Hi Ronni, well Photoshop CS6 is in residence again and so are the droplets, well sort of! Following your last email I 1. Uninstalled Photoshop using its own uninstaller rather than CleanMyMac 2. Copied the PS CS6 DVD contents to the desktop 3. Rebooted in safe mode 4. Successfully ran the Photoshop CS6 installer 5. Successfully started Photoshop 7. Went to check for updates 8. Downloaded and installed updates 9. Restarted Photoshop 10. Created an Action 11. Created a Droplet from the action 12. Successfully ran the Droplet 13. Did a normal reboot 14. Photoshop will no longer open, hangs at Initialise 15. Did a safe reboot 16. Photoshop now behaving normally again 17. Opened all the applications that normally run 18. Photoshop still OK 19. Normal reboot 20. Photoshop again will not start
From the fact that a clone made on Thursday 9 August runs Photoshop in normal boot I conclude that something after 9 August is to blame. I have preserved the clone. I am at a loss as to how to proceed. I have no clear recollection or record of what happened in those few days, my policy is always to install updates when notified by MacUpdate ( but no beta versions!). I have no memory of "trying out" anything and if I did I would have deleted it with CleanMyMac. Severin Crisp On 14/08/2012, at 5:15 PM, Ronda Brown <ro...@mac.com> wrote: > Hi Severin, > > Comments in situ below. > > On 14/08/2012, at 4:42 PM, Severin Crisp <sevcr...@westnet.com.au> wrote: > >> Ronni, after a break here is an update on my ongoing issue. I did as you >> suggested and reset Home Directory Permissions and this has stopped the >> untoward Finder requests for authorisation. > > Good to hear. > >> The Photoshop issue remains unresolved. My current situation is that >> Photoshop CS6 will not start, either from my account or from a new user >> account. This situation developed AFTER I did a boot in safe mode and >> found that Photoshop opened. Now it does not start in any account or in >> safe mode, something has been broken. > > Booting into Safe Mode would not break anything. Safe Boot-Mode disables all > unnecessary extensions. > You then Reboot your Mac normally and it re-enables the system extensions. > >> I have uninstalled PhotoShop (Clean my Mac) and reinstalled, no joy. I >> have a clone created just prior to finding this out from the failing >> droplets and Photoshop there opens fine, though the droplets do not work. >> Forget the droplets for the moment, I want PhotoShop back again! >> When opening Photoshop the window progresses to Initialising then quits. An >> Adobe message offers to look at the report and comes back saying it can not >> offer a solution. All my other applications seem unaffected. I have >> knocked out all my Login items but still no Photoshop startup. I have >> zapped PRAM, I have run Disk Warrior, I have repaired permissions, I have >> sworn, I have torn my hair. >> What might I try next? > > Hmmm, not being a fan of Adobe products, about all I can suggest to try is > this: > Did you quit all other applications, even non-Adobe, before you attempted the > install? Not doing so can cause problems. > > 1) ShutDown you Mac > 2) Boot the Mac while holding down the shift key until the Login Window > appears > 3) Login and open the CS6 Disk Image > 4) Copy the contents of the disk image (Blue PS Icon) to the desktop > 5) Launch the installer from the desktop NOT the Disk Image > Install > 7) Reboot the Mac normally (without the Shift key) to re-enable the system > extensions > > The above installation information comes from the Adobe Support Site. > > Cheers, > Ronni > >> Severin >> >> On 13/08/2012, at 9:35 AM, Severin Crisp <sevcr...@westnet.com.au> wrote: >> >>> Thanks, Ronni. I have to go out for the morning, will try this afternoon. >>> Severin >>> On 13/08/2012, at 7:51 AM, Ronda Brown <ro...@mac.com> wrote: >>> >>>> Hi Severin, >>>> >>>> You mentioned: >>>>> Ronni, further information. The Droplets work when I boot in Safe mode. >>>>> >>>>> However Finder still asks for password when I put anything in the Trash. >>>>> Not >>>>> so from the alternative user account (when not in Safe mode). >>>>> Severin >>>> There are certain places where you must authenticate, but your Desktop >>>> isn't one of them (unless you are moving it from a folder that denies >>>> deleting things). >>>> >>>> I would suggest you reset the Home Directory Permissions and ACLs. >>>> >>>> Resetting the home folder permissions with the Reset Password utility will >>>> reset both the owner and the permissions. >>>> >>>> 1. Restart your Mac holding ⌘+R to boot into Lion Recovery, which will >>>> bring you to the Repair Utilities screen. >>>> >>>> 2. Open Terminal from the Utilities menu. >>>> >>>> 3. In Terminal, enter