM, M. Taylor wrote: > > Hello Jed, > > You know, I've been following this thread and a couple of things come to mind: > > Have you attempted to place an order from a desktop web browser, lately? I'm > starting to wonder if there is something amiss with your actual Amazon > account. > > To be honest, and I don't doubt you for a minute, I find it difficult to > believe that Apple accessibility could/would confirm such a bug with a > third-party app. > > This is to say, in order to confirm such a problem, the Apple rep would have > to (1) download the app, (2) login to an Amazon account, (3) locate a > product, (4) have/create payment methods, billing address, shipping addresses > etc, (5) and attempt to place an order. While this is certainly possible, I > don't recall any Apple rep being so involved, especially where a third party > app is concerned. I suppose it is possible that you gave the rep your login > credentials but, again, I cannot imagine an Apple rep accepting them if for > no other than security concerns for your privacy. > > Having said all this, the problem still remains that you cannot complete an > Amazon order. > > Have you changed the default display configuration on your device? This is > to say, it is possible, that such modifications, assuming they are extreme > enough, could corrupt the apps display aspect ratio and, consequently, > prevent VoiceOver from properly focusing on available buttons. > > I suggest that you explore all of the device's display settings and make > certain that everything is set to the default parameters--especially the > screen size and font size. > > Also, if you have a plus size device, make certain that the Reach ability > feature is disabled. > > One more thing, assuming that the display settings have not been modified, > the next troubleshooting step I would take would be to find a sighted person, > disable VoiceOver, and see if the sighted person can move forward with the > purchasing process. > > Good Luck, > > Mark > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On > Behalf Of Jed Barton > Sent: Friday, August 05, 2016 2:39 PM > To: viphone@googlegroups.com > Subject: Re: amazon app, major bug > > Hey guys, > Well, this is most certainly a problem, i confirmed it through apple > accessibility. > Even after updating my IOS, deleting the app and re-installing it, you can no > longer get past the address. Basicly, the button that says select this > address button, you an no longer double tap on it, it does nothing. > > On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote: > > What's on the screen before the problematic one? You may have said > earlier, but I forgot. Keith > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On > Behalf Of Jed Barton > Sent: Friday, August 05, 2016 3:42 PM > To: viphone@googlegroups.com > Subject: Re: amazon app, major bug > > well, there has to be an issue why this isn't working. I even downloaded the > app! > > On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote: > > I just placed an order as well without any issues. > > Sharonda > Sent from my mobile device; please excuse any mistakes > > > On Aug 5, 2016, at 12:14 PM, Lois Butterfield <lbutterfield...@gmail.com> > wrote: > > Okay, Jen, > > I just placed an order successfully through the amazon app, and it worked > just fine. I tapped on the button with the right address, then I believe I > tapped on a button that had my town as a link. After that, I could swipe to > the add to cart button, and the rest was easy. > > Good luck. > > Lois > > -----Original Message----- From: Jed Barton > Sent: Friday, August 05, 2016 2:50 PM > To: viphone@googlegroups.com > Subject: Re: amazon app, major bug > > There is no reason this shouldn't work. > It makes no sense. This is a huge bug that needs to be reported. > Can anyone try it to see if they are having the same problem? > Where it appears to get stuck, it says ship to this address button. > I double tap on it, and you can't get any further. Can you guys > run some tests to see if the same thing happens? > > > On 8/5/2016 12:33 PM, Mary Otten wrote: > Well, a couple of ideas. If you're really good at remembering locations of > buttons, you could turn voiceover off and tap the button. Or, what I would > probably do, go to Safari and Amazon and place the order from there. That's > generally what I do anyway, as I find the Amazon app is nothing great. The > Safari experience on the phone with the Amazon site is really pretty good in > my opinion. > Mary > > > Sent from my iPhone > > > On Aug 5, 2016, at 9:23 AM, Jed Barton <jedbar...@gmail.com> wrote: > > Hey guys, > > Alright, i need you guys to try this. I am trying to place an order with > amazon. My cart is all set. I click on the proceed to checkout button. > I only have 1 address in there. It says my address, then radio button > checked. Then i swipe once to the right and it says ship to this address > button, so i double tap on it. I can not get anywhere further, it's useless. > My thought is, when i double tap on the button, it isn't working. Is anyone > else experienceing this same problem? It's extremely frustrating, cause i > need to place this order. 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