I have seen this before: the user record is updated by workflow when permissions are added to CTM:People Permissions Group. Sometimes during data loading through the management tool, the user record is not synchronised correctly with the set of records in CTM:People Permissions Group. In fact, I have a Meta-Update script that validates/corrects the user record from the Permissions records :)
Validate that the Asset Admin group id is in the User record's group list for that user. You can probably do it visually and fix it manually. If the associated group id is missing, delete and re-add the permission. Cheers Ben Chernys www.softwaretoolhouse.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: November-04-13 00:25 To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management Looks like the Overview Console is Public and the field is public as well. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, October 31, 2013 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <lisa.kemes....@dla.mil> wrote: ** I m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It s viewable for an account with Admin permissions, so it s a permission issue right? I ve compared all of these objects on Staging to Dev and they are exactly the same. I m not sure why it s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3426 / Virus Database: 3222/6805 - Release Date: 11/03/13 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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