I may have missed it, but what was the version Amazon you were using? Eric sseri...@gmail.com
On Aug 6, 2016, at 8:23 AM, Jed Barton <jedbar...@gmail.com> wrote: Well, i had not 1 but 2 reps try it. Both of them actually use it all the time. I got lucky, they both tried it with voiceover and the same results. I placed an order on the pc with no problem. It's certainly an app issue. > On 8/6/2016 3:09 AM, M. Taylor wrote: > Hello Jed, > > You know, I've been following this thread and a couple of things come to mind: > > Have you attempted to place an order from a desktop web browser, lately? I'm > starting to wonder if there is something amiss with your actual Amazon > account. > > To be honest, and I don't doubt you for a minute, I find it difficult to > believe that Apple accessibility could/would confirm such a bug with a > third-party app. > > This is to say, in order to confirm such a problem, the Apple rep would have > to (1) download the app, (2) login to an Amazon account, (3) locate a > product, (4) have/create payment methods, billing address, shipping addresses > etc, (5) and attempt to place an order. While this is certainly possible, I > don't recall any Apple rep being so involved, especially where a third party > app is concerned. I suppose it is possible that you gave the rep your login > credentials but, again, I cannot imagine an Apple rep accepting them if for > no other than security concerns for your privacy. > > Having said all this, the problem still remains that you cannot complete an > Amazon order. > > Have you changed the default display configuration on your device? This is > to say, it is possible, that such modifications, assuming they are extreme > enough, could corrupt the apps display aspect ratio and, consequently, > prevent VoiceOver from properly focusing on available buttons. > > I suggest that you explore all of the device's display settings and make > certain that everything is set to the default parameters--especially the > screen size and font size. > > Also, if you have a plus size device, make certain that the Reach ability > feature is disabled. > > One more thing, assuming that the display settings have not been modified, > the next troubleshooting step I would take would be to find a sighted person, > disable VoiceOver, and see if the sighted person can move forward with the > purchasing process. > > Good Luck, > > Mark > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Jed Barton > Sent: Friday, August 05, 2016 2:39 PM > To: viphone@googlegroups.com > Subject: Re: amazon app, major bug > > Hey guys, > Well, this is most certainly a problem, i confirmed it through apple > accessibility. > Even after updating my IOS, deleting the app and re-installing it, you can no > longer get past the address. Basicly, the button that says select this > address button, you an no longer double tap on it, it does nothing. > >> On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote: >> What's on the screen before the problematic one? You may have said >> earlier, but I forgot. Keith >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >> Behalf Of Jed Barton >> Sent: Friday, August 05, 2016 3:42 PM >> To: viphone@googlegroups.com >> Subject: Re: amazon app, major bug >> >> well, there has to be an issue why this isn't working. I even downloaded >> the app! >> >>> On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote: >>> I just placed an order as well without any issues. >>> >>> Sharonda >>> Sent from my mobile device; please excuse any mistakes >>> >>>> On Aug 5, 2016, at 12:14 PM, Lois Butterfield <lbutterfield...@gmail.com> >>>> wrote: >>>> >>>> Okay, Jen, >>>> >>>> I just placed an order successfully through the amazon app, and it worked >>>> just fine. I tapped on the button with the right address, then I believe >>>> I tapped on a button that had my town as a link. After that, I could >>>> swipe to the add to cart button, and the rest was easy. >>>> >>>> Good luck. >>>> >>>> Lois >>>> >>>> -----Original Message----- From: Jed Barton >>>> Sent: Friday, August 05, 2016 2:50 PM >>>> To: viphone@googlegroups.com >>>> Subject: Re: amazon app, major bug >>>> >>>> There is no reason this shouldn't work. >>>> It makes no sense. This is a huge bug that needs to be reported. >>>> Can anyone try it to see if they are having the same problem? Where >>>> it appears to get stuck, it says ship to this address button. I >>>> double tap on it, and you can't get any further. Can you guys run >>>> some tests to see if the same thing happens? >>>> >>>>> On 8/5/2016 12:33 PM, Mary Otten wrote: >>>>> Well, a couple of ideas. If you're really good at remembering locations >>>>> of buttons, you could turn voiceover off and tap the button. Or, what I >>>>> would probably do, go to Safari and Amazon and place the order from >>>>> there. That's generally what I do anyway, as I find the Amazon app is >>>>> nothing great. The Safari experience on the phone with the Amazon site is >>>>> really pretty good in my opinion. >>>>> Mary >>>>> >>>>> >>>>> Sent from my iPhone >>>>> >>>>>> On Aug 5, 2016, at 9:23 AM, Jed Barton <jedbar...@gmail.com> wrote: >>>>>> >>>>>> Hey guys, >>>>>> >>>>>> Alright, i need you guys to try this. I am trying to place an order >>>>>> with amazon. My cart is all set. I click on the proceed to checkout >>>>>> button. >>>>>> I only have 1 address in there. It says my address, then radio button >>>>>> checked. Then i swipe once to the right and it says ship to this >>>>>> address button, so i double tap on it. I can not get anywhere further, >>>>>> it's useless. My thought is, when i double tap on the button, it isn't >>>>>> working. Is anyone else experienceing this same problem? It's >>>>>> extremely frustrating, cause i need to place this order. Any ideas? >>>>>> >>>>>> -- >>>>>> The following information is important for all members of the V iPhone >>>>>> list. >>>>>> >>>>>> If you have any questions or concerns about the running of this list, or >>>>>> if you feel that a member's post is inappropriate, please contact the >>>>>> owners or moderators directly rather than posting on the list itself. >>>>>> >>>>>> Your V iPhone list moderator is Mark Taylor and your owner is Cara >>>>>> Quinn - you can reach Cara at caraqu...@caraquinn.com >>>>>> >>>>>> The archives for this list can be searched at: >>>>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>>>> --- You received this message because you are subscribed to the Google >>>>>> Groups "VIPhone" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to viphone+unsubscr...@googlegroups.com. >>>>>> To post to this group, send email to viphone@googlegroups.com. >>>>>> Visit this group at https://groups.google.com/group/viphone. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor and your owner is Cara >>>> Quinn - 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