Absolutely in 8 of those jobs....if I were working hard already.
On 4/24/2017 9:46 AM, Chuck McCown wrote:
Can you imagine telling your employer to fuck off (when asked to
hustle) in the following jobs?
Soldier
Life Guard
Fireman
EMT
Cop
Airline baggage loader, unloader
Airline fuel line operator
Personal Trainer
Flat Rate Roofer
Athlete
ER Nurse
Fast Food worker during lunch
Package sorter/truck loader UPS (I had this job once)
Ranch hand staking hay.
Subway sandwich maker during lunch.
Meat cutter.
I could be here all day listing jobs that require you to jog/hustle/run.
I do not think it is in any way unreasonable to ask an installer to
have some spring in their step.
*From:* Chuck McCown
*Sent:* Monday, April 24, 2017 8:31 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] installer hire / training process.
Not saying to rush for the sake of rushing, saying to go fast. Do
things perfectly in the least amount of time possible. That means
hustle. Why would you chose to slowly drag your ass between the truck
and the house? There is absolutely no justification for not jogging
back and forth. Not saying to sprint or full on run. Just jog, show
some hustle. Economy of movements. That includes tool and supply
organization.
At the end of the day it is now many perfect installs you do a day.
If you get more than the other guy and you drag your ass, I would not
can you, probably give you a raise.
But if you were dragging your ass, leaving the shop late, BSing
instead of working I would tell you to ‘hustle” one time...
*From:* Josh Reynolds
*Sent:* Monday, April 24, 2017 8:24 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] installer hire / training process.
To tell the truth, I'd be telling you to fuck off as well.
Having an employee run is a liability for several reasons. Rushing
leads to forgotten things and shoddy work, and tying installs to pay
with cause you to end up with the install quality that DirecTV
subcontractors do, as they get paid per room/job as well. It's
absolutely shit work that looks bad and often has problems you will
have to roll a truck for.
Slow and smooth, measured work, thought out in advance with no wasted
efficiency. THAT will be fast and quality work.
"Slow is smooth, smooth is fast."
In the end, it's your business. I'm just some guy.
- Josh
On Apr 24, 2017 8:57 AM, "Chuck McCown" <ch...@wbmfg.com> wrote:
Well then you would not be working for me. Or UPS or FedEX or Les
Schwab or Tunex or ......
Treating someone like crap is a far different thing than treating
them like an adult. You own their work output when they are on
the clock and they need to work efficiently.
It is not unreasonable at all to expect some hustle. I don’t pay
anyone to take their time.
*From:* Timothy Steele
*Sent:* Monday, April 24, 2017 7:53 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] installer hire / training process.
If you treat your employees like crap like that there going to
start looking for a new boss I know if I was walking to the house
and you told me to run I would quit on the spot if that's what you
want then go for it
On Mon, Apr 24, 2017, 9:43 AM Chuck McCown <ch...@wbmfg.com> wrote:
You cannot expect a younger person to run for any reason until
they decide that it might benefit them, and even them real
hustle will be rare.
I would put them on piece rate or daily rate and tell them
they have to do at least 3 per day to keep their job. Once
they are doing 3, then up it to 4 or keep them on piece rate.
Have you actually said “RUN!” when they were walking from
truck to house? Have them watch the first half of full metal
jacket and give them a bit of drill sergeant treatment.
I believe in “management by telling” you actually have to tell
them, in simple and clear terms exactly what you want.
*From:* Brandon Yuchasz
*Sent:* Sunday, April 23, 2017 5:37 PM
*To:* af@afmug.com
*Subject:* [AFMUG] installer hire / training process.
I was going to type a long PC type post about this (which I
did anyway sorry) . But instead I am going to just ask how you
guys go about trying to teach / train a new installer to work
faster?
We have a guy right now that was hired to be an installer with
other duties as assigned. He is good at the other duties and
has a good understanding of networking, computers and even RF.
The problem is that he is very slow on installs and the
primary job he was hired to do.
