On 11/15/03 1:18 AM, "Geoffrey Loeffler" <[EMAIL PROTECTED]> Spew into the Cybertrough:
> Apple wanting to take away your cd rom is wrong and stupid, > you use it for cds until the new one arrives. What's the problem with > swapping the old drive when the new one when it arrives? How in any > way possible does this course of action be detrimental to Apple. > Except make one more loyal person a little unhappy. As an Apple Certified Desktop and Portable and OS X Server technician managing an Apple Authorized Repair Facility I feel the need to set you straight on this. It is not at ALL unreasonable for Apple to ask to keep the optical module to facilitate that repair. In fact, by rule they are supposed to keep the whole laptop. Here are a couple of reasons why. When a replacement is shipped and the customer gets a new one, the old/damaged optical drive has to be sent back to Apple as a dead core, they in turn send it back for a partial refund from the manufacturer of the part. You have 7 days to get it back to Apple in Elk Grove California. Now let's say that the shop gave him his optical module back during this repair so he could use it. Then on the 15th of November the shop gets his brand new one in from Apple. They have until the 22nd to get the dead core back. What happens if this customer is on vacation until after thanksgiving? Loses the core unit? Steps on the core unit? Has the core unit stolen out of his car? Accidentally brings in a different module? See what I mean? There are many scenarios and I have seen them all. HE is really lucky that he hasn't had to leave the whole laptop there during the repair. -- Kyle H. Hansen "It's Always darkest... right before it gets totally black." -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
