Joshua, Yes, I had logs, IP addresses, traceroutes, etc. We never got to that point. They just kept saying they can't investigate a problem if it happened outside of AOLs own network. Anything on the internet at large they were not supposed to look into.
> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Joshua Levitsky > Sent: Thursday, June 12, 2003 3:15 PM > To: [EMAIL PROTECTED] > Subject: [JSpamFilter] Re: [IMail Forum] OT: AOL's got nerve > > > > > > From: "Dave" <[EMAIL PROTECTED]> > > Reply-To: [EMAIL PROTECTED] > > Date: Thu, 12 Jun 2003 15:00:35 -0500 > > To: <[EMAIL PROTECTED]> > > Subject: RE: [IMail Forum] OT: AOL's got nerve > > > > Yes, I emailed every address for terms of service issues, > to customer > > support, to corporate. Believe me, AOL does not care what > their users > > do unless they are doing it on AOL itself. Even an email > abuse they > > will generally tell you that they couldn't verify it was an > AOL user. > > They are masters at not taking ownership of a problem. > > I can't speak to that because I don't have a case I can see. > I believe you tried. I don't know what happened in that > particular event. I do know people high up in mail admin and > I do know they care. > > In the case of your chat issue did you have logs showing what > IP address the person came from and dates and times so that > AOL could see that if you gave them 5 Ips with dates and > times that in all 5 cases the same AOL user was online on > that IP? We have VERY detailed logs about connections. I > believe you had a problem and nothing I could say now will > solve that other than you experience is not my experience, > and I have worked at one other large ISP and one medium ISP. > In both those cases when I had to deal with AOL I was able to > get things done when I was good at providing evidence to > support claims I had. > > -Josh > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%> 40list.ipswitch.com/ > > Knowledge Base/FAQ: > http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
