Ya, that may be the way to go. What are you paying per hour?

On Thu, Oct 15, 2009 at 6:27 AM, Scott Reed <scottr...@onlyinternet.net> wrote:
> Have you considered per hour rates with a minimum trip charge to the
> customer?
> We do a flat rate install charge and pay the installer a flat rate.
> Repairs are done per hour, usually minimum 15 minutes charging the
> customer 50% more than we pay the repair person.
>
> RickG wrote:
>> Some of the rates I posted assumed the installer was already on site
>> for an installation. I'm just need to consider trouble calls so I
>> revised the schedule below. I used to give $25 per service call but
>> the problem I ran into was that they would go out to a customer's find
>> nothing or perhaps something simple such as a loose cable, then they
>> get paid for doing little or nothing. At that point, I'd rather do it
>> myself and keep the money. You may have a point about paying mileage
>> or a separate truck roll fee. Either way, I have guys more than
>> willing to do it for the amounts below but I truly dont want to take
>> advantage of anyone which is why I'm asking. A flat "one size fits
>> all" rate doesnt seem fair to the company so I'm trying to come up
>> with a more specific rate schedule based on the expected time to do
>> the job.
>>
>> $30 -- Service call to replace ethernet cable on customer's premises
>> (normal run).
>> $20 -- Service call to replace radio/antenna performed on site at
>> customer's premises.
>> $10 -- Service call to replace POE, and/or power supply performed on
>> site at customer's premises.
>> $10 -- Uninstall canceled customer (remove radio and mount).
>> $10 -- Site survey performed on site at prospective customer's premises.
>> $5 -- NTF. i.e. reset radio/router. Note: May be billable to customer!
>> $5 -- Extended area trip fee (Within KyWiFi service area but outside of
>> Montgomery County).
>>
>>
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>
> --
> Scott Reed
> Sr. Systems Engineer
> GAB Midwest
> 1-800-363-1544 x4000
> Cell: 260-273-7239
>
>
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