I guess I have to wonder why anybody even bothers submitting requests for support anymore. Why bother? Why waste your time when you can get far better support much faster and for FREE from this list?
I guess there are a few issues where you have no choice--maybe a licensing issue...I'm hard pressed to think of anything else. About a year ago I had an issue that I posed to the list and didn't get an answer for, so I thought to myself that I was going to submit a request just for the principle of it. "We're paying for support!" I told myself. So I submitted the request--what a waste of time and energy. So now we pay for support just for patches and upgrades. The Support site isn't even worthwhile anymore. It used to be very helpful with very nicely written articles. Now it's worthless. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, November 06, 2007 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: OT-Support Question - Whine - Rant - Ignore me! ** I even asked him if he was Retarded, and he apologized and asked me the same question again but written different. I gave up. On 11/6/07, patrick zandi <[EMAIL PROTECTED]> wrote: no biggy claire, I have been asked that 4 times on the same ticket.. Even after I have answered it. On 11/6/07, Sanford, Claire <[EMAIL PROTECTED] > wrote: Does anyone find it as annoying as I do that when you submit a ticket to Support, you almost always get a request back that asks these questions? What Remedy products are you using? Version and patch levels? What is your system environment, OS, DB, etc,? When you submit a ticket, you select the server and along with it what is installed on it. How hard it is for them to look?? Granted, I normally think ahead and put it in my ticket. This time I didn't. Grrrrrrr. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" -- Patrick Zandi -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
