On 11/16/03 3:17 AM, "Geoffrey Loeffler" <[EMAIL PROTECTED]> Spew into the Cybertrough:
>> On 11/15/03 1:18 AM, "Geoffrey Loeffler" <[EMAIL PROTECTED]> Spew into the >> Cybertrough: >> >>> Apple wanting to take away your cd rom is wrong and stupid, >>> you use it for cds until the new one arrives. What's the problem with >>> swapping the old drive when the new one when it arrives? How in any >>> way possible does this course of action be detrimental to Apple. >>> Except make one more loyal person a little unhappy. >> >> >> > > At 18:55 -0500 11/15/2003, Kyle Hansen wrote: > >> Here are a couple of reasons why. When a replacement is shipped and the >> customer gets a new one, the old/damaged optical drive has to be sent back >> to Apple as a dead core, they in turn send it back for a partial refund from >> the manufacturer of the part. You have 7 days to get it back to Apple in >> Elk Grove California. Now let's say that the shop gave him his optical >> module back during this repair so he could use it. Then on the 15th of >> November the shop gets his brand new one in from Apple. They have until the >> 22nd to get the dead core back. What happens if this customer is >> >> on vacation until after thanksgiving? >> Loses the core unit? >> Steps on the core unit? >> Has the core unit stolen out of his car? >> Accidentally brings in a different module? > > I maybe wrong, or just misunderstand. If the customer kept > the malfunctioning drive to at least get some use of his computer and > is able to use it for CDs, the new one arrives and the customer did > not do one of the above listed scenarios or one of the million other > things possible. Does it not equate to, no core no new replacement to > the customer?. Here is where the problem arises. That module is about $330 with a core return. It costs $790 without one. So what happens is that when you go to send the core back, Apple dings you for shipping both ways and the full value of the item if you don't get it back fast enough. The problem is that I have had reasonable and responsible people tell me in my shop that they will be back with the keyboard that is missing 2 keys and they will trade it in when the new one arrives. About 8 out of 10 times they don't. They forget to bring the old one or they tell the service rep at the counter that they will bring it back tomorrow or they mean to come back and do it but get too busy or whatever. I have taken to a policy of education about this with the customers in my shop. I will not UNDER ANY CIRCUMSTANCES give (for example) a Pismo DVD module back to a customer simply because of the thousands of dollars my shop has already had to eat this year. I'm sorry but half of the apples in the barrel are rotten and have spoiled it for everyone. It really adds up. I have had customers tell the service rep that the manager (me) has given them permission to pick up their keyboard and bring the defective back in a week. Flat out lies. It's really a mess, so that is why most shops will require that the defective part stay in their shop. I am surprised that they didn't keep the whole laptop....which is what Apple requires them to do. They are no in violation of Apple's repair policies and could lose their certification and license for doing what they are doing. What sometimes happens Is a rep from apple calls and needs a Logic Board Revision number before the replacement can take place. If you don't have the laptop there and are forced to guess then things can get sticky. -- Kyle H. Hansen "It's Always darkest... right before it gets totally black." -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
