At least, I want 'email support'. The only offical support is this forum.
If I have a problem, I must post it here with some sensitive data. On Jul 3, 3:05 am, Brian <bsmcconn...@gmail.com> wrote: > You really need to deal with your uptime problems. My experience has > been that App Engine is less reliable than some of the cheap web hosts > I have used. The promise of the system is scalability and redundancy, > but apparently it has a fundamental architectural flaw if outages like > this are so common. I like the way App Engine is designed, and really > would prefer to use it, but it is hard to recommend it to clients when > outages like this are the norm, and when Google does not understand > that customer support = real people answering real phones. Many of us > bought into App Engine on the basis that Google must understand the > issues well enough to provide a reliable service, but frequent hours > long outages during business hours betray this assumption. At this > point, you need to prove to the developer community that you have > dealt with the issues that keep knocking the service down, and provide > real support for paying customers. People will give you the benefit of > the doubt up to a point, but you've had enough unplanned outages that > the burden of proof is now on you. > > On Jul 2, 10:38 am, "Jeff S (Google)" <j...@google.com> wrote: > > > Hi all, > > > As many of you have noticed, App Engine has been experiencing elevated > > datastore latency and error rates and we switched into an unplanned > > maintenance mode. The notice was originally posted to the downtime > > notify group, please follow this thread for details and suggestions on > > handling the capability disabled exceptions: > > >http://groups.google.com/group/google-appengine-downtime-notify/brows... > > > Apologies all, I know this is frustrating for all of you and for us. > > We normally post these notices just to the downtime notify group, but > > in this case I've seen several threads on the topic. > > > Thank you, > > > Jeff > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~----------~----~----~----~------~----~------~--~---
