Ray, The information folks have given you is almost correct.
1) You are indeed going to need to edit the file ar.conf. Specifically the line Db-password: You will notice that it is an encrypted string. You will type in the CLEAR TEXT password. 2) Start the AR System server. It will recognize that the value for Db-password is not encrypted and will try and use the value that is there as it is for the password. Since you have put in the correct password, all is OK. So, far, everything is correct with the advice you were given. Now is where there is another step.... 3) The AR System server will not do anything to that password in the file. So, the ar.conf file has a clear text password in it. You want to IMMEDIATELY go into the Server Information screens and change the password through the AR System to something new. This will get an encrypted version of the new password in the file. If you really want it to be the same password, you can simply specify the same password as the new password (most DBs will allow this). If there is a problem, just change it to something else, then change it back. So, the information about how to get going is correct, you just need the final step of changing the password through the AR System configuration interface to get the password in ar.conf encrypted. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, July 02, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up I've heard (but never tried) that you can put the unencrypted password in ar.conf, and the AR server will catch it, encrypt it and use that from then on. That probably won't change the database password, but, if that works, you would be able to at least put your new password in and have it use it. The line you're looking for in ar.conf is "Db-password:" Good luck, Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ray T. Sent: Thursday, July 02, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up My environment is ARS 6.3 p20, Oracle 9.0.2.8. On Thu, Jul 2, 2009 at 1:10 PM, Ray T.<cool.deve...@gmail.com> wrote: > Hi all, I am trying to setup an instance of Remedy that is a copy of > the production. I copied the file system and had the oracle database > copied as well, and then made changes as necessary, but I hit a wall. > > unfortunately, the aradmin password was changed in the copied > database. When the new instance of Remedy starts and tries to connect > to the copied database, it of course tries to use the aradmin password > from production and it fails to connect. I don't know the password for > aradmin user in production database (don't ask). > > How can I tell Remedy, when it's not running, to use a certain > password for aradmin? I thought the password was encrypted in ar.conf, > but I don't see it there. Not that it would help, because it would be > in encrypted form. Where does Remedy store aradmin password? Can't be > in the database. > > Other than doing an "upgrade" install of AR Server on the copied > instance, what option do I have? > > I hesitate to change the password in prod and then copy > ar.conf...because I suspect that some external stuff may be tapping > into the database there using aradmin account. > > TIA. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
