No offense taken.
And I doubt I have ever told an employee to run.
But I have told them to show some hustle when dragging their butt, and that is
never wrong for an employer to say.
But I would fire anyone that told me to fuck off.
By saying that they are saying “please fire me”.
Employers that do not say things that are needed end up with a bunch of
employees not giving a full day’s effort for a full day’s pay.
From: Timothy Steele
Sent: Sunday, April 30, 2017 7:30 AM
To: af@afmug.com
Subject: Re: [AFMUG] installer hire / training process.
I've had a few of the jobs listed yes we had to hustle but even when I was in
fast food I never had a boss disrespectful enough to have the nerve and say
don't walk run is all I'm saying respect go's both ways with employees and
employer you treat them like crap they treat you like crap that was the only
point I was trying to make go ahead and take offense to that if you want but
truth is truth I'm just the only 1 willing to say it because I don't need this
list anyway it's just fun watching you all go crazy
On Sat, Apr 29, 2017, 11:06 PM Jerry Head <li...@blountbroadband.com> wrote:
Absolutely in 8 of those jobs....if I were working hard already.
On 4/24/2017 9:46 AM, Chuck McCown wrote:
Can you imagine telling your employer to fuck off (when asked to hustle) in
the following jobs?
Soldier
Life Guard
Fireman
EMT
Cop
Airline baggage loader, unloader
Airline fuel line operator
Personal Trainer
Flat Rate Roofer
Athlete
ER Nurse
Fast Food worker during lunch
Package sorter/truck loader UPS (I had this job once)
Ranch hand staking hay.
Subway sandwich maker during lunch.
Meat cutter.
I could be here all day listing jobs that require you to jog/hustle/run.
I do not think it is in any way unreasonable to ask an installer to have
some spring in their step.
From: Chuck McCown
Sent: Monday, April 24, 2017 8:31 AM
To: af@afmug.com
Subject: Re: [AFMUG] installer hire / training process.
Not saying to rush for the sake of rushing, saying to go fast. Do things
perfectly in the least amount of time possible. That means hustle. Why would
you chose to slowly drag your ass between the truck and the house? There is
absolutely no justification for not jogging back and forth. Not saying to
sprint or full on run. Just jog, show some hustle. Economy of movements.
That includes tool and supply organization.
At the end of the day it is now many perfect installs you do a day. If you
get more than the other guy and you drag your ass, I would not can you,
probably give you a raise.
But if you were dragging your ass, leaving the shop late, BSing instead of
working I would tell you to ‘hustle” one time...
From: Josh Reynolds
Sent: Monday, April 24, 2017 8:24 AM
To: af@afmug.com
Subject: Re: [AFMUG] installer hire / training process.
To tell the truth, I'd be telling you to fuck off as well.
Having an employee run is a liability for several reasons. Rushing leads to
forgotten things and shoddy work, and tying installs to pay with cause you to
end up with the install quality that DirecTV subcontractors do, as they get
paid per room/job as well. It's absolutely shit work that looks bad and often
has problems you will have to roll a truck for.
Slow and smooth, measured work, thought out in advance with no wasted
efficiency. THAT will be fast and quality work.
"Slow is smooth, smooth is fast."
In the end, it's your business. I'm just some guy.
- Josh
On Apr 24, 2017 8:57 AM, "Chuck McCown" <ch...@wbmfg.com> wrote:
Well then you would not be working for me. Or UPS or FedEX or Les Schwab
or Tunex or ......
Treating someone like crap is a far different thing than treating them
like an adult. You own their work output when they are on the clock and they
need to work efficiently.
It is not unreasonable at all to expect some hustle. I don’t pay anyone
to take their time.
From: Timothy Steele
Sent: Monday, April 24, 2017 7:53 AM
To: af@afmug.com
Subject: Re: [AFMUG] installer hire / training process.
If you treat your employees like crap like that there going to start
looking for a new boss I know if I was walking to the house and you told me to
run I would quit on the spot if that's what you want then go for it
On Mon, Apr 24, 2017, 9:43 AM Chuck McCown <ch...@wbmfg.com> wrote:
You cannot expect a younger person to run for any reason until they
decide that it might benefit them, and even them real hustle will be rare.
I would put them on piece rate or daily rate and tell them they have to
do at least 3 per day to keep their job. Once they are doing 3, then up it to
4 or keep them on piece rate.
Have you actually said “RUN!” when they were walking from truck to
house? Have them watch the first half of full metal jacket and give them a bit
of drill sergeant treatment.
