I agree Jon. They sell replacement windows. The website (for those who
are interested) is www.zenwindows.com. The guy told me that they are
not having a lot of people fill out their online form. Well, it took me
a few minutes to find the link to it!!
Thanks,
Riva
Jon Haworth wrote:
I think your client is wrong.
If I'm looking to buy a widget, I'll visit a bunch of widget-selling sites. At each one
I'll expect to be able to find the particular widget I want quickly, and I'll want to see
whether it's in stock, how much it costs, and what the delivery time is. If one of these
sites is badly designed and makes it difficult for me to actually do what I want, I'll
stare at the homepage for a couple of seconds and then click "Back".
I suppose if their business is one of a kind or has an outstanding reputation
in their particular area then it's a different story, but if they're competing
in a crowded market they'd better make it as easy as they can for their
customers to give them money.
Cheers
Jon
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