The Support folks know we are not happy; they looked decidedly nervous at the breakfast, possibly because the menu included large trays of cooked tomatoes, perfect for pelting your least-favorite support reps. The crowd was just polite enough to refrain from throwing things. The hottest topic was raised by all of the U. S. governmental agencies who cannot send log files off-shore (if they can send them at all), and have difficulty working at all with out-sourced/off-shored/ whatever you want to call it - non-U. S.-based support staff.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, November 06, 2007 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: OT-Support Question - Whine - Rant - Ignore me! ** I even asked him if he was Retarded, and he apologized and asked me the same question again but written different. I gave up. On 11/6/07, patrick zandi <[EMAIL PROTECTED]> wrote: no biggy claire, I have been asked that 4 times on the same ticket.. Even after I have answered it. On 11/6/07, Sanford, Claire <[EMAIL PROTECTED] > wrote: Does anyone find it as annoying as I do that when you submit a ticket to Support, you almost always get a request back that asks these questions? What Remedy products are you using? Version and patch levels? What is your system environment, OS, DB, etc,? When you submit a ticket, you select the server and along with it what is installed on it. How hard it is for them to look?? Granted, I normally think ahead and put it in my ticket. This time I didn't. Grrrrrrr. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" -- Patrick Zandi -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