resetpassword and hit return key to open the Reset >>>> Password utility. >>>> >>>> 4. Choose your hard drive icon at the top, then choose your user from the >>>> drop-down menu below. >>>> DO NOT RESET the password here. >>>> >>>> 5. At the bottom of the window, under "Reset Home Directory Permissions >>>> and ACLs", click the "Reset" button. >>>> This may take awhile if you have a lot of files in your home folder. >>>> >>>> This should solve your permissions problems for most apps. However, it's >>>> possible you may have a few apps which had saved files with special >>>> permissions that are different from the user's default permissions (like >>>> preferences or application support files). >>>> For those apps, you may need to delete their preferences or reinstall the >>>> app. >>>> >>>> Cheers, >>>> Ronni >>>> >>>> On 12/08/2012, at 11:05 PM, Severin Crisp <sevcr...@westnet.com.au> wrote: >>>> >>>>> Yes, those are the current permissions >>>>> Thanks >>>>> Severin >>>>> >>>>> On 12/08/2012, at 5:39 PM, Ronda Brown <ro...@mac.com> wrote: >>>>> >>>>>> Hi Severin, >>>>>> >>>>>> Just a quick reply as I need to do more clients work for tomorrow. >>>>>> >>>>>> Mountain Lion does ask for authorisation and for you to authenticate if >>>>>> you are moving or deleting any that is system related. >>>>>> I've noticed it does this more than in Lion. >>>>>> You might have some permissions problems, but first check what >>>>>> Permissions you have on your Hard Drive and your User Home Folder? >>>>>> HD - system "Read & Write" >>>>>> wheel "Read only >>>>>> everyone "Read only >>>>>> >>>>>> User Home Folder - sev (me) "Read & Write >>>>>> staff "Read only" >>>>>> everyone "read only" >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>> >>>>>> On 12/08/2012, at 2:06 PM, Severin Crisp <sevcr...@westnet.com.au> wrote: >>>>>> >>>>>>> Ronni, yes, Droplets work fine in a fresh account. Interestingly, I >>>>>>> note that I am in general getting requests from Finder for >>>>>>> authorisation when moving files or just trashing them. Seems to happen >>>>>>> when nothing is locked and read and write is enabled for everything in >>>>>>> sight. I suspect that this may be the trouble, the droplet writes to >>>>>>> an existing folder, but where does it come from? I can find no >>>>>>> setting that is relevant. >>>>>>> Severin >>>>>>> >>>>>>> On 11/08/2012, at 5:03 PM, Severin Crisp <sevcr...@westnet.com.au> >>>>>>> wrote: >>>>>>> >>>>>>>> Yes, I have still to try that >>>>>>>> Severin >>>>>>>> >>>>>>>> On 11/08/2012, at 4:52 PM, Severin Crisp <sevcr...@westnet.com.au> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Yes, the first thing I did when trouble arose was to recreate them. >>>>>>>>> They worked previously in Lion too. As I noted earlier, the Action >>>>>>>>> (script) runs fine when you use it in the File/Automate/ Batch mode >>>>>>>>> but fails when that script is made into a Droplet(Applet). On >>>>>>>>> dragging and dropping a file to it in the dock it gives it gives one >>>>>>>>> half hearted bounce then nothing. Normally it would open Photoshop >>>>>>>>> and carry on. I am sure Adobe will come out with fix in due course, >>>>>>>>> clearly there is something in Mountain Lion that jars with Create >>>>>>>>> Droplet function, or rather running that droplet. >>>>>>>>> Severin >>>>>>>>> >>>>>>>>> >>>>>>>>> On 11/08/2012, at 4:39 PM, Ronda Brown <ro...@mac.com> wrote: >>>>>>>>> >>>>>>>>>> Hi Severin, >>>>>>>>>> >>>>>>>>>> So Droplets - File > Get Info shows Kind: Application (32-bit) >>>>>>>>>> These droplets were not originally created in CS6, is that correct? >>>>>>>>>> >>>>>>>>>> You have tried in a new User Account (as Daniel suggested); do your >>>>>>>>>> existing droplets work fine in the new user account? >>>>>>>>>> >>>>>>>>>> You have now re-created them in CS6 but they are still indicating >>>>>>>>>> they have been created in 32-bit? >>>>>>>>>> >>>>>>>>>> Did you also try (as Daniel suggested) System Preferences > Security >>>>>>>>>> & Privacy - General and 'Allow applications downloaded from:' and >>>>>>>>>> changing it to 'Anywhere' to see if that makes a difference to the >>>>>>>>>> droplets? >>>>>>>>>> >>>>>>>>>> Cheers, >>>>>>>>>> Ronni >>>>>>>>>> Sent from Ronni's iPad >>>>>>>>>> >>>>>>>>>> On 11/08/2012, at 4:07 PM, Severin Crisp <sevcr...@westnet.com.au> >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> That is the first statement at the beginning of Get Info for the >>>>>>>>>>> droplet. Droplets are drag and drop applications that you create >>>>>>>>>>> within Photoshop from Actions, which are essentially scripts. The >>>>>>>>>>> Droplet looks like an application in the Finder etc. >>>>>>>>>>> Severin >>>>>>>>>>> >>>>>>>>>>> On 11/08/2012, at 3:08 PM, Ronda Brown <ro...