Chris,
 
 Make sure they have escalated the issue to their development department,
or at least to an escalation engineer that has source code access.  No-one
without source code access will be able to debug the issue.  All anyone
else could do is see if the dump location matched a known bug/fix they
already had documented.
 
 Good luck!
 
>   We are still waiting for Checkpoint to get back to
>   us after we FTPed the dump file to them.  Hopefully
>   we'll hear soon, although they've hardly been quick
>   so far.

 Neil Pike
 Protech Computing Ltd
 Tel.  07710-168869
 IM.  [EMAIL PROTECTED]

 

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