I spent quite a bit of time with him last week trying to
figure out where the speed issues were coming from. So I took
him on site surveys ahead of time with me and we laid out the
entire installs during the survey. Install here, wire down
here, across here in through wall here and terminate. You
could see the tower from these sites so hanging and tuning the
radio was a breeze.
I sent him out on two installs the day after that. First one I
considered a hard install. The second one easy. They took him
over 10 hours not counting drive time.
I spent the next morning doing site checks on them with the
customers permission. Both customers were happy with him and
his install and not a single thing on the install was done
incorrectly I took another installer with me and asked him to
run the time frame in his head. He came up to 3 hours for each
install. So had I but we are both experienced.
So I talked really briefly with the new guy about getting
faster and then took him to an install I had surveyed myself.
Ran him through the entire install. Radio here, wire down
here….. in and terminate. Install router. I left the more
experienced guy with him to answer questions but told him to
not physically help and explained to the new guy that if he
had questions to ask because the other guy is there to help
him figure out a faster process and would be talking with me
after the install about ways to speed up the process so we can
help him. I should mention the experienced guy is a supervisor
so no hard feelings should be had here. I left him at 9:00
I was thinking that maybe I was being unrealistic in my time
frames on installs since normally I have a helper on my
installs and we knock out three to four a day. I felt like I
got my installs done in 3 hours max when I was alone but never
really timed them. So when I left the new guy I drove a half
hour to what I considered a hard install and did it alone. Was
done at 12:30 and driving back to check on the new guy. When
I got there he was just about done with the install but the
truck was spread around the driveway ( not throwing stones I
have been known to do this). So he was going past hour 4 at
this point with paperwork and packing the truck he was going
to be at 5 for sure. I stepped in did the paperwork and
quietly asked the other guy to pack up the truck some. This
was done for selfish reasons ( its Friday and I have a family)
and also because we had a between 1 and 3 to hit for the
final install of the day.
Grabbed subway. Scoffed it down. I bought and we headed to the
last job.
I had the supervisor guy in my truck and we have worked
together a lot 100s of installs together. So on the way to the
install which he had never seen I prep him on it. Big ladder (
32”) up on the gable on the back of the house. Take the little
giant around to the deck so I can access the roof. And it’s a
tripod install. So when we pull into the drive I point to the
back of the house “that’s the back” he says okay and I go to
ring the doorbell and say hello. He has the new guy with him
so he told him to help with the ladder and then instructed him
to start an rj45 on a wire. When I walked out the ladder was
up and the supervisor was at the top screwing down the tripod.
I grabbed the mast, mounted the antenna and put the wireless
unit on it to tune and scurried up the small ladder and up the
roof. Ill make this short. We hung the gear and tuned and
marked the tripod and I went down and he had just finished the
RJ45. In his defense he had put one on a 3 foot scrap piece
that he had confused with the rest of the wire in the box( I
don’t know) so this was his second end. Anyway we just ran the
job and he stayed out of the way. This was a hard roof, tall
and not LOS and we were done in the truck heading home in just
under two hours. But that was two guys and we ran.
Ok so this is getting long sorry about that but I just am at a
loss with this guy. I did realize on that last job I run on
job sites. I always run to the truck back from the truck and I
think ahead. This guy defiantly does not run and nothing is
done with any sense of urgency. He is certainly smart and I
hate to let him go because he has other values but I don’t
know what I can do to help him. He was hired to take the load
off of me and I realize at the beginning new guys are work but
its been over two months now he just recently took on jobs
alone and he is not taking the load off. He is adding to it.
Thoughts?
Is to wrong to say, your slow I don’t know why but I am going
to fire you if you don’t get fast. I wish I could tell you how
to get fast but Its lots of little things. Start with running
everywhere you go and see if that helps?
Seriously…. I do want to know from those of you that have
hired lots of guys what are your thoughts? Should I not be
running one man crews with the expectation of two installs in
an 8 hour day with an hour of drive time in there?
Thanks,
Brandon
