Yes, very annoying. It almost seems like this is a delay pratice.
Richard Fortin Remedy Administrator [EMAIL PROTECTED] 562.346.2241 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, November 06, 2007 7:31 AM To: arslist@ARSLIST.ORG Subject: OT-Support Question - Whine - Rant - Ignore me! Does anyone find it as annoying as I do that when you submit a ticket to Support, you almost always get a request back that asks these questions? What Remedy products are you using? Version and patch levels? What is your system environment, OS, DB, etc,? When you submit a ticket, you select the server and along with it what is installed on it. How hard it is for them to look?? Granted, I normally think ahead and put it in my ticket. This time I didn't. Grrrrrrr. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