I believe in “management by telling” you actually have to tell them,
in simple and clear terms exactly what you want.
From: Brandon Yuchasz
Sent: Sunday, April 23, 2017 5:37 PM
To: af@afmug.com
Subject: [AFMUG] installer hire / training process.
I was going to type a long PC type post about this (which I did anyway
sorry) . But instead I am going to just ask how you guys go about trying to
teach / train a new installer to work faster?
We have a guy right now that was hired to be an installer with other
duties as assigned. He is good at the other duties and has a good understanding
of networking, computers and even RF. The problem is that he is very slow on
installs and the primary job he was hired to do.
I spent quite a bit of time with him last week trying to figure out
where the speed issues were coming from. So I took him on site surveys ahead of
time with me and we laid out the entire installs during the survey. Install
here, wire down here, across here in through wall here and terminate. You could
see the tower from these sites so hanging and tuning the radio was a breeze.
I sent him out on two installs the day after that. First one I
considered a hard install. The second one easy. They took him over 10 hours
not counting drive time.
I spent the next morning doing site checks on them with the customers
permission. Both customers were happy with him and his install and not a single
thing on the install was done incorrectly I took another installer with me and
asked him to run the time frame in his head. He came up to 3 hours for each
install. So had I but we are both experienced.
So I talked really briefly with the new guy about getting faster and
then took him to an install I had surveyed myself. Ran him through the entire
install. Radio here, wire down here….. in and terminate. Install router. I left
the more experienced guy with him to answer questions but told him to not
physically help and explained to the new guy that if he had questions to ask
because the other guy is there to help him figure out a faster process and
would be talking with me after the install about ways to speed up the process
so we can help him. I should mention the experienced guy is a supervisor so no
hard feelings should be had here. I left him at 9:00
I was thinking that maybe I was being unrealistic in my time frames on
installs since normally I have a helper on my installs and we knock out three
to four a day. I felt like I got my installs done in 3 hours max when I was
alone but never really timed them. So when I left the new guy I drove a half
hour to what I considered a hard install and did it alone. Was done at 12:30
and driving back to check on the new guy. When I got there he was just about
done with the install but the truck was spread around the driveway ( not
throwing stones I have been known to do this). So he was going past hour 4 at
this point with paperwork and packing the truck he was going to be at 5 for
sure. I stepped in did the paperwork and quietly asked the other guy to pack
up the truck some. This was done for selfish reasons ( its Friday and I have a
family) and also because we had a between 1 and 3 to hit for the final install
of the day.
Grabbed subway. Scoffed it down. I bought and we headed to the last job.
I had the supervisor guy in my truck and we have worked together a lot
100s of installs together. So on the way to the install which he had never seen
I prep him on it. Big ladder ( 32”) up on the gable on the back of the house.
Take the little giant around to the deck so I can access the roof. And it’s a
tripod install. So when we pull into the drive I point to the back of the house
“that’s the back” he says okay and I go to ring the doorbell and say hello. He
has the new guy with him so he told him to help with the ladder and then
instructed him to start an rj45 on a wire. When I walked out the ladder was up
and the supervisor was at the top screwing down the tripod. I grabbed the mast,
mounted the antenna and put the wireless unit on it to tune and scurried up the
small ladder and up the roof. Ill make this short. We hung the gear and tuned
and marked the tripod and I went down and he had just finished the RJ45. In
his defense he had put one on a 3 foot scrap piece that he had confused with
the rest of the wire in the box( I don’t know) so this was his second end.
Anyway we just ran the job and he stayed out of the way. This was a hard roof,
tall and not LOS and we were done in the truck heading home in just under two
hours. But that was two guys and we ran.
Ok so this is getting long sorry about that but I just am at a loss
with this guy. I did realize on that last job I run on job sites. I always run
to the truck back from the truck and I think ahead. This guy defiantly does not
run and nothing is done with any sense of urgency. He is certainly smart and I
hate to let him go because he has other values but I don’t know what I can do
to help him. He was hired to take the load off of me and I realize at the
beginning new guys are work but its been over two months now he just recently
took on jobs alone and he is not taking the load off. He is adding to it.
Thoughts?
Is to wrong to say, your slow I don’t know why but I am going to fire
you if you don’t get fast. I wish I could tell you how to get fast but Its lots
of little things. Start with running everywhere you go and see if that helps?
Seriously…. I do want to know from those of you that have hired lots
of guys what are your thoughts? Should I not be running one man crews with the
expectation of two installs in an 8 hour day with an hour of drive time in
there?
Thanks,
Brandon