@mac.com> wrote: >>>>>>>>>>> >>>>>>>>>>>> Well, how did you see that Droplets is 32-bit mode as you >>>>>>>>>>>> mentioned previously? >>>>>>>>>>>> >>>>>>>>>>>> Photoshop CS6 is only 64 bit application on Mac OS >>>>>>>>>>>> On Windows, it is a 32 and 64 bit application. >>>>>>>>>>>> >>>>>>>>>>>> Cheers, >>>>>>>>>>>> Ronni >>>>>>>>>>>> >>>>>>>>>>>> On 11/08/2012, at 3:01 PM, Severin Crisp <sevcr...@westnet.com.au> >>>>>>>>>>>> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> There is no checkbox as in other applications. It just says >>>>>>>>>>>>> "Kind: Application (32 bit)" >>>>>>>>>>>>> Severin >>>>>>>>>>>>> >>>>>>>>>>>>> On 11/08/2012, at 1:25 PM, Ronda Brown <ro...@mac.com> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> If you Uncheck 32-bit it will run in 64-bit mode. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Cheers, >>>>>>>>>>>>>> Ronni >>>>>>>>>>>>>> Sent from Ronni's iPad >>>>>>>>>>>>>> >>>>>>>>>>>>>> On 11/08/2012, at 12:40 PM, Severin Crisp >>>>>>>>>>>>>> <sevcr...@westnet.com.au> wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>>> The 64 bit option is not available in the Get Info window. >>>>>>>>>>>>>>> Photoshop CS6 is right up to date according to Adobe Updater >>>>>>>>>>>>>>> and of course I have tried recompiling the droplets. HMMMM!!! >>>>>>>>>>>>>>> Enjoy the sunshine, a wonderful 22C here for lunch outside today >>>>>>>>>>>>>>> Regards >>>>>>>>>>>>>>> Severin >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> On 11/08/2012, at 7:47 AM, Ronda Brown <ro...@mac.com> wrote: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Change it to run in 64bit Mode in the Get Info window. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Cheers, >>>>>>>>>>>>>>>> Ronni >>>>>>>>>>>>>>>> Sent from Ronni's iPad >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> On 10/08/2012, at 10:35 PM, Severin Crisp >>>>>>>>>>>>>>>> <sevcr...@westnet.com.au> wrote: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Have just noticed that the Droplets are 32bit. Could that be >>>>>>>>>>>>>>>>> the trouble? >>>>>>>>>>>>>>>>> Severin >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> On 10/08/2012, at 5:46 PM, Daniel Kerr >>>>>>>>>>>>>>>>> <dan...@macwizardry.com.au> wrote: >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Do they give an error message when tried to be used? >>>>>>>>>>>>>>>>>> It could be they're treated as "little applications" that >>>>>>>>>>>>>>>>>> don't pass Gatekeeper. You could try System Preferences >>>>>>>>>>>>>>>>>> -Security and "allow all" (applications) to see if it lets >>>>>>>>>>>>>>>>>> you use them then. >>>>>>>>>>>>>>>>>> (sorry not very clear instructions as not near computer at >>>>>>>>>>>>>>>>>> moment. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Otherwise possibly another type of coding difference. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Thats one quick thought worth a try. >>>>>>>>>>>>>>>>>> Will think more later when free if that doesn't help :) >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Kind regards >>>>>>>>>>>>>>>>>> Daniel >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Sent from my iPhone 4s >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> --- >>>>>>>>>>>>>>>>>> Daniel Kerr >>>>>>>>>>>>>>>>>> MacWizardry >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Phone: 0414 795 960 >>>>>>>>>>>>>>>>>> Email: <daniel AT macwizardry.com.au> >>>>>>>>>>>>>>>>>> Web: <http://www.macwizardry.com.au> >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> ** For Everything Apple ** >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> On 10/08/2012, at 5:40 PM, Severin Crisp >>>>>>>>>>>>>>>>>> <sevcr...@westnet.com.au> wrote: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> I find that my Photoshop CS6 droplets do not work in >>>>>>>>>>>>>>>>>>> Mountain Lion, were fine in Lion. I see this is a >>>>>>>>>>>>>>>>>>> recognised problem with no very clear solution yet. I find >>>>>>>>>>>>>>>>>>> that the same Actions on which I base my failing Droplets >>>>>>>>>>>>>>>>>>> (File/Automate/Create Droplet…) in fact perform correctly >>>>>>>>>>>>>>>>>>> under File/Automate/Batch… Strange, the action and >>>>>>>>>>>>>>>>>>> dialogs seem vitally identical. >>>>>>>>>>>>>>>>>>> Anyone a comment to offer? >>>>>>>>>>>>>>>>>>> Severin Crisp > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> ________________________________________________________ Assoc Professor R Severin Crisp, FIP, CPhys, FAIP 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia. Phone (08) 9842 1950 (Int'l +61 8 9842 1950) email mailto:sevcr...@westnet.com.au ________________________________________________________ -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
