I thought Doug retired with his millions of dollars he gets from BMC. Howard
On Thu, Jul 2, 2009 at 3:11 PM, Warren Baltimore <warrenbaltim...@gmail.com>wrote: > ** Hmmmm..... > > I'm not sure we should trust this Doug Mueller guy.... > > I mean, really? What kind of Remedy work has he ever done? > > :-p > > Always good to see you on the list Doug! > > On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug <doug_muel...@bmc.com>wrote: > >> Ray, >> >> The information folks have given you is almost correct. >> >> 1) You are indeed going to need to edit the file ar.conf. Specifically >> the >> line Db-password: >> >> You will notice that it is an encrypted string. You will type in the >> CLEAR TEXT password. >> >> 2) Start the AR System server. It will recognize that the value for >> Db-password is not encrypted and will try and use the value that is >> there >> as it is for the password. >> >> Since you have put in the correct password, all is OK. >> >> So, far, everything is correct with the advice you were given. >> >> Now is where there is another step.... >> >> 3) The AR System server will not do anything to that password in the file. >> So, >> the ar.conf file has a clear text password in it. >> >> You want to IMMEDIATELY go into the Server Information screens and >> change >> the password through the AR System to something new. This will get an >> encrypted version of the new password in the file. >> >> If you really want it to be the same password, you can simply specify >> the >> same password as the new password (most DBs will allow this). If there >> is >> a problem, just change it to something else, then change it back. >> >> >> So, the information about how to get going is correct, you just need the >> final >> step of changing the password through the AR System configuration >> interface to >> get the password in ar.conf encrypted. >> >> Doug Mueller >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] On Behalf Of Lyle Taylor >> Sent: Thursday, July 02, 2009 10:19 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: How do I Change the ARAdmin password Remedy uses Without >> having Remedy up >> >> I've heard (but never tried) that you can put the unencrypted password in >> ar.conf, and the AR server will catch it, encrypt it and use that from then >> on. That probably won't change the database password, but, if that works, >> you would be able to at least put your new password in and have it use it. >> The line you're looking for in ar.conf is "Db-password:" >> >> Good luck, >> Lyle >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] On Behalf Of Ray T. >> Sent: Thursday, July 02, 2009 11:14 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: How do I Change the ARAdmin password Remedy uses Without >> having Remedy up >> >> My environment is ARS 6.3 p20, Oracle 9.0.2.8. >> >> On Thu, Jul 2, 2009 at 1:10 PM, Ray T.<cool.deve...@gmail.com> wrote: >> > Hi all, I am trying to setup an instance of Remedy that is a copy of >> > the production. I copied the file system and had the oracle database >> > copied as well, and then made changes as necessary, but I hit a wall. >> > >> > unfortunately, the aradmin password was changed in the copied >> > database. When the new instance of Remedy starts and tries to connect >> > to the copied database, it of course tries to use the aradmin password >> > from production and it fails to connect. I don't know the password for >> > aradmin user in production database (don't ask). >> > >> > How can I tell Remedy, when it's not running, to use a certain >> > password for aradmin? I thought the password was encrypted in ar.conf, >> > but I don't see it there. Not that it would help, because it would be >> > in encrypted form. Where does Remedy store aradmin password? Can't be >> > in the database. >> > >> > Other than doing an "upgrade" install of AR Server on the copied >> > instance, what option do I have? >> > >> > I hesitate to change the password in prod and then copy >> > ar.conf...because I suspect that some external stuff may be tapping >> > into the database there using aradmin account. >> > >> > TIA. >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers Are" >> >> >> NOTICE: This email message is for the sole use of the intended >> recipient(s) and may contain confidential and privileged information. Any >> unauthorized review, use, disclosure or distribution is prohibited. If you >> are not the intended recipient, please contact the sender by reply email and >> destroy all copies of the original message. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers Are" >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
