Hmmmm..... I'm not sure we should trust this Doug Mueller guy....
I mean, really? What kind of Remedy work has he ever done? :-p Always good to see you on the list Doug! On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug <doug_muel...@bmc.com> wrote: > Ray, > > The information folks have given you is almost correct. > > 1) You are indeed going to need to edit the file ar.conf. Specifically the > line Db-password: > > You will notice that it is an encrypted string. You will type in the > CLEAR TEXT password. > > 2) Start the AR System server. It will recognize that the value for > Db-password is not encrypted and will try and use the value that is there > as it is for the password. > > Since you have put in the correct password, all is OK. > > So, far, everything is correct with the advice you were given. > > Now is where there is another step.... > > 3) The AR System server will not do anything to that password in the file. > So, > the ar.conf file has a clear text password in it. > > You want to IMMEDIATELY go into the Server Information screens and change > the password through the AR System to something new. This will get an > encrypted version of the new password in the file. > > If you really want it to be the same password, you can simply specify the > same password as the new password (most DBs will allow this). If there > is > a problem, just change it to something else, then change it back. > > > So, the information about how to get going is correct, you just need the > final > step of changing the password through the AR System configuration interface > to > get the password in ar.conf encrypted. > > Doug Mueller > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Lyle Taylor > Sent: Thursday, July 02, 2009 10:19 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I Change the ARAdmin password Remedy uses Without > having Remedy up > > I've heard (but never tried) that you can put the unencrypted password in > ar.conf, and the AR server will catch it, encrypt it and use that from then > on. That probably won't change the database password, but, if that works, > you would be able to at least put your new password in and have it use it. > The line you're looking for in ar.conf is "Db-password:" > > Good luck, > Lyle > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Ray T. > Sent: Thursday, July 02, 2009 11:14 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I Change the ARAdmin password Remedy uses Without > having Remedy up > > My environment is ARS 6.3 p20, Oracle 9.0.2.8. > > On Thu, Jul 2, 2009 at 1:10 PM, Ray T.<cool.deve...@gmail.com> wrote: > > Hi all, I am trying to setup an instance of Remedy that is a copy of > > the production. I copied the file system and had the oracle database > > copied as well, and then made changes as necessary, but I hit a wall. > > > > unfortunately, the aradmin password was changed in the copied > > database. When the new instance of Remedy starts and tries to connect > > to the copied database, it of course tries to use the aradmin password > > from production and it fails to connect. I don't know the password for > > aradmin user in production database (don't ask). > > > > How can I tell Remedy, when it's not running, to use a certain > > password for aradmin? I thought the password was encrypted in ar.conf, > > but I don't see it there. Not that it would help, because it would be > > in encrypted form. Where does Remedy store aradmin password? Can't be > > in the database. > > > > Other than doing an "upgrade" install of AR Server on the copied > > instance, what option do I have? > > > > I hesitate to change the password in prod and then copy > > ar.conf...because I suspect that some external stuff may be tapping > > into the database there using aradmin account. > > > > TIA. > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. Any > unauthorized review, use, disclosure or distribution is prohibited. If you > are not the intended recipient, please contact the sender by reply email and > destroy all copies of the original message. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